Here is the entire log from my live chat with EA. Several things have been edited out, because of personal information.

Christie: Hi, my name is Christie. How may I help you?
Kevin: Hi
Kevin: I purchased Crysis 2 for the PC for $60 on steam ($10 more than a PC game is supposed to cost)
Kevin: And I have never once been able to log in to the multiplayer
Kevin: it tells me My login details are incorrect
Kevin: I tried four different accounts
Kevin: I tried creating one in the game... all to no avail
Kevin: It's been many days and I still can't play the game
Kevin: Meanwhile, PIRATES are able to play online
Kevin: using a cracked version of the game
Kevin: Do I need to download a pirated version of the game I payed for just to play it?
Christie: Firstly, I apologized for the difficulty this issue may have caused to you.
Christie: And no, you are not suggested to use a pirate copy of the game.
Christie: Let me take a look at the code of this game please.
Kevin: code?
Kevin: The pirates who illegally downloaded the game, have been happily playing online for over a week. While I, the legitimate customer, have been utterly unable to
Christie: May I ask where did you buy this game from?
Kevin: Steam
Christie: Is it a physical version?
Kevin: No
Kevin: Digital
Christie: Okay, could you please tell me what seems to be the problem while playing the game in multiplayer mode?
Kevin: I can't log in
Kevin: It tells me my account details are incorrect
Kevin: I tried making 3 accounts
Kevin: none work
Christie: Okay, please allow me few moments.
Christie: Thank you for your patience, did you receive a code for this game?
Kevin: yes
Christie: May I know that?
Kevin : xxxxxxxxxxxxxxxxxxxxxxx
Christie: Thanks, please hold on for a moment.
Christie: Are you able to play single player fine?
Kevin : yes
Kevin : well no
Kevin : I get constant flickering with SLI enabled
Kevin : But I just bought the game for multiplayer, so I don't care
Christie: Okay, please wait.
Christie: Thank you for your patience.
Kevin : EA is the most dishonorable company in history
Christie: I would suggest that you load up the game's multiplayer mode, enter your key, then go into single player, and finally, go back into multiplayer and re-enter your key. After this, you should be good to go and won't have to enter your key again.
Kevin : THATS NOT MY PROBLEM
Kevin : Have you been reading anything I wrote?
Kevin : The problem is that It's saying my login details are incorrect
Kevin : has NOTHING to do with my code
Kevin : And I tried that anyway
Kevin : was of no help
Christie: Okay, you are trying to login with "xxxxxxx@aol.com" and password.
Kevin : no
Kevin : gamesas.com account
Kevin : and I tried xxxxxx as well
Christie: Did you create an account over gamesas2.com before trying to play this game?
Christie: on*
Kevin : Before AND after
Kevin : I made three accounts total
Kevin : none of them allow me to log in
Christie: Then I would suggest that you create a new e-mail address, use that one instead of "xxxxx@aol.com" while creating an account on http://www.gamesas2.com and then try playing the game.
Kevin : Did that
Christie: I assume that you created a nick name and forgot the name.
Christie: And its not letting you in the game.
Kevin : Nope
Kevin : I have used xxxxx@aol.com xxxxx@aol.com and xxxxx@aol.com
Kevin : none of those work
Kevin : I know the nickname
Kevin : xxxxx
Kevin : xxxxx
Kevin : and xxxx_xxxx
Kevin : fior the accounts respectively
Kevin : I am able to post on the forums using the nickname/password
Kevin : that is required for crysis 2
Christie: Please allow me few moments as I am looking into this issue further.
Kevin : Also, I have no firewall and dmz is enabled on my router, This is NOT a connection issue, as I am able to connect to and host servers in many games, inccluding minecraft, Borderlands, and my own ventrilo server
Christie: Okay, have you disabled your antivirus too?
Kevin : Do not have antivirus
Kevin : The error being returned
Kevin : one sec
Kevin : I will type it exactly
Kevin : Incorrect login details, please retry. For account maintenance, or to change password, please access your profile through gamesas.coim
Kevin : But the login details ARE correct
Kevin : of this i am 100% certain
Christie: Thank you for explaining the issue in details, please wait.
Kevin : Still there?
Christie: Yes.
Christie: I am sorry to inform you that a number of our players are facing this issue and we are working on it to be resolved. In the mean time, I would suggest that you go through the link below in order to get more information:
Christie: http://www.ea.com/crysis-2/blog/multiplayer-key-issues
Kevin : Ok
Kevin : That is NOT the issue
Kevin : For the love of god
Kevin : Ok
Kevin : let me copy and paste something from what you sent me
Kevin : just now
Kevin : Some people are experiencing an issue with their Crysis 2 multiplayer key and also see the message "This key is already is use". A patch to fix issue is coming, but until then here is an easy work around solution:
Kevin : ^^
Kevin : Now let me paste what I wrote earlier
Kevin : Kevin : I will type it exactly
Kevin : Incorrect login details, please retry. For account maintenance, or to change password, please access your profile through gamesas.coim
Kevin : Different issues
Christie: Just a moment please.
(25 minutes later)
Kevin : Still there?
Christie: yes
Kevin : Look it's been over an hour already, should I just disconnect? Is this going anywhere?
Kevin : why do I have the feeling that you're just googling for answers lol. I can do that too
Christie: I am trying my best to get this resolved over this session itself. However, if you wish, I may escalate this to my senior department for further consideration.
Kevin : Can I just have a refund?
Kevin : You and I both know if this gets escalated I won't hear back from you guys for days
Kevin: If ever.
Christie: You can surely expect an e-mail from them within next 12 to 24 hours.
Kevin : Telling me what? That I am out of luck? That SOME day in the future I can expect a patch?
Kevin : I've waited over a week already, for a game I can't play. I think it would be best just to have my money refunded for a non working product
Christie: Well, this issue can't be handled at my level and that's why I am escalating it. Had there been something in my hand, I would have loved to do something in regard of this.
Kevin : You can give me a refund
Kevin : Actually there is something you can do
Kevin : you can offer me a link to the pirated version of the game, which WILL play multiplayer
Kevin : Since It has already become fact, that the pirated of the version works on multiplayer
Christie: Unfortunately not, because the game has been purchased from Walmart and we can not refund it back.
Christie: From here.
Kevin : Walmart?
Kevin : I said steam digital
Kevin : Are you implying STEAM got it from walmart?
Christie: Oh yes, I am sorry.
Christie: Same goes with Steam.
Christie: We can only refund if the game is purchased from EA Store.
Kevin : I get the feeling you are drifting in and out of this conversaton
Kevin : Whatever, escalate me. An hour of my time wasted
Christie: My apologies.
Christie: Thank you for contacting EA Customer Support. Have a nice day!!

