i bought lunch boxes played a lot and now i cant play couse your update. give me back my money or new lunch boxes.

Can you share the following info

• What phone/tablet model are you using?


• What OS are you currently running?


• Did you delete the game and reinstall it, or just update over the old build?


• If you updated, did you manually update it, or allow the store to auto-update it?

Same issue here. I've spent a lot of cash and countess hours. If my vaults are done then so am I.

Can't load any of my vaults due to update.


iPhone 6 large

iOS 9.0.2

Updated over install. Why would anyone due otherwise

Auto updated.


Also to note how it's complete bs that we go through proper contact us on website just to be directed in a later email to a forum that you then have to register for. Wait for email then ask the same question and give same information. This isn't very good customer relations.


I have one vault maxed out and another I've been building for a few weeks. I pray my time and money are not wasted by having to start over again. I've spent coinage on boxes so I'm hoping this can be resolved quickly and I'm hoping that there are boxes in my vault due to this issue that clearly isn't due to my neglect.


Thank you for your time. I look forward to hearing good news soon.

Same problems, i will ask for my money back.

1. Honor 6

2. androis 4.4.2

3. reinstalled twice. deleted and redownloded twice.

4. manulay

Thanks for your quick reply

Same issue. Still have the vault in the select vault menu. Starts to load and then crash. Tons, I'm talking over 120 lunch boxes and 11 mr handy's plus almost all legendaries/rares and countless hours gone.


iPhone 6 plus

iOS 8.3

Game has been bonded to my phone since day on. Never deleted.

Game auto updated. But my issue occurred on the last build before the cloud save feature.

Same issue here. Spent over $40 on lunchboxes. Want my money back or free lunchboxes to start a new vault with. Never uninstalled the game. Manually updated myself. On a Samsung Galaxy S5. On Android version 5.0

Same here

• iPhone 6s
• iOS 9.0.2
• Deleted and reinstalled
• Manually updated.

Same issue. Game crashes when I load my "small" vault (20 rooms, created since the 1.2 patch). If I load my "big" vault (88 rooms, created with the android release on 1.1), it works fine... except for the Wasteland Explorer Cap, and Explorer UI interface disappearing, blah blah, agree with all the other feedback.


This just started happening in the last 8-12 hours. Android running 4.4, same on BlueStacks.

Same her

• IPad


• iOS 9.0.2


• Deleted and reinstalled


• Auto update

Same with me:

HTC 1 Android

Auto Update

Same here

• iPhone 6s


• iOS 9.0.2


• Deleted and reinstalled


• Manually updated.

I think I'm having the same problem. I just installed the game for the first time yesterday. Version 1.2 on iOS 9.0.2 on an iPhone 6s. It was fine for a while, but now I can't load my saved game any more - it crashes when I try. I haven't reinstalled for fear of losing my game.


Is there anything I can do to get back my game or at least the stuff I bought? I don't mind paying for stuff in games, but I want to get to actually use it.

Same here... I hope, I get my purchases back (in game or as a refund.)

• Nexus 5


• Android 5.1.1


• Uninstalled and reinstalled several times


• Auto Update

How come you guys blew me off in email but seem to show concern here.

I also lost my vault, I KNOW the update caused it.. the vault save file is still there but zero bytes.

I tried logging into the game, it would stop at the loading screen and crash. This was after an upate of yours.

You then updated again and I came back to no save file.

• HTC One M8


• 5.0.1


• Auto-update

I sent photo evidence to your staff who pushed back to me although this is clearly 100% an update issue.. all the money I paid into your game and you "striving" support staff just blows me off.

Major fail. Lack of reply. I can guarantee my low vault is entirely dead. My capped vault I can enter however crashes as soon as u start working on it.


Please refund. I'm done. How can a company not QA a patch completely before release. How can same company not reply to many requests for assistance.


You can contact me directly.

same problem here.

Updated the game after it crashed at loading the game itself.

and after the update, I wasn't able to load my save again, it didn't showed up in the game although there's a Vault1.sav in the directory.

i started a new Vault in another place and it created a .sav and a .sav.bkp file. so it seems the update creates different save files and that's the reason the old save doesn't fit...

Nexus 10

Android 5.1.1

just updated it over the old build

autoupdate

I get the impression that Bethesda has more interest in raking in the $$ than helping its fan-base for their mistakes..

Well, it is the weekend. I wouldn't expect 24x7 support for a video game.

What phone/tablet model are you using?

Galaxy S5

What OS are you currently running?

Android Version 5.0

Did you delete the game and reinstall it, or just update over the old build?

Updated over old build.

If you updated, did you manually update it, or allow the store to auto-update it?

Auto-updated.

Like some have said the biggest issue is the loss of content bought.

Also I do have a cloudsave. I uninstalled the game after repeated ctds. Reinstalled. Got the save from the cloud. Ctds still.

I have the same problem, iTunes support passes the ball to bethesda. I get an automatic response via mail asking me to come to the forums. I've been reading a lot of topics with the same problem and there isn't a solution yet. When are you guys going to actually care about your customer service and not just the money?

I have lost my saved vaults too, I've spent money too.

Here is my data

1.iPhone 5s

2.iOs 9.1

3.Reinstalled it

4.Manually

I hope you guys realize how many of us have this problem in both platforms and do something about it.

What a massive failure....

My vault is gone too...

1. Galaxy Tab 4

2. Last version

3. Just update

4. Auto update

Same here. I need a refund for all the lunchboxes and Mr. Handys I've paid for. I've a large vault with 180+ dwellers, a million dollars, and almost all items and characters collected. This is extremely frustrating.


iPhone 6

-iOS 9.1 (beta)

Updated over old build

It auto-updated

I just update and I lost my old data

• Nexus 10


• 4.2.2


• Auto-update

The new small patch fixed my vault. Thanks Bethesda! Figured I didn't want to be someone that showed up just to complain but to also let you guys know you did it and I'm grateful.