I only read the first page of this thread but I got the general gist of the discussion.
Steam is the reason I ditched PC gaming and went to a console.
The last game I bought for PC was Half Life. It was a complete game with something like 7 DVD's if I remember correctly. It took for ever to install. I finally get it installed and it said I had to create a free Steam account. No big deal, I create the account, and it said I had to do a manditory update or I couldn't register the game. At the time I was on dial up out in the middle of bum blank Iowa. Seriously. I could look out my window across the corn fields and see some tiny lights on the horizon of the nearest town.
I say, ok, no big deal. How big could it be? Well, it turns out that it forced me to download the entire game even though I had just bought the box set with the DVD's and spent 5 hours installing the bloody thing. I never was able to play it and when I tried to return it the store said tough turds, you opened it and there is a 0 return policy no matter what on software.
I waited for months for a hack to come out so I could hack my own damn game to play it and it never came. Steam has their stuff locked down pretty tight.
I swore never again and I didn't. And I miss it. I could not be stopped with a mouse and keyboard. To this day I still can't get used to the controllers on my Playstation. I am horrible with aiming and moving.
Fast forward to last week ....
Fallout 4 was released and I was excited to have a reason to buy a PS4. The cheapest one I could find was the Uncharted Collection bundle on Amazon. If you have a prime account you get it for $329. I read the description and it said, "Includes Uncharted Collection". Nowhere did it say it was download only. UPS comes and I get my PS4 and low and behold, there is a card in the box with a voucher to download it. I was livid. Nowhere on the box does it say download.
Took almost 4 days to get it running 24/7. Apparently it's one of, if not the, biggest game to download. 47GB.
Would I have bought it knowing it was download only? Absolutely not. I do not support this whole download thing that's going on. I hate it. If I buy something, I want something physical in my hands. That's why I ditched Adobe. They can take this 'cloud' crap and stuff it.
And I have to say I'm not all too happy about the 506MB Fallout 4 download I was forced to do before I could play it when the disc finally arrived in the mail.
If I were the OP I would contact Bethesda and try to get reimbursed.