ESO Support and Beta Info - updated Feb 25

Post » Wed Feb 26, 2014 8:47 pm

The Elder Scrolls Online beta test is no longer under NDA! Feel free to share your beta experiences. As for media, like screenshots and video footage, please follow http://help.elderscrollsonline.com/app/answers/detail/a_id/5664/ for past betas - sharing content for any future events is fine.

We have a private forum for the ESO Beta; the account information you need to log-in was sent with your beta invite. If you receive a beta key from an https://help.elderscrollsonline.com/app/answers/detail/a_id/5313, rather than ZOS, it will not include forum access. You can still receive help through our other official support channels, detailed below.

If you are having trouble, or otherwise need help; we have a number of official support channels you can use (detailed below):

  • you can use the in-game /help command
  • check for solutions on our http://help.elderscrollsonline.com/
  • search in the appropriate section of the ESO beta forums
  • submit a http://help.elderscrollsonline.com/app/ask
  • call customer support (details can be found in your invite, or you can https://help.elderscrollsonline.com/app/ask?phone=1)

For information on the Server Status you can check for http://help.elderscrollsonline.com/app/answers/detail2/a_id/4320 or on the beta test forums.

To provide feedback or report bugs; please use the in-game /feedback and /bug commands!

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Sammi Jones
 
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