Playing through the tutorial of Dragonshard, I discovered a document I "knew" existed, but could never find: "How to Succeed as an NPC."
It has 4 rules to it and each one makes so much sense for most gaming NPC's, that my "theory" has been proved
http://i.imgur.com/nvm2nIT.jpg: Never do anything yourself, if it can be avoided. Grow accustomed to asking random passers-by for even the smallest of favors.
http://i.imgur.com/isqfaeD.jpg: If there is ever an opportunity to resolve a situation quickly and easily, avoid it at all costs. Don't worry, someone will come along eventually and solve all your problems for you.
http://i.imgur.com/NgztFey.jpg: Whenever you must travel somewhere with an important item of some sort, make sure to insert only halfway into whatever container you are using. This will almost guarantee that you will lose it along the way.
http://i.imgur.com/Qo4Ygi6.jpg: Whenever you ask someone to do something for you, be as ambiguous as possible about the reward. That way you can provide the cheapest possible trinket and not be held accountable.
I swear that almost every NPC "questgiver" in almost every game I have played have this document memorized.
Anyway, it was a hoot reading through this in a game's tutorial. I am truly looking forward to checking out Dragonshard with enthusiasm