I then disconnected.
Hard to believe, yes?

ARE YOU IMPLYING STEAM GOT IT FROM WALMART? HAHAHAHAHA!

EXCUSE ME BUT LOL WHY I TRY TO GET MY BREATH!!

Christie: Are you able to play single player fine?
Kevin : yes
Kevin : well no
Kevin : I get constant flickering with SLI enabled
Kevin : But I just bought the game for multiplayer, so I don't care

gah. i died laughing there.

I will post the email I get tomorrow... if I even get one that is

Unfxxxingbelieveble.

Parents with limited knowledge work at EA live support, what you expect
do you think they would ever hire trained professionals? HA!
Half of the time it's like you're talking to a retard that forgets what you told him 30 seconds ago.
No offence but if you're mentally incapable, why the hell do you work at SUPPORT LIVE CHAT??? go work at convenient store for chirst sake

She/he/it literally forgot everything I said, within seconds of saying it. What a waste of time. These people are no qualified to support this game, or any game, for that matter.

Lol, OP, u made my day.

I've been dealing with this level of customer support for various reasons/products for days!!!

I just called EVGA today because my videocard (570GTX) was messing up in Crysis 2, and it was an English speaking guy, who said "hahah yeah I'm waiting on that purchase, all day long I deal with people talking about Crysis 2 issues, I'm not buying that game!" ... at first I was upset and later, I realized what a smart mofo he was!!! I bloody well LOVE Crysis, and thus Crytek, but JESUS did they mess up this time around by releasing this game at the stage it's in.

I love EA too because of the NFS line (which came out, and I'm picking up in 8 hours!!!) but to hear and read that **** makes me disgusted. Sorry you had to deal with it. If you want, call EVGA and talk to them, they're all actually really cool, educated people! He helped me figure out a few secret overclocking things too that I didn't even think about (obvious after the fact) and now my 570 is running at a core speed of (cool, and error-free) 875mhz, shader clock at 1700 vs stock 732/1464 respectfully! NOW THAT's customer support.

I've been dealing with this level of customer support for various reasons/products for days!!!

I just called EVGA today because my videocard (570GTX) was messing up in Crysis 2, and it was an English speaking guy, who said "hahah yeah I'm waiting on that purchase, all day long I deal with people talking about Crysis 2 issues, I'm not buying that game!" ... at first I was upset and later, I realized what a smart mofo he was!!! I bloody well LOVE Crysis, and thus Crytek, but JESUS did they mess up this time around by releasing this game at the stage it's in.

I love EA too because of the NFS line (which came out, and I'm picking up in 8 hours!!!) but to hear and read that **** makes me disgusted. Sorry you had to deal with it. If you want, call EVGA and talk to them, they're all actually really cool, educated people! He helped me figure out a few secret overclocking things too that I didn't even think about (obvious after the fact) and now my 570 is running at a core speed of (cool, and error-free) 875mhz, shader clock at 1700 vs stock 732/1464 respectfully! NOW THAT's customer support.

Ok, I'll give em a call, but I don't know what I am going to say to them lol. My issue is with crysis 2! Don't know if they will be able to help me log in

Lol, i don't think steam does refunds.

Sensational! If EA and Crytek don't make drastic improvements to their customer service, providing games that have actually gone through quality testing before release....and WORK out of the box, then they are going to lose a lot of customers. These bugs and issues are really making them look unprofessional. Focussed on the money, not the quality of product.

The best part is that she keeps linking "www.gamesas2.com", which isnt this site

Worst customer support ever this person should be reprimanded or fired clearly had no f-ing idea what they where doing. i think your Google assumption was spot on. You deserve a refund and apology.

I had the same issue. I had to create an account in game using the same details as my current gamesas account i made during the demo then quit the game and run it again to get it to work and my key wouldn't save until i played sp.

try using your gamespyarcade account name/password

Worst customer support ever this person should be reprimanded or fired clearly had no f-ing idea what they where doing. i think your Google assumption was spot on. You deserve a refund and apology.

I had the same issue. I had to create an account in game using the same details as my current gamesas account i made during the demo then quit the game and run it again to get it to work and my key wouldn't save until i played sp.


At this point I am starting to wonder if I was speaking to a Turring chat-bot. I am no longer convinced I was speaking to an actual human being.

try using your gamespyarcade account name/password

I didn't have one, so I made one. Did not work

If Pirates can play happily without any problem plus they can play multiplayer for "F" free! THen this is it. I am no longer going to buy any "Crytek" games.

I mean the first time I installed it , I am already experiencing issues from the start of the game including account issues , serial numbers etc...

However I would still admit Crysis revolutionize the FPS gaming since Quake/Doom in terms of visual eye candy and gameplay.

If Pirates can play happily without any problem plus they can play multiplayer for "F" free! THen this is it. I am no longer going to buy any "Crytek" games.

I mean the first time I installed it , I am already experiencing issues from the start of the game including account issues , serial numbers etc...

However I would still admit Crysis revolutionize the FPS gaming since Quake/Doom in terms of visual eye candy and gameplay.


They can. It's a fact.

I get the feeling crytek has just looked at all the pre-order money they got, and just **** off to the bahama's.

I just got an email asking for me to fill out a "survey" about my support experience. What a joke. If they gave even (1/100)^(1/2) of a ****, people like "Christie" (I bet it's actually some dude named 'Gruff') would never have been hired in the first **** place!

I get the feeling crytek has just looked at all the pre-order money they got, and just **** off to the bahama's.

Agree...

God do I hate this crap. I just wanna be able to play and use what I paid for. Even though I'm not having that same problem and can actually play,... the fact that the limited edition is limited because we can't get it, is sad too.
I used to work Tech-Support for a big computer manufacturer and had a few people I had to trained that were like that. I sent them home before lunch. Christ that's sad. If they barely know how to operate a keyboard, doesn't mean they're qualified to do support.

And the sad thing is... I'm actually considering getting the xbox version now, as I'm sure that one will work with a lot less problems and/or get fixed right away. I just want to play the damn game with people that also bought it. Not hackers or pirates. And I don't even like playing shooters on console.

ARE YOU IMPLYING STEAM GOT IT FROM WALMART? HAHAHAHAHA!

EXCUSE ME BUT LOL WHY I TRY TO GET MY BREATH!!

AHAHAHH really laughin out loud ahahah

I get the feeling crytek has just looked at all the pre-order money they got, and just **** off to the bahama's.

LOL ON THIS ONE TOO, it's funny in here i might stay a bit!