Dear Crytek,

As you are most probably aware, your customers have produced long lists of issues with Crysis 2 and the moderators, for the most part, have inferred that these are under review.

As your customers, we respectfully wish for an update on the next patch with it's corresponding patch notes.

Please note that on purchasing your product, your customers were under the assumption that your product worked completely, which has now been deemed as not the case as evidenced from your official forum's activity. Although it could be construed that we were wrong to assume too much, this expectation was justified as the vast majority of products released, in any market, are typically in working order on purchase. We do not and should not feel as though we are in the wrong for purchasing your product. Crysis 2 as of this moment is barely playable, and often a frustrating, inconsistent and sometimes unrewarding experience. With new games it is sometimes expected that the game will not be perfect on release, however the multiplayer's current condition is inexcusable.

In light of this, your customers do not consider requesting a few minutes of your day to provide us with the aforementioned information as unreasonable. Although some of the forum member's have been behaving in an inappropriate manner, the majority of your customers are people like yourself that may have been disappointed in a product they have purchased and so to would like feedback. Although, these lines of text may not make us seem like real people, we are real people like yourselves so please don't continue to ignore us.

Your customers have been very helpful in the progression of your game. We have tested your beta, played your demo and provided feedback for FREE in order to make your product more successful for your benefit and ours. Your customers have also given feedback on the final release build and given you our money. Therefore as a small thank you and out of courtesy, we do not consider it too much to ask for regular (every 2-3 days is reasonable) updates provide definitive, unambiguous information.

If this is not sufficient reason to spend the time helping us, then I would like to add that Crytek also stand to benefit. Namely, the restoration of public faith in the company name, purchasing of your DLC and other future products. Word is spreading into the general public that this game is riddled with issues, through this forum, word of mouth and other mediums (YouTube/Reviews for example). This will only intensify as time wears on, the longer the issues persist the more word will spread and the stronger people will hold particular beliefs about your company. People will not purchase future products from a company unless the products they currently have with a company are of satisfactory condition. This is not a this a threat or an over-the-top assumption, but a basic principle that most people live by. If an individual buys a product from company X and are disappointed with it, they are less likely to purchase from company X in the future. It's human nature, and completely rational.

Although in the big picture of things, it may be implicitly perceived that the gamesas community is small in comparison to the amount of copies sold globally and thus are not of great importance, this does not therefore mean that our views are not representative of the whole. In statistics, such as in taking polls, only a small sample (in this case in the 100's+ across all platforms) is needed in order to make very accurate predictions about the whole population. I implore you to take notice of us and take this small sample of disappointment and discontent with the product as being of greater significance than you may currently consider; as more representative of the whole.

I have spent a lot of time writing this and here I am, like previous forum members doing what I can to help Crytek help themselves, so please respond.

Responses among the lines of "we will get back to you shortly" although satisfactory early after the release of the product, are no longer adequate, and would only further amplify the developing negative views and opinions your customers hold towards products and business practice's. Please do not let it come to that, you have made an amazing product, it's just that a multitude of issues are currently overshadowing the greatness of your work.

Kind Regards

TB

Couldn't agree more, but just as in the case with my thread, I wouldn't expect more than a few void-of-information responses from the Moderators. I noticed Cry-Adam and Cry-Tom on here yesterday, only Cry-Adam made any posts in this forums, one was to lock a thread and the other 2 were so devoid of information I nearly choked laughing. Cry-Tom was only posting in the PC forums, and Cry-Adam only seemed to honestly answer questions posed in the Site Dicussion forum. I have asked the Moderators why the thread with the patch list by Cry-Tom still states that ALL of those issues have been fixed to the satisfaction of the community, and why he has not bothered to update or respond to his own thread.

No Reply.

Just like when Cry-Adam maintianed in my thread that Cry-Tom had not posted a list anything like that i was referencing, I believe that neither of these moderators has any relevent information to provide, have much of a clue what is happening with the game (Cry-Tom still doesn't have a platform selected) and are generally just here so that Crytek can be seen to be doing something. This is getting beyond a joke. I posted an anology in my thread on the patch yesterday that I will repost here as it states, in very clear language, one of the largest problems with the games industry.


To offer an anology, as a Builder (which I am), if I were to be contracted by you to build a house within a specific time-frame, and I failed to do so (or did such a poor job it required extra cost to remediate), I would expect the client to either with-hold payment until the job was finished, making me inccur the cost of my incompetence, or I would be fired and some one else would be hired to finish what I started, at every stage along the way the consumer would have fail-safes in government legislation and be protected by legal standards that maintain what I must do in my professional conduct.

