[BUG] Fallout: Shelter always crashed on loading screen : Fallout 4

» Sat Feb 13, 2016 3:05 am

Update : My app no longer crashes... because it has been deleted.

» Sat Feb 13, 2016 8:39 am

iPhone 6

iOS 8.4

3.7 Gb available

Crashes 2 seconds into the initial boot up screen.

Began after the update.

I had a perma preggers dweller, about 170 dwellers, and had bought several lunch boxes.

Not a happy camper.

» Sat Feb 13, 2016 10:15 am

My game crashes on the loading screen after about 2 seconds as well. i tried to reboot my iphone a few times and reinstalled the app, nothing worked.

I have a Iphone 5s, ios 8.4, 1,7GB left

I really love this game, so please fix

» Sat Feb 13, 2016 7:00 am

Ipad Mini, ios 8.4, 6.7GB free. Had around 55 dwellers, worked fine the night before, went to bed next morning nothing, crashes at the enter vauld screen after it tries to load the game.

» Sat Feb 13, 2016 12:29 pm

After updating to iOS 8.4 I experienced a lot of crashes at the load screen. And other games were affected too.

iPad mini 2, about 30GB free ...

Now (after signing out and signing in of Game Center) everything seems to work like a charm again!

» Sat Feb 13, 2016 2:14 am

Playing on latest-IOS iPod touch 5 and I get to the point where it's almost finished before it crashes to home. Rarely it loads and then crashes before I can do anything. Last time I was able to play it crashed out as I was opening a lunchbox so I hope at least that when this is fixed I still get the stuff.

» Sat Feb 13, 2016 12:36 am

Playing on latest-IOS iPod touch 5 and I get to the point where it's almost finished before it crashes to home. Rarely it loads and then crashes before I can do anything. Last time I was able to play it crashed out as I was opening a lunchbox so I hope at least that when this is fixed I still get the stuff.

*edit* oops double post

» Sat Feb 13, 2016 8:52 am

Crash at load screen 3 seconds after starting the app. Started happening only after I updated to 1.0.3. Had the perma-pregnant bug with 1.0.2, which was fixed by the patch, but now this.

App seems to run on background (can see in-game vault screen when I double tap the iPhone home button). However, when clicked, it just kicks me back to the iPhone home screen.

iPhone 5s

iOS 8.3

Fallout Shelter 1.0.3

I had another game running with below perfectly fine (fingers crossed):

iPhone 6

iOS 8.2

Fallout Shelter 1.0.2

» Sat Feb 13, 2016 9:12 am

iPod touch 5 running IOS 8.4

Game started crashing, normally during the load process. The furthest it reaches before crashing is it sometimes gets to the point where the vault is showing and loading up the status bar of a completed objective before it drops. I can still create a new vault from scratch which will load properly after exiting and restarting the app. This of course doesn't have the lunchboxes i have sitting invested in the unloadable vault.

» Sat Feb 13, 2016 2:01 pm

Same here iPod 5th generation IOS 8.4.

Nvm I got in by not touching the screen when loading.

» Sat Feb 13, 2016 6:38 am

Do not go above 30 dewellers in your vault on your device, otherwise it will result in an unloadable vault. The game isn't designed for 512mb devices and will get itself into a situation where it runs out of memory whilst loading the vault.

» Sat Feb 13, 2016 12:01 pm

iPhone 4S, 8.4

Yes, I know the 4S isn't 'supported', read http://www.gamesas.com/topic/1527278-some-bugs-flaws-and-suggested-improvements/?p=24166882 for a suggested 512mb specