Is Compensation Needed?

Post » Thu Jul 29, 2010 10:49 am

Normally, I'd say no to compensation. Why? Because games do have bugs, it's unavoidable. But FNV? Far too many bugs, and far too many of them gamebreaking. I've done so many workarounds after encountering bug after bug. Raul's quest bugged so that you can't even activate it if you've talked to a certain NPC first? Fine, so I'll go without Raul's upgrade this time. Crashing into the Vegas strip because I killed that one guy for a quest for his hat? Fine, I go online to look up a solution and found a workaround and reloaded a save game and lose 2 hours of game time. There are plenty more but the final bug is what finally got me and pretty much stopped me from playing. The savegame DLC bug. Half my save games are corrupted, with the most recent working one being a 20 hour loss. Plus even if I reloaded, I'd have to avoid certain quests and that's not even a guarantee my savegames won't corrupt again.

So, I'd have to yes to compensation. I can't remember a game so riddled with bugs. Hey I'm patient, I can put the game aside and wait for a patch. But this is completely unprofessional to release a game in such a shoddy condition. It would be a nice gesture if they offered a free DLC for their great but horribly broken game.


I AGREE. The stacking glitches and vendor glitches are doing my nut in. WHY? after fallout 3, HOW can you make mistakes like these, its not a mistake, its rushed or its laziness.
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Anna Kyselova
 
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Post » Thu Jul 29, 2010 8:48 am

"a relatively small amount of people are experiencing them"? that has to be the funniest thing i have read since i joined these forums. what exactly have you been reading? unreal man.


Just because there seems to be a lot of people on this forum whining, doesn't mean that everyone is experiencing these bugs. It's funny that the most vocal whiners here think that everyone is experiencing problems, are constantly making new posts complaining about the lack of a fix-all patch, and are bad-mouthing and threatening Bethesda and Obsidian. Demanding compensation? THAT is what's funny on these forums.
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Jesus Duran
 
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Post » Thu Jul 29, 2010 7:54 pm

You know guys you could all like one star it on Amazon and stuff I think it would be alot more productive than just whining and you would be saving a few people from this aggravation. I mean these game breaking glitchs are a valid problem.
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Emily Jeffs
 
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Post » Thu Jul 29, 2010 12:21 pm

You can't return open video games to any store it is against the law

yeah, maybe in Iraq. what country do you live in that it is against the law? that's hilarious.
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Dark Mogul
 
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Post » Thu Jul 29, 2010 12:42 pm

Just because there seems to be a lot of people on this forum whining, doesn't mean that everyone is experiencing these bugs. It's funny that the most vocal whiners here think that everyone is experiencing problems, are constantly making new posts complaining about the lack of a fix-all patch, and are bad-mouthing and threatening Bethesda and Obsidian. Demanding compensation? THAT is what's funny on these forums.

nah, your ignorance, as well as the ignorance of all those loud mouths who claim us to be 'whiners' is the funniest thing on these forums. almost 75% of the user reviews on amazon.com have also reported SEVERE game breaking bugs after purchasing NV. and we both know there are tons of people who either don't even come on these forums because they are unable, or find it pointless to do so. go check out the amazon.com reviews for yourself. and one last thing: if only a small amount of people were actually experiencing these bugs, Bethesda would not even bother working on a "second" patch to begin with. so go take your smug judgmental self somewhere else.
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maya papps
 
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Post » Thu Jul 29, 2010 5:50 am

