Questions like, "are the DLC maps already incorporated into standard playlists for matched players who happen to have them? If not, are there plans to make this happen in the future?"

You know, straight-forward and perfectly reasonable questions from the consumers who keep you in a job. At the moment your performance in your position as a community feedback/customer service manager(?) is extremely lacklustre and frankly, unnacceptable.

If you do not know the answers to the above questions, why not? It is not your job to remain silent in the face of awkward questions and it certainly isn't good policy to conduct business in such a way; and that goes for any company, not just Crytek. This is bare-minimum, common-sense stuff, this.

Are you going to start answering disgruntled customers questions at a much greater frequency; or are you going to continue to watch Crytek's credibility nose-dive? It's reminiscent of the Osterich who puts his head in the sand, no?

I await your reasoned response.

Very true. Is it not the POINT of this website to pose questions or concerns about the game?? Most of us do this because we enjoy the game and want to see it improved.

Good luck getting a response. He was just online a few seconds ago as I am writing this and he is gone again. :/