You only have his word for it. I'm smelling a liar from miles away at the moment. So I have no idea went down, but there's a good chance we don't have the full story. So why get up in arms?
I also have Stanley Woo's word, a Bioware associate/moderator, that it is possible for someone to be revoked of access to their EA games because of something they say on an EA forum provided it violates the forum's ToS. Read the ToS, Woo links to it. #9 and #11. That's not just Woo's word, it's right in the ToS and you can read it yourself.
I don't think I'm the only person on the face of the planet that would rather not give their money to a company that would produce such a ToS. "Behave yourself on the forums or we won't just ban you, we'll take your games away too." It's outrageous nonsense. That ToS is complete garbage.
Likewise, I wouldn't spend my money in a store that required I was nice to everyone in town, else they'd come to my house and take everything I'd bought from them out of my house. Just because they hang a sign on their door saying that is what they'll do doesn't make it right.
They're not selling games as much as they're selling something that, with their permission, allows them to play games.
Everything you need to play that game is on the disc you buy. It is PHYSICALLY there, as pits and lands, etched into the various layers of the DVD.