I see it as less "defending" (although, come on - we all know there's tons of gamers out there who aren't as SRS BZNS as all you Dedicated Fans, and likely skip forward in dialogue), and more as suggesting that the Forum Overreaction Brigade get a grip.
This is also nothing new - as mentioned, some sort of "spacebar-skip" function has been in games for years and years now. Both for the impatient, and for people who read the subtitles faster than voices go, and for the people tired of hearing the same damn "Hey there! How're you doing on that ?" greeting 60 times already talking to Moira, and just want to get to the damn Sell Loot option.
Was it a dumb thing for "PR Guy" to say? Sure. Is it some OMG DIRE! EVERYTHING'S DOOMED DOOMED DOOMED! like some are reacting? No.
(Also, where have people been these past several Beth games? You guys have been [censored]ing for years that their NPC dialogue svcks. Now, suddenly, you're surprised that someone else thinks their NPC dialogue isn't great? What a shocking revelation. Look at how shocked I am -> )