All stores I know of where you can purchase new VGS do not allow refunds on open vgs. You can replace the game for that exact game, but no refunds or store credit. And why should we be punished for buying a game that does not work ( reply to whoever made the comment about us running out to purchase the day it came out). So essentially what this person is saying is that all of us who paid for a product that didn't work tough luck, the company who produced the product has no blame. Tell that to all the people who purchase cars with gas pedal sticking and exploding gas tanks, because it's not the manufacturers fault that built a product that fails it's the consumers fault for buying it. Whatever.
The issues at hand are that fonv is not playable for most of us (and for those it is are you able to play all quests?) and most of us expected a game that could be played, that is the purpose of a video game, Beth/Ob has not been able to address the issues properly and in a timely manner so we are losing patience. Most of us are not complaining about the glitches similar to those still seen in FO3, those are minor and are commonplace in most games, it is the load times, the freezing which causes character death, inaccessible doors with nonexistent keys, quests that can not be completed, enemies that can not be killed because their hit points are nonexistent, corrupted saves and data, complete freezing requiring reboots, unusable objects that are in your inventory....etc, etc. It is multiple issues that prevent gameplay, not just hinder it that we are losing patience over. We paid money for the game to play it not to have it sit in it's box hoping that one day it will work. Yes, we bought it on the release date, but the fact that it does not work is not our fault it is the game makers fault, so yes we have the right to be peeved. Again the logic that those of you have with siding with Beth/Ob is lacking. If you purchased a pair of shoes on the day they were released and they disintegrated after 1 hour of wearing them you would expect reimbursemant, correct? Well, that is what we are sort of asking for, we are actually asking for a workable patch, but if that does not occur then yes it is the responsibility of the company to reimburse the consumers for the product. I love FO3 and what I have been able to play of FONV I like, but when freezing happens every 10-15min it can no longer be considered a working product. So all of you who enjoy telling us "whiners" that we should shut up
and take in a place located low on the body I believe that you don't really mean that and you are just trying to justify your feelings of being let down.
We as paying consumers have a right to be upset and if we choose to voice that opinion on this FONV forum, then it is not only our right but it is appropriate.
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Gavin Roberts
 
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Post » Thu Jul 29, 2010 6:19 pm

Minor bugs is one thing, but the multiple save game corruption errors takes bugs to a whole new level of svckage.
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Colton Idonthavealastna
 
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Post » Thu Jul 29, 2010 6:23 pm

You can't return open video games to any store it is against the law

I did it. I returned the game after explaining all of the corruption issues, I got full store credit. I guess I am a criminal.

You maybe won't get your cash back but you can get credit. Just try it, the worst that can happen is they say no, they won't shoot you.
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Neko Jenny
 
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Post » Thu Jul 29, 2010 3:59 pm

I did it. I returned the game after explaining all of the corruption issues, I got full store credit. I guess I am a criminal.

You maybe won't get your cash back but you can get credit. Just try it, the worst that can happen is they say no, they won't shoot you.


What store did you buy from?
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Lynette Wilson
 
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Post » Thu Jul 29, 2010 12:39 pm

This is ridiculous NOTE: To all those that say no Compensation is required you'd think otherwise if you got the Save game of doom corruption glitch that wipes oh idk maybe your 13-42 hours of play :) Now back to the story at hand. Yes. Compensation is required mainly due to the fact that they'd rather release new DLC than fix whats wrong with their damn game. It understandable for a game to have some glitches here or there but NOT BY FAR the amount that were thrown into New Vegas. See its no longer "lions,and tigers,and bears oh my" its now "Glitches,and Game Breakers, and Obsidian Oh F**K" Fix your game,Give us the DLC free, and be on your way to creating a game without obsidian, Bethesda i still have faith in you Fallout 3 was a hit.
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Kayla Keizer
 
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Post » Thu Jul 29, 2010 6:16 pm

Lets be serious here. We all should know that the DLC that has been announced was probably done well before the announcement was made. Remember halo 3 was completed nearly a year before its actual release date but I digress. What has happened here is that the consumers who bought FONV where under a reasonable expectation that the product would preform as expected. It seems that a majority of purchasers have run into problems that make the product they purchased unusable. A drink coaster was my favorite one to read. So is their blame to be had here. Of course there is the company that put the game out is at complete fault here not the consumer because no official word came out that there might be game breaking problems with the game making it unplayable. If a company puts something out then they need to be held accountable for the product they make not just on a safety level but on the fact that the product should work as intended. Now the only way to make a point would be something drastic such as a class action suit for misleading the public on the quality of its product. Getting people on board though would be difficult mostly because its hard to prove someone actually bought the game and track down all the copies sold that are broken. Plus a lawyer that would take up the case. The company knows this so its a win for them. I have faith they will fix the problems but without real impact from the public there is little insentive for them to fix any future mistakes or beef up their QA department so that this kind of embarassment does not happen again. I know one thing for me. I will never buy a Bethesda game on release again. I will let it go at least a month and read the forums before I purchase it. If a majority did at least this part it would send a message. Buy the game .... but not right away let someone else vet it first then pick it up cheaper lol.
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Michael Russ
 
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Post » Thu Jul 29, 2010 5:43 pm

I'd just like to see some admission of the extent of the gltiches of this game. I really wish I hadn't paid full price for it, I wish I had invested my cash in another release that was fit for general release. As of now most other titles I am after have been purchased for me as christmas presents, so I am stuck with this sack of [censored] until such time/if someone decides to fix it. It really has left a bad taste in my mouth and I will genuinely avoid purchasing anything from either of the two companies invloved in this debacle again.

Realistically, by the fact that they have not even acknowledged a problem, you aren't going to be seeing compensation. They simply do not care once they have taken your money.
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Harinder Ghag
 
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Post » Thu Jul 29, 2010 8:56 pm

Every single review I have read has said near the same thing. Great game (although many have said it feels more like a HUGE expansion pack then an actual extension of the series), most love the story, and every single one of them has said the only real neg to FO NV is the sheer amount of bugs. Most player reviews make at least rudimentary nods to the amount of bugs and a surprising number of people just write it off as a Beth/Obsidian ordeal. Those of you saying it isnt most, that the people complaining are just a minority, you are wrong. End of story. Most people have just come to expect it from Beth/Obsidian. That being said, some sort of compensation would show that this company gives at least a small part of a damn. It will not happen. Which is a shame, I had never heard of the FO franchise until a friend of mine convinced me to get the FO3 GOTY edition. Loved it so much that I pre-ordered FO NV. After the experiences I have had with FO NV, this company will likely never see another dime from me.
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rheanna bruining
 
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Post » Thu Jul 29, 2010 12:46 pm

The coming DLC could be given free as a compensation for the huge pool of beta testers, err I mean customers. Fat chance though.
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Darlene DIllow
 
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Post » Thu Jul 29, 2010 7:49 pm

Normally, I'd say no to compensation. Why? Because games do have bugs, it's unavoidable. But FNV? Far too many bugs, and far too many of them gamebreaking. I've done so many workarounds after encountering bug after bug. Raul's quest bugged so that you can't even activate it if you've talked to a certain NPC first? Fine, so I'll go without Raul's upgrade this time. Crashing into the Vegas strip because I killed that one guy for a quest for his hat? Fine, I go online to look up a solution and found a workaround and reloaded a save game and lose 2 hours of game time. There are plenty more but the final bug is what finally got me and pretty much stopped me from playing. The savegame DLC bug. Half my save games are corrupted, with the most recent working one being a 20 hour loss. Plus even if I reloaded, I'd have to avoid certain quests and that's not even a guarantee my savegames won't corrupt again.

So, I'd have to yes to compensation. I can't remember a game so riddled with bugs. Hey I'm patient, I can put the game aside and wait for a patch. But this is completely unprofessional to release a game in such a shoddy condition. It would be a nice gesture if they offered a free DLC for their great but horribly broken game.
Yes.. i believe we should be compensated by getting the DLC for half Price and patches be released within a week of the Game Release
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Everardo Montano
 
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Post » Thu Jul 29, 2010 10:18 am

Current approx game sales 5million= $300,000,000 + 500,000 guide sales (approx $10,000,000)
$310,000,000 in the first month of sales.
Compensation? I think they could afford something.
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Prohibited
 
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Post » Thu Jul 29, 2010 10:45 am

No. Software is buggy sometimes. Smart consumers wait for the reviews to see if a product is worth buying. If you took the product home and found it didn't work, return it to your place of purchase for a full refund. If you find that the game pretty much works fine but has a broken quest here and there or an occasional CTD, you have a choice to make. Take it back to the store or don't.

The manufacturer may choose to send you a fruit basket to apologize for your suffering, or not. I don't think Obsidian owes anything to anybody, though it is cool that they continue to work on patches.

