After having a dweller with a pet (black lab named "Muttface" increasing training time by ~23%) level up past 50 I sent them into the wasteland and now the game/vault wont load.


I spent so much time on this silly game! It seems others are having this same problem based on the forums.


Any idea for fixes?

• What phone/tablet model are you using? iphone 6


• What OS are you currently running (including version #) ios 9.2


• Did you delete the game and reinstall it, or just update over the old build? update over the old build


• If you updated, did you manually update it, or allow the store to auto-update it? allowed stored to auto-update

Ditto ... With Bangor the training cat .... Which created a level 80, maxed out dweller.

Game gets far enough through the load to have the pinging green power and caps symbols flash through the loading screen. But the loading screen remains and it hangs.


Apple iOS 9.2

IPad Air 2

Latest (with pets, clearly) fallout version


So ..... I'm not alone ..... And it's a bug?

I am not using any pets in any vaults, until this has been fixed. I also make sure that every room has at least one dweller ready for incidents, as this seems to be a part of the problem too. I had one vault crashing, fortunately not my biggest vault. I deleted it, got a refund from Apple for the lunchboxed bought, and started a new vault with these new precautions.


Bethesdas customer care is non-existing and the way they handle thing make me sick...


Zero stars from me!

You got a refund from Apple?


May I ask how?

Same thing here. I've easily dropped $60 into this game, had just finished my first crop of 70 SPECIAL dwellers and sent one who was level 54 into the wasteland. When I came back to check on her later game wouldn't load.


I'm on iPhone 6 Plus, iOS 9.1


I've saved my game to the cloud and completely removed and reinstalled the game - no luck. Game just freezes on load. Given the money I've spent for a game that doesn't work I'm going to ask Apple to refund me.


If this is a big it's deeply annoying that it only affects you once you're deep in the game and renders your vault useless.

Everyone in this forum got similar problem.

We need response from Bethesda.

I have emailed MULTIPLE times in the last 12 days (which is the last time I was able to open my vault), and have been ignored. I escalated my complaint to iTunes.

HAVE YOU SPENT MONEY ON THIS APP???

Report a problem with Apple to get a refund. I have been refunded most of my money instantly, and 2 small purchases are pending refund. I'm hopeful I will get all my money back. You should too. Here's the website I used:

reportaproblem.apple.com

I have the exact same problem. Gets to load screen, and I can even hear my vault for a second. I might hear the automated sound of caps being collected. I get notifications that I have vault rooms ready to collect, but in a vault that won't load. I got a notification of a vault dweller from this vault returning from the wasteland. It's like a ghost vault going on in the background. Newest iPhone. Best iPhone. Newest software. Latest updates. So even if I get my vault to open someday, most likely everyone will be dead. I have that cat, banger, and a husky dog. Is it the cat? I sent a level 74 person to the wasteland, and then this started happening basically the second she left the vault. The game actually crashed that moment and multiple deletions of the game with reloads from the cloud crash in the exact same way.

Yeah it sounds like the problem is high level people (50+) leaving the vault.


I also asked for refunds from Apple. I'd spent close to $70, so far they've refunded a little over half of it. Every couple hours they send me another refund.

This issue happened to me also. When I sent my first 50+ person into the wasteland, I watched his progress. His actions updated for about a minute then the game locked up. After this, the vault would no longer load.

it seems we can't use any continuous training pets without getting a bugged dweller that crash-locks the vault assuming it's over level 50. I'm wondering if I need to kick out the over level 50 dwellers I already have, or wait for some fix to bump them back down to 50 (I also wonder if kicking them will cause a crash loop as well) Not something I can test safely however so for now I'm holding onto them, but not making any more, and stuck if a very good pet I can't use for fear of creating lock-out bugs.

But a few questions:

1. Anyone kick out a level 51 or higher dweller, and if so, did that work OK?

2. anyone use the continual training pet(s) without leveling them over 50, and have the dweller be able to explore the wasteland OK?

hoping I'll be able to avoid any other lockouts/crashloops til a fix is released.

Same deal happened to me.

When sending anyone over level 50 to the wastes the game crashes and the vault won't load. So I'm forced to go to the old save file on my iPad mini.


This crash and lockout happens on both devices.


iPhone 6s and iPad mini 2 both running iOS 9.2

Running version 1.3 of fallout shelter

Game was originally updated over old version of the game. Both have since been deleted and reinstalled fresh.


Having to go back to previous saves has cost me close to $200 in lunch boxes.

I am having the same problem as most of you here. I sent a level 51 dwellers out in the wasteland and the game crashed during a fire and when I try to access my vault all I hear is fire and it's stuck on the loading screen. I tried deleting the app and using my cloud save to get back in but I still just hear fire and I'm stuck on the loading screen. The only save I have of my vault is the cloud save, which obviously doesn't seem to work. Any solutions?

We're still waiting. Apple was equally "amusing" they asked me to complete a "support satisfaction survey" whilst seeming to ignore the fact I had had no response or answer from them.

It seems too many companies are willing to trust automation to provide answers.

Don't mean to troll or anything but I hope you all have gotten a refund from Apple. Just to update my previous posts, all 4 of my purchases have been refunded by Apple. Bethesda doesn't deserve your money. No company should treat their customers like this.

I try to find and reed forums/reviews before I lay down my gold on any game.

https://itunes.apple.com/app/fallout-shelter/id991153141?mt=8 iOS app dl, note the negative recent reviews! Could it be? Bethesda what big teeth you have!

Bethesda did give us this open forum, that's a good thing for me because of your post and iOS reviews I haven't spent one cent on this free to pay game. thank you!

I was tempted its a fun game

Same problem here.

I changed my App store review to 1-star and contacted Apple for a refund for all in-app purchases as well.

This last 'update was a real doozy, wasn't it? More caps than gear in lunchbox pulls, random rashes getting worse (in frequency and severity), a lot of the fun stuff removed, didn't really fix ANY of the problems before... but we got some really cute Christmas decorations!

Yippie.

That is exactly where I'm at it even shows some of the resources and the sound of resources being collected and that's where it hangs. This is a game ending bug

How did you guys get refunds from Apple, Apple turned around and basically said its Bethesda's issue. And all Bethesda does is send you to this forum. Do you guys have tips on what to say? Ultimately is Apple responsible to refund?

I'm guessing apple will only step in if you mention you got no response when trying to contact Bethesda support. Mention that and they be more willing to refund perhaps, as it's clear Bethesda isn't responding in a way (to anyone on this forum that I know of) that you can work to address the issue.

I hate to be pessimistic about customer service, but it seems the forums are influencing me in that direction from the reports here.

I went thei the refund site, checked that the item I purchased didn't work as expected and said :


I purchased this item for my vault in fallout shelter. Due to a bug in the game my vault will not load and I cannot transfer the items to another vault. I have written Bethesda on Facebook and in their tech support forum and have not received a response or a fix in a timely manner. I'd like a refund as my purchase is not usable due to a game bug.


So far they have refunded 14 of 17 purchases - the last three are pending.

I have the exact same problem a dweller levelled up to 57 because of training cat and all max special stats but now game won't load and has crashed! Will there be a fix for this? I'm on iOS 9.2 iPhone 6s

No fix until Bethesda releases a patch

We're currently investigating on our end. Thank you for your posts.

I have the same problem too.

Spent money and the game does not load. When it does it will be a set back as all that exploring dwellers will be dead.