Device "incompatible" with Fallout Shelter

Post » Sat Feb 13, 2016 9:20 am

I have a Samsung Galaxy Nexus, which is running Android 4.2.1 and has 1GB of RAM. In the Google Play Store it comes up as "WIND Mobile Samsung Galaxy Nexus" and says the game is not compatible with my phone, despite it fulfilling all the requirements I can find for the game to run - valid Wifi connection, valid SIM card, 1 GB ram, and at least Android 4.1.



I have also been redirected twice before coming here, both times with extremely unhelpful e-mails from Bethesda support, and I have been waiting to play this game since it was announced. I understand you may be busy, but my frustration is mounting, first because your support staff could not even marginally attempt to help me over e-mail (why have a support e-mail if you just redirect people to the forums?) and secondly because there is no reason I can find as to why my device is incompatible with the game.

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Dan Scott
 
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Post » Sat Feb 13, 2016 1:42 am

It also is incompatible with my Samsung tab 2.7 version 4.4.2 I agree why have a support email if it only redirects you
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Chloe Botham
 
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