Note that none of this is directed at you personally, Shamanix22.


Many did look before they leapt - I have yet to see the DLC bug addressed in any pre-release magazine review (though bugs in general are mentioned in one magazine review I saw; a "giant bugs" title with a fire ant reference), so if people are not being told about these bugs, in particular a fairly common game breaker like the DLC - what are they to do? Most just assume games will work out of the box (as they should), few will wait and see - and why should they have to? This is sadly my first experience like this so I probably will hold off a bit in future. I returned my copy a week or two back & made sure I got my full value, not just a return (which I was initially offered and then a swap - they didn't understand it was a PROGRAMMING issue, not just a faulty disc, but got there in the end), and got a game that worked. I bought the game again today as it was going half price (& will soon go up again) so I took advantage of that offer - a shame to see the patch is still not here! Will be more wary of Bethesda releases in future.. :(


Bethesda! Please! S.O.S! Save Our Saves!

PS Sad to see American customers not being able to return the game - that really is unfair.. If this game still isn't fixed soon I will return to the store again and return for credit! Yes to compensation then, especially for those who have no choice in the matter! You buy a product or service, especially one with reviews that don't mention these issues (!) - you expect it to work, simple trading standards.
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Rachyroo
 
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Post » Thu Jul 29, 2010 10:48 pm

To the post about class action lawsuit: I believe we can contact our states attory general with consumer affairs. Since there has been no word on actual correction we nay be able to file a class action if enough people contact attory general. Also if the media got wind of this so close to Christmas time they may embarrass Beth/Ob into something proper like admission, refund...etc
Who knows may worth a shot
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neen
 
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Post » Thu Jul 29, 2010 11:00 pm

I've never had a problem like this in any game, ever. No compensation would be ridiculous.
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Prue
 
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Post » Thu Jul 29, 2010 12:52 pm

I think half price DLC with the patch should be done by Beth as an apology for this. I mean I've played some buggy games before, but this game really takes the cake.
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Chris Ellis
 
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Post » Thu Jul 29, 2010 6:59 pm

I don't even think we'll get so much as an apology.

Maybe, in a years time,when they've let the dust settle or have a new game to promote they may acknowledge that this game did not reach the required standards for a released product.
But i doubt it.
It'll be swept under the carpet as a 'minor issue with a few customers'.

Once the patch is released and everyone seems happy again (assuming the patch does'nt screw everything up) then all will be well with the world, especially when everyone forgets this debacle and downloads (and pays) for wave after wave of DLC.
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Lauren Denman
 
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Post » Thu Jul 29, 2010 9:33 am

they could atleast give a apology
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Smokey
 
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Post » Thu Jul 29, 2010 11:07 am

I think half price DLC with the patch should be done by Beth as an apology for this. I mean I've played some buggy games before, but this game really takes the cake.


Microsoft has more to do with the dlc price then bethesda does fyi
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SamanthaLove
 
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Post » Fri Jul 30, 2010 1:16 am

Im not sure a money compensation is posable or even nesasary. If they make an effective patch before te release the dlc and that saves currupted files i will be happy. If they want to release a smaller dlc (like a few extra quests) for free that would be a good PR move for them.
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Rich O'Brien
 
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Post » Thu Jul 29, 2010 11:54 am

No, I don't think compensation is needed.
None of us understand how much skill, hard work and technical trickery goes into making a simple video game, let alone one as complex as this so I think we have to understand that sometimes things just go wrong.
They have said a patch is in the works and some have already been released so they are actively doing someting to resolve it.
Now let's look at an example of how not to handle it!
I bought Ego Draconis earlier this year and that game has as many, if not more, glitches than NV but did they release patches to resolve it? No.
Instead they are releasing an updated "Flames of Vengeance" edition with an addon, new engine, and all issue spatched.
So here we are, having paid £45 for a game that has been re-released again for full price but with issues resolved.
That is how not to handle these situations!
So I for one applaud Bethesda for taking on board people's complaints and starting work to resolve them.
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Shannon Marie Jones
 
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