This is exactly my point, complaining/whining/moaning/trolling about something never will bring any positive attention from "company" side. What is even worse, they will start to ignore threads where people whine, this is not first time when someone with technical problem receive answer and whiners are ignored.
I have no doubt it's often perceived that way but quite often technical issues cannot be resolved with a simple reply to a thread. Investigations need to be undertaken into reproducing issues, formulating a fix, testing that the fix doesn't break other things, scheduling in the fix with a patch and then waiting for the patch to go live. This is no doubt a long and tedious process when many gamers just want to jump on and play without this issue but it's the process that just has to happen. If we can offer a solution to a problem with a post then of course we will take that opportunity.
For the majority of issues we have at least commented on them or stated that it's being investigated. The issue is that when there are 20 different threads on the one topic, our comments are lost and people feel as though we're ignoring issues which is simply not the case. This is why we've been so persistent in asking people to search before posting and to use existing topics so that others who come to ask about the issue can see that Crytek have seen it and are working on fixing it. Until that issue is fixed, there's little for us to say about it and as we discovered, repeating "we're still working on it" grows thin on people's patience so we simply announce once that yes, we are aware of the issue and are working to resolve it; next step from there is to announce that it's fixed.
Thank You so much for Your reply Adam, we're counting that there will be more voices from Crytek if needed.
As the Frogging101 said, I also think that You guys should do something to keep us informed about what are the next goals of the dev team (and are there any about particular bug/issue) because when people dont have such information then You see what is going on at the forums.
I have a simple proposition: Could You guys make a new clean thread, closed from the comments and titled "Game Fixes Progress"? It would be really appreciated by many of us (atleast I think so) if we could have a simple information about what is currently being investigated by devs, what will and what wont be fixed/changed. And if You will have info from the devs that something was fixed: add a simple note in the thread so we could actually see how the work is going on and calculate how long we need to wait more to get a patch.
We all do know that You guys dont have a magic wand and cant fix anything just like that but a bit more of info would be appreciated from You so that we could only know that something is going on and the Crytek's dev team is not on vacation. If we dont have that then some of us may think that You dont really care about solving some problems or the devs are not aware of them.
Thanks and keep us informed!