None of us understand how much skill, hard work and technical trickery goes into making a simple video game, let alone one as complex as this so I think we have to understand that sometimes things just go wrong.
They have said a patch is in the works and some have already been released so they are actively doing someting to resolve it.
Now let's look at an example of how not to handle it!
I bought Ego Draconis earlier this year and that game has as many, if not more, glitches than NV but did they release patches to resolve it? No.
Instead they are releasing an updated "Flames of Vengeance" edition with an addon, new engine, and all issue spatched.
So here we are, having paid £45 for a game that has been re-released again for full price but with issues resolved.
That is how not to handle these situations!
So I for one applaud Bethesda for taking on board people's complaints and starting work to resolve them.
My good sir
Everyone understands that a lot of hard work and effort and skill goes into any high tech devices or systems or games now a days. These people go to school for years and work hard to beat out the competition for highly coveted jobs.
It seems though you may miss the point that any company is held to a standard that when they put a product out it is under a reasonable expectation that it will perform as intended. If apple put out an Ipad that didnt turn on would you be waiting for a patch or repair. If someone buys a car with part of the engine missing and couldnt run for more then a few minutes are they going to wait around for a patch/repair to fix it ....especially if the company was not upfront about the problems involved with their product.
Do things go wrong as you state ... of course they do its expected but when so many problems arise and they make the product unusable in the way it was intended then you have to question the so called skill and hard work you mention. We have whats called here a Quality Assurance department and I am personally apart of one, the products we test are to be run through the ringer in all manners that we can think of that might be done by the consumers. Do we miss some things .... of course we do but the amount of things we miss that are game killing for the consumer are next to none I think since I have been around we missed one. This is a classic case of poor development and extremely poor or no testing if this had been the company I work for we would all be out of a job for this many mistakes. The company should make right with this obvious lack of quality not just with a patch to make the product work as intended but something special for the consumer outside of monetary comp. I simple small addition to the game like a weapon or perk or one new quest or something neat to use in game would go a long way to mending the bad blood thats been building. Hold the company accountable and definitly fire their QA dept. They failed miserably on this.