I can't believe that the Video Games Industry can act in the manner it does, there is almost no other Industry that would get away with it to the extent it has, and it isn't just Crytek and EA, it is becoming endemic across Publishers and Developers and across platforms. Only we as a united community of Gamers and Consumers can expect to change this. And it is such an absolute shame and disgrace that more often than not the community falls prey to in-fighting across platforms, that we would rather bicker amongst ourselves then band together and seek improvement.




Apparently a patch has been sent to MS for certification and should be out this week, but that is third hand knowledge, reposted by me, from someone posting it in the forums after hearing it from one of the developers over an in-game chat - How do the moderators not have this information to pass along? Do the developers also view them as entirely inept and unable to do the job in its most basic form, the passage of information to the community via its offical outlet. I don't hold high hopes for the incoming patch, I've been wrong before, and hopefully i will be this time, but I won't be holding my breath.

- MullPig

+10 very well written.

This goes to show how much this community cares for this franchise...In most cases when a game fails to deliver or is riddled with bugs such as this, people just move on to another game and forget about it. Not with this...Crysis 2 has so much quality and hard work put into it that all these issues are overshadowing that. This community is trying to keep faith and fight to get these issues addressed.

I too wish Crytek would start communicating with us in a clear format on a regular basis.

Dear Crytek,

As you are most probably aware, your customers have produced long lists of issues with Crysis 2 and the moderators, for the most part, have inferred that these are under review.

As your customers, we respectfully wish for an update on the next patch with it's corresponding patch notes.

Please note that on purchasing your product, your customers were under the assumption that your product worked completely, which has now been deemed as not the case as evidenced from your official forum's activity. Although it could be construed that we were wrong to assume too much, this expectation was justified as the vast majority of products released, in any market, are typically in working order on purchase. We do not and should not feel as though we are in the wrong for purchasing your product. Crysis 2 as of this moment is barely playable, and often a frustrating, inconsistent and sometimes unrewarding experience. With new games it is sometimes expected that the game will not be perfect on release, however the multiplayer's current condition is inexcusable.

In light of this, your customers do not consider requesting a few minutes of your day to provide us with the aforementioned information as unreasonable. Although some of the forum member's have been behaving in an inappropriate manner, the majority of your customers are people like yourself that may have been disappointed in a product they have purchased and so to would like feedback. Although, these lines of text may not make us seem like real people, we are real people like yourselves so please don't continue to ignore us.

Your customers have been very helpful in the progression of your game. We have tested your beta, played your demo and provided feedback for FREE in order to make your product more successful for your benefit and ours. Your customers have also given feedback on the final release build and given you our money. Therefore as a small thank you and out of courtesy, we do not consider it too much to ask for regular (every 2-3 days is reasonable) updates provide definitive, unambiguous information.

If this is not sufficient reason to spend the time helping us, then I would like to add that Crytek also stand to benefit. Namely, the restoration of public faith in the company name, purchasing of your DLC and other future products. Word is spreading into the general public that this game is riddled with issues, through this forum, word of mouth and other mediums (YouTube/Reviews for example). This will only intensify as time wears on, the longer the issues persist the more word will spread and the stronger people will hold particular beliefs about your company. People will not purchase future products from a company unless the products they currently have with a company are of satisfactory condition. This is not a this a threat or an over-the-top assumption, but a basic principle that most people live by. If an individual buys a product from company X and are disappointed with it, they are less likely to purchase from company X in the future. It's human nature, and completely rational.

Although in the big picture of things, it may be implicitly perceived that the gamesas community is small in comparison to the amount of copies sold globally and thus are not of great importance, this does not therefore mean that our views are not representative of the whole. In statistics, such as in taking polls, only a small sample (in this case in the 100's+ across all platforms) is needed in order to make very accurate predictions about the whole population. I implore you to take notice of us and take this small sample of disappointment and discontent with the product as being of greater significance than you may currently consider; as more representative of the whole.

I have spent a lot of time writing this and here I am, like previous forum members doing what I can to help Crytek help themselves, so please respond.

Responses among the lines of "we will get back to you shortly" although satisfactory early after the release of the product, are no longer adequate, and would only further amplify the developing negative views and opinions your customers hold towards products and business practice's. Please do not let it come to that, you have made an amazing product, it's just that a multitude of issues are currently overshadowing the greatness of your work.

