sorry, I just created new account to acces mutiplayer, new nick is: evolution999

I have also same problem, I've played without any problems, then my HDD failed .. So I did reset the password I can log on gamesas2, but not in the game .. my position in game is: 30.
I played on this f*** long time and now is everything lost..
Who will ensure that this does not happen again?
Customer support failed.