Hi, I pre-ordered the HE Crysis 3 from Amazon, I initially had trouble making the preload, so I requested a refund.

Today Crysis 3 is missing from my library, and the key has been disabled.

So today, I bought a new key, which I regularly activated on Origin.

The problem is that when I go to access the multiplayer and put the data of origin to login, it tells me that my account has been banned.

I contacted the Origin Assistance, but they told me to contact Crytek in this forum.

Now I wonder, why, Crytek has banned the account, only for a simple refund request?
I had not even time to do more than 3 match online D:
Now who gives me back the € 70 I spent to buy a second key?

Can you give me an explanation? Please.
thanks in advance.

PS: sorry for my english, i'm italian.

Your English is fine

I have no idea why it's like that for you, but I hope Crytek helps you out

Thanks man, I'm desperate D:

I'm not sure why EA would tell you that. Any communication should go through EA's Customer Experience team

Thanks for the reply...

Maybe, because I bought the second key from a lter website and not from Origin?
I have no idea!!!

So what can I do? please can you help me?

Contact EA Customer Experience.

I've already talked to a Game Advisor in a live chat, they have been telling me to come here.
Can you give me an email address or a direct link to the service you described?
Thank you.

Edit:

Yesssssss.. I contacted again, the italian Live Chat and the Game Advisor Alessandro (thanks man), quickly solved the problem.
Thanks also for your help.

=D