Kind Regards

TB

word! lol

@ MullPig - I agree with everything you have posted, before I made a final judgement on what I think of Crytek I have wrote that letter in a last ditch attempt to appeal to them. I don't expect them to truly care about what I think, why should they or anybody for that matter, but I felt it needed to be done after the horrible MP experience I had this evening.

I am not expecting a response from Crytek, I did this for myself and the community as only a few of us on the forums are capable of writing in a manner deserving of a response. I'm not suggesting that most forum members are illiterate or anything, but many let anger get the best of them and resort to profanities and over-the-top statements which one would not expect anyone to intelligently respond to.

The letter took me over 30 minutes to do, I tried to make as many points in the smallest amount of space possible without coming across as demanding or rude. I truly believe that if we don't receive a response to that letter then we never will to any letter and I won't be bothering again.

I really like your anology, you really hit home on the lack of accountability that game company's seem to have with their products. It's a shame that we can't do much about it, I really wish we didn't even have to write these types of letters. Many other developers would have just taken a few mins to write something in their forums to help their customers by now, but this is not the case with this company it seems.

@ Shalot. You're correct, the fact that we haven't all asked for refunds/ given up on Crytek or traded the game in is a testament to how good their game is. Like I said in the letter the community have done much for Crytek in both time and money, and received little back.

Well at the very least, we can hope, that the Gamer community has read the well-written, intelligent threads and take it upon themselves to actively seek to take the maturing of our community to the next level. I do not always act accordingly, and will not excuse myself from some of the actions that I myself find disgraceful, but I digress, we need to mature in a manner that befits the average age of the Gamer globally (which is 30) otherwise we will never be taken seriously, nor should we. This form of escapism and entertainment has, and will continue to become, accepted as the norm. I have many Gamer friends (and family for that matter) that have had children and will raise them to appreciate games and gaming as a pass-time and hobby.

I myself read (and write) very often, and still find that medium to give me the greatest satisfaction, but gaming has replaced televison and movies for me, the interactivity is far more rewarding than the drivel, that has become over the last few decades, the prime source of ecaspism and entertainment for the Western World. I still find that gaming and gamers to be looked down upon by the elder generations, and sometimes there is good reason, but not entirely. We need to seek a mandate amongst our fellow gamers to broaden the appreciation of gaming and increase the acceptability of this medium, but as I have mentioned previously, we more often than not fall victim to in-fighting, recriminations and bickering in our own communities. This is, for me, truely sad. Rock n' Roll was once a fringe community, and is now widly respected as an art form and as entertainment. I only wish we could achieve the same with gaming.

Anyway - I have gone far off-topic, so, I'm sorry if I derailed your thread. I don't normally frequent forums, and only came to this one to find out what was wrong with the game and to gather information to allay my frustration. I have been very surprised by the level of maturity displayed by some, small percentage of the community and I hope that these few can continue to shed light on the path we should all be taking and act as the statesmen (and stateswomen) of our rapidly growing community.

- It has been a pleasure TB, intelligent discussion is always welcome and much appreciated - MullPig

Outstanding post, with which I agree entirely. Mullpig, kudos to you too for all your efforts thus far.

Personally, I'm struggling to find any fun in multiplayer gaming any more on my Xbox. Back when I first got my Xbox 360 I thought that paying a subscription fee for XBL meant that we would be guaranteed a certain level of quality control. How naive I was. Currently my XBL subscription just seems to facilitate a rise in my blood pressure.

This situation with Crysis 2 is COD: Black Ops all over again: problems from day one which were only exacerbated by patches. Months later and it's still a laggy mess with terrible matchmaking. I fear the same fate awaits Crysis 2, and many other games that rely on poorly implemented peer to peer hosting. I think it was one of the Treyarch bigwigs who made a comment accusing gamers who complain about Black Ops of being too fussy and unappreciative. A similar lack of respect for the consumer seems to be emanating from Crytek HQ.

A prosttute probably gets better communication from her pimp than we're getting from Crytek at the moment. I lost faith in Cry-Adam the moment he admitted to not playing Crysis Multiplayer. Surely it makes sense to employ someone who has at least a little knowledge of your product.

Buddha and Mull, keep up the good work, as futile as it might seem at times.

Cheers BillyBones - support always makes me feel better for coming back to the forums to see if things have improved or if new information has been released. Atleast a few of the people here have improved my out-look on the Gamer Community in general, didn't expect the quality of discousre I have had so far.

Currently my XBL subscription just seems to facilitate a rise in my blood pressure.



So true it hurts, in my left ventricle.

