Can gamesas staff please reset my password? + Forum Bug

Post » Thu Dec 02, 2010 10:24 am

Can someone in the gamesas staff please reset my password ASAP? My pc was hacked and personal details stolen. I need to change all passwords.

The reason I need someone to reset it for me is that I believe I have discovered a bug in the password reset form.

I tried using the change password interface, but it is coming up with an error whenever I try. The error is non-specific and the layout of the change password dialogues are ambiguous which makes it difficult to ascertain what I'm doing wrong to receive the error.

Error #1: "'Dr.Noodles' contains invalid characters"
My username is "Dr.Noodles", and if I enter anything in the password field, I receive an error stating that "'Dr.Noodles' contains invalid characters". How is this possible when it is my actual user name?

Error #2: "An error occured"
If I try the username "DrNoodles" where I have removed the period. I receive the error "An error occured". This error tells me very little useful information. Also, you have spelt "occured" incorrectly.

Password form suggestions:
- A suggestion would be to have 3 password fields (as most password change forms have). "Current password", "Enter new password" and "Confirm New Password". This would remove the ambiguity.

- Giving guidelines on what you can and can't do for a password would also be helpful. Minimum and maximum length, which symbols and characters can/can't be used. Basically, bring the form up to scratch with other password forms.

- Be more specific with your error reporting. Which are the characters that are invalid? What exactly is the error? Generic error reporting should be only used as a last resort.

So please reset my password ASAP for me and perhaps address the issues I noted.

Cheers,

Dr.Noodles
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Harry Leon
 
Posts: 3381
Joined: Tue Jun 12, 2007 3:53 am

Post » Thu Dec 02, 2010 5:13 am

Hi,

I also want to reset my password because i forgot it and the stupid game forgot it too. But wen trying to use the reset thing, there's only chaos...

Currently i should be logged in with the one-time login from the password-reset-process, but I'm logged in with my email as my account name...

I tried EA support (stupid idea, they can't do anything), the support form (doesn't work sometimes and when it says it works, you still don't get an email or something saying "we'll get back to you") and an PM to Cry-Tom (no reply yet)...

I haven't been able to access my account for more than a week! (I guess I'm very patient ;-)
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IM NOT EASY
 
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Joined: Mon Aug 13, 2007 10:48 pm


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