In app purchase but did not receive bundle : Fallout 4

» Sat Feb 13, 2016 5:56 pm

I recently purchased a bundle pack but did not receive the pack. Money was removed from my Google Wallet but after it took the money it said it could not connect to the store and did not give me my purchased bundle. Please contact me and let me know how we can resolve this issue. Thank you.

» Sat Feb 13, 2016 10:26 am

Legit, this exact same thing happened to me today. Been waiting for a while. You might want to try messaging them directly?

support04@gamesas.com

» Sat Feb 13, 2016 9:54 pm

I emailed them in multiple ways and tried to figure it out. The only thing that I am getting close to actually speaking to a human is this forum. Which is ridiculous. Did the ever resolve the issue for you? If so how did you contact them?

» Sat Feb 13, 2016 8:11 pm

I emailed them and received an automated type response with a general list of things I could do to resolve my problem myself (none of which actually worked) The only thing I haven't tried from the list they provided was contacting Google Play Support and requesting a refund. I don't want a refund, I just want my purchase. Below is a Copy-and-pasted version of their response:

Helping you is our passion!

We will assume your issue has been resolved if we do not hear from you within 96 hours (4 days).

If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!

Subject

I purchased a Lunchbox ($0.99) and never received it. I received conformation th...

Response By Email (Ricky) (08/28/2015 04:35 PM)

Greetings Overseer!

Thank you for contacting Bethesda Technical Support.

If you encounter a bug with Fallout Shelter, please go to our official forums (http://www.gamesas.com/forum/296-fallout-shelter/) to see if other players reported the same issue. If not, please create a new thread to describe the bug you have experienced with as much detail as possible for the devs to review.

Check the compatibility of your device by logging in to the Google Play Store and opening the Fallout Shelter page.

Please note that devices with less than 1 GB of RAM are not supported.

For account, billing, transactions, and refund request please contact Google Play Support:

https://support.google.com/

Please see the Fallout Shelter Help menu for all general in-game inquiries. To locate the Help menu, select the Pip Boy in the lower-right corner of your screen. Click the Survival Guide (book icon), and then the Help menu tab.

For information about upcoming releases, updates, or features, keep an eye on the Bethesda blog (http://www.bethblog.com) as well as our official Twitter feed (https://twitter.com/BethesdaStudios).%C2%A0%20.

Best Regards,

Bethesda Technical Support

Hope this helps you more than it did me.

» Sat Feb 13, 2016 9:15 pm

I contacted them and they couldn't resolve it because it was an in app purchase.

» Sat Feb 13, 2016 6:01 pm

Bethesda or Google Play?

» Sat Feb 13, 2016 1:08 pm

Yes I had to contact the app developer so I sent them an email but I keep getting directed to this forum but no support from an actual person just automated responses. It is ridiculous.

» Sat Feb 13, 2016 10:05 pm

did you try to contact behavior interactive? They also helped to develop the game.

» Sat Feb 13, 2016 11:47 pm

No, but I am now. Did not think of them. Thank you. Have you tried to reached out of them?

» Sat Feb 13, 2016 12:52 pm

I Emailed their support contact around 15-20 minutes ago, no response yet.

» Sat Feb 13, 2016 1:44 pm

This is ridiculous I'm going to give them a call tomorrow to figure this out I will keep you posted and let you know if there is a solution to this issue.

» Sat Feb 13, 2016 6:47 pm

Appreciate it! I'll be here if you need any more help.

» Sun Feb 14, 2016 12:09 am

Helping you is our passion!

We will assume your issue has been resolved if we do not hear from you within 96 hours (4 days).

If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!

» Sat Feb 13, 2016 10:42 am

This is the message I received from them

Helping you is our passion!

We will assume your issue has been resolved if we do not hear from you within 96 hours (4 days).

If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!

» Sat Feb 13, 2016 10:24 pm

Happened to me too.

Awaiting some sort of fix.

» Sat Feb 13, 2016 2:42 pm

Having the same issue with purchasing 15 mr handys, but not receiving a single one. get ur sh17 together gamesas!