Anyone else wondering why people are so into DLC? Good golly. If I read another post talking about DLC I feel like maximum strength-ing the fool and choking him Homer Simpson style... One great way to show PC is the top dog. Allow modding to consoles using PC... Can't get right people sometimes.... :/ Makes me wonder what's going on.

Crytek should learn from Bioware, buy Dragon Age 2 and get Mass Effect 2, seriously who does that kind of deal, i was like wow, even I don't play DA2.

Also Ubisoft, they released two free maps for Assassin's Creed Bros. then $10 SP & MP DLC, thats great deal.

I am not willing to buy for map pack for Crysis, mark my words. This game needs to get more smoother gameplay for MP. I am enjoying but mostly unimpressed with horrendous network lag.

Crytek needs to adapt quickly to avoid bad reputation. Gears of war 2 has same **** network wtf, so they make dedicated servers for gears 3.

Mike Capps from Epic Games said that Crytek first go in multiplatform would be nasty. I guess he was right

Guys put it this way, You know its bad when the devs don't tell you anything and the community are doing the work of finding glitches for the devs to fix.

Guys put it this way, You know its bad when the devs don't tell you anything and the community are doing the work of finding glitches for the devs to fix.

Couldn't agree more. Clearly something is going on behind the scenes. I was following Mullpigs thread (Which is excellent by the way) and it just goes to show how much of the community love this game and how much we all want it to work. It feels like they are afraid that we are going to turn on them if they say they are having loads of problems fixing the....problems. But from what I can see on this forum. Which consists of hardcoe Crysis fans (and the occasional tw@) I can't see us flipping out at it. If they are having problems that's fine just keep us updated regularly!

Guys as soon as we have information, we will give it to you. I don't know how many times we've said this already. The second we receive the patch notes they're posted on the site.

Guys as soon as we have information, we will give it to you. I don't know how many times we've said this already. The second we receive the patch notes they're posted on the site.

Hi Cry-Adam,

We know this is not your fault or the forum moderator team. Collectively it seems we feel that the studio should be feeding you more info for us to share.

Guys as soon as we have information, we will give it to you. I don't know how many times we've said this already. The second we receive the patch notes they're posted on the site.


We're all just bummed that 3 weeks out this game is still broken on Xbox 360. I'm still waiting eagerly for the next title update.

Guys as soon as we have information, we will give it to you. I don't know how many times we've said this already. The second we receive the patch notes they're posted on the site.

This safe PR friendly hollow response brought to you by one of Crytek's talking heads.

Don't worry everyone, it'll all work out in the end.

Let's just have fun with our sixty dollar beta and forget about all of this! When the actual finished game comes out in six months, we'll be ready to rock those nanosuits to their full poten-

What? Wait......hold on......seriously?

This is the finished product? You mean......this is the title that went gold and was, hold the snickers, tested by a QA department?

Hm......surely no company would release an unfinished sketchy product though! Not under the wise publishing leadership of Electronic Arts. I don't believe it!

Guys as soon as we have information, we will give it to you. I don't know how many times we've said this already. The second we receive the patch notes they're posted on the site.

You see, this is what is causing so much fustration with the users of this site.......a generic response which adds literally nothing!

Why cant you or your team post a list of issues that are being looked at, because so far....we dont actually know what issues you are dam well looking at towards a fix, we are all talking about connection issues as a result of a missing region filter, host migration failures etc

You could release a patch that only fixes a graphicial glitch meaning when its released, and everyone updates their game...when the problem they have isnt fixed.....game will be sold/traded/put away, this isnt a threat, its a common place thing in modern gaming now

I would be happy to continue waiting for a patch if I was confident that some or all of the issues that are affecting my online experience were at least acknowledged....but nothing official comes from you or your team. You have people saying "we heard this about a patch from the game with devs" last weekend...which is hearsay, means nothing unless its back up officially by you or your team....its not too much to ask and you can see how many people need to know through the sheer vast volume of threads on this site

Help the community, help your team.....TALK TO US!!!.....acknowledge what issues are at least being looked at

Please!

Guys as soon as we have information, we will give it to you. I don't know how many times we've said this already. The second we receive the patch notes they're posted on the site.

You see, this is what is causing so much fustration with the users of this site.......a generic response which adds literally nothing!

