Are you kidding me? This game ruined a pair of tritton head phones of mine and i get this **** responce form some guy in some un know parts of the world.. and then he doesnt even read the header to it and if he did he would have know i was on a ps3.
heres is the transcript.
Kaine: Hi, my name is Kaine. How may I help you?
Carmello Castellano: Hi there is a weird auto volume problem with your game..it goes hella loud at random times.. so loud in fact that it ruined my head phones
and id ether like them replaced repaired or equal value in games from EA. it is a known problem since alot of people are posting it on
cry forums.. please any help on this problem would be great thank you.
Kaine: Have you install the patch for the game ?
Carmello Castellano: my tritton ax pro head phones used to sound awsome but after playing crysis 2 on ps3 i now have some thing blown in them. there staticy and now sound horrible.
Carmello Castellano: patch? there was only 1 patch for the game and thats when you first run it.
Kaine: Here is the link for the patch for crysis 2 patch 1.1
http://www.gamesas.com/forums/viewtopic.php?f=40&t=13347
Carmello Castellano: patch or no patch it doesnt help the fact that do to a auto volume problem..yes and it also does it to my tv... but now i play my tv on such a low volume i can hardly here the game as im scared im going to ruin my 3d tv... it doesnt help the fact that it has all ready ruined my 200 dollar gaming head phoones
Kaine: I am really sorry for the disappointment this might have caused to you
Carmello Castellano: lol hey that patch is for pc right?
Kaine: Ok do one thing please manually uninstall the game and the again reinstall the game again
Kaine: Yes that's right
Carmello Castellano: well as i put in the header im on ps3
Carmello Castellano: not pc
Kaine: Oh
Kaine: Then would suggest to you that please post these issue in your our official game from
Kaine: These forums are maintained and monitored by the community leaders and production team. By posting on these forums you will be able to submit direct feedback to the appropriate person. Please make sure that you follow the EA terms of service when posting. You must have an EA member account in order to post on the forum.
Carmello Castellano: gosh darn it... this game messed up my gaming head phones real good..id like to know what EA will do about that.
Carmello Castellano: this is not about a forum.. have you read any thing i put down here?
Carmello Castellano: id like my head phones fixed at ea exspence
Carmello Castellano: this a problem with crysis 2 on ps3 that has ruined a 200 dollar set of gameing head phones.
Kaine: The best I can do for you in this issue is that I can issue you a $ 20 discount coupon
Carmello Castellano: oh hell no lady and im not being rude.. when bfbc2 wiped my stats out of the blue ea gave me 2 free games..
Carmello Castellano: and now crysis 2 has ruined a 200 dollar pair of tritton gaming head phones and you offer me a 20 dollar couon? lol
Kaine: I am sorry but that is the maximum I can do for you
Carmello Castellano: look talk to a supervisor please and see what can be done..
Carmello Castellano: then can you escalate this to some one higher than your self? say promotions? or what do you call it there? execcutive support?
Kaine: The issue you are facing seems to be complicated. I'm forwarding your issue to our senior support they will contact you through email system. Your patience is highly appreciated.
Kaine: They will contact to you in between 24 to 48 hours via email system
Carmello Castellano: no... id like to be called directly please.
Carmello Castellano: my phone number is 916-308-4067 thanks
Kaine: I am sorry they are not available right now
Carmello Castellano: i will take that 20 cupon tho to put towards bad company 3.
Carmello Castellano: i understand that but in your notes or what ever it is you send them id like it noted with my phone number id like to be called
Carmello Castellano: your a man huh?
Kaine: I have already escalated your issue and our senior support will help you
Kaine: I would request to you that please wait for some time
Carmello Castellano: lol and that coupon?
Kaine: Now Our senior support will help you in this issue
Carmello Castellano: also can this trans script be email to me?
Kaine: For future reference, a transcript of this chat can be found within the ‘My Stuff’ above.
Carmello Castellano: ok thank you.. so i guess your not going to be giving me that coupon?
Kaine: Prior to the escalation we was able to issue you a code
Kaine: But once we escalate your issue then we are unable to issue you a code
Carmello Castellano: ok then ill wait for the email.. and ill call ea in the morning. good night
Kaine: Bye and take care
\
now that basterd could have give me the coupon after the fact do to the inconvenience of this.. and he doesnt.. WAY to go EA.. great support there..
You know when bfbc2 wiped my stats from top level to nothing you guys gave e 2 free games and like 2 or 3 20 dollar coupons..
now a game ruins my head phones wich by the way led me looking for the forum of the game.. and ea offer me 20 bucks on 200 dollar gaming head phones.. nice.