Here's the transcript:
Sorry for the long post!!! I edited the Reps name and my name out.
Hi, my name is EA REp. How may I help you?
ME: Didn’t you get my question?
Ea Representative May I know the name of the game?
ME: Crysis 2.
Ea Representative I apologize for the inconvenience it may have caused, but the question you’ve submitted seems to be related to the mechanics of playing the game. Due to the high volume of contacts we receive, Customer Support is only able to assist with issues related to billing and accounts and of a technical nature, such as error messages, game lock-ups, or game crashes.
Ea Representative Nevertheless, you may be interested in knowing that you can find some gameplay information at http://www.ea.com/tips/
Ea Representative Alternatively, you may post your question on our official forums so as to get some insight on the issue, from your fellow gamers. Forums:http://forum.ea.com/eaforum/categories/list.page
ME: May I say something?
Ea Representative Sure.
ME: There is a topic already created with many post from users discussing the same problems, how can we get in contact with the developers? They do not response to the forums. So did I buy a product without support, future update etc? Many users are planning to boycott Crytek products.
ME: http://www.gamesas.com/forums/viewt...34b4a11aeaff9f
Ea Representative I am sorry for the inconvenience.
Ea Representative I will transfer this to my supervisor.
Ea Representative Please provide me the complete information about the account.
ME: You guys sold me a defective product and I will not stand for this and so are many customers. This is not a threat but EA stocks will drop. Thank you for your kindness SHalini
ME: http://www.gamesas.com/forums/viewt...34b4a11aeaff9f
ME: What information about my account, may you please be more informative?
Ea Representative I mean email,code for the game and ea id.
ME: Please transfer me to your supervisor he needs to see this. I also understand EA are publisher’s not game makers (EDDITED OUT) is my email the game is crysis 2 developed by crytek, my EA ID is (EDDITED OUT)
Ea Representative Sure.
Ea Representative As of now no supervisor are available so
I will definitely transfer this and necessary action will be taken.ME: Okay, I hope you keep your words. This transcript will be saved for future reference and proof. Also forward this, We the customers are who keep EA alive without us EA is nothing. All we ask is for the issues to be fixed. Thank you and have a great day.
Ea Representative I understand and I really apologize for the in convenience.
Ea Representative Thanks for contacting EA chat support. Have a nice day!!
ME: Same to you.
ME: Have a great day.
ME: Wait one moment!
ME: When will a supervisor be available?
Ea Representative They are not available now Representative
Ea Representative May be after some time they will be here.
ME: But may I get an ETA of when will they be available?
Ea Representative I am sorry as of now I don't have any ETA.
ME: Okay I will contact EA later. Thank you and have a great day.
'ME' disconnected ('Concluded by End-user').
As you can see I will contact them Tomorrow and flame some more to their super visor. Our words will be heard.