Why cant you or your team post a list of issues that are being looked at, because so far....we dont actually know what issues you are dam well looking at towards a fix, we are all talking about connection issues as a result of a missing region filter, host migration failures etc

You could release a patch that only fixes a graphicial glitch meaning when its released, and everyone updates their game...when the problem they have isnt fixed.....game will be sold/traded/put away, this isnt a threat, its a common place thing in modern gaming now

I would be happy to continue waiting for a patch if I was confident that some or all of the issues that are affecting my online experience were at least acknowledged....but nothing official comes from you or your team. You have people saying "we heard this about a patch from the game with devs" last weekend...which is hearsay, means nothing unless its back up officially by you or your team....its not too much to ask and you can see how many people need to know through the sheer vast volume of threads on this site

Help the community, help your team.....TALK TO US!!!.....acknowledge what issues are at least being looked at

Please!

The worst thing is that during a gaming weekend with the developers one of us on this very forum got to speak to one of the devs, and they said the patch was under review with Microsoft. This was said in a casual conversation which gave us way more info than anything on the forum. Meaning they have not been in touch with the Moderators. 10 minute email from the studio to these guys is all it takes.

f-U-C-K it lets go ask Kr4kken if hes got more info lol.....No seriously Adam are you even trying to get info. Everyone sitting there all like ''dont blame the Mods''. Your our only link to Crytek...i think the link is broken

Adam, you cannot tell me you that Crytek doesn't know if they can fix the grain glitch yet or not. At this point you should at least admit that it's unsure. If Crytek knew this was a fixable they'd be shouting it from the rooftops. Yet the grain glitch has not once been directly mentioned by you or anyone at Crytek as a glitch which is being addressed. You should update on the progress because we've been burned by developers in the past who simply never fixed an issue but kept vaguely leading the community on only to have the same glitch 6 months later. Treat the people who keep Crytek employed with respect. $59.99 is nothing to sneeze at in this economy and to only to be continually and vaguely told that we'll be updated at some unknown point in the future. How come Bungie can tell us about patch fixes PRIOR to the patch coming out, how come Treyarch can inform us of patch updates PRIOR to the patch release? All while Crytek acts like they have no info until the patch is done. We are not dumb, the longer this goes on the more obvious it is the grain glitch is here to stay. If you could simply state the grain glitch is going to be addressed and eradicated that would be more than adequate. But still 3 weeks afte release and all you have are vague nothings.

f-U-C-K it lets go ask Kr4kken if hes got more info lol.....No seriously Adam are you even trying to get info. Everyone sitting there all like ''dont blame the Mods''. Your our only link to Crytek...i think the link is broken


You've kinda answered yourself there. The moderators are obviously getting pissed off consantly being asked if anythings being done to fix these problems. There telling us as soon as they hear anything, its not there fault if Crytek themselves arent listening.

Basically, try to keep calm, it can only help. After all, the moderators are'nt the ones fixing the game!

Adam, you cannot tell me you that Crytek doesn't know if they can fix the grain glitch yet or not. At this point you should at least admit that it's unsure. If Crytek knew this was a fixable they'd be shouting it from the rooftops. Yet the grain glitch has not once been directly mentioned by you or anyone at Crytek as a glitch which is being addressed. You should update on the progress because we've been burned by developers in the past who simply never fixed an issue but kept vaguely leading the community on only to have the same glitch 6 months later. Treat the people who keep Crytek employed with respect. $59.99 is nothing to sneeze at in this economy and to only to be continually and vaguely told that we'll be updated at some unknown point in the future. How come Bungie can tell us about patch fixes PRIOR to the patch coming out, how come Treyarch can inform us of patch updates PRIOR to the patch release? All while Crytek acts like they have no info until the patch is done. We are not dumb, the longer this goes on the more obvious it is the grain glitch is here to stay. If you could simply state the grain glitch is going to be addressed and eradicated that would be more than adequate. But still 3 weeks afte release and all you have are vague nothings.


I'm not sure on this, but i think the Grain glitch isnt going anywhere, as its part of the 3D effects for 3D T.V.s. Dont quote me on this.. but thats what it seems like to me, i could be wrong so please, dont flame me!

Trust in the two talking heads from Crytek! They'll let us know things are fixed a year or so from now when EA announces the servers are being shut down. I can't wait for more timely, informative, and most of all, personal customer service from Crytek and friends! You guys are the best! Crysis 3 is gonna be awesome! These three weeks have been a blessing!

it has nothing to do with the 3d effect

I do so wish I could experience the polished and golden experience that is Crysis 2 in 3D.

At this point, the most 3D effect I'll ever get from this title is when I hurl at the GameStop employee and watch him lurch over the counter after I've put his eye out.

I won't even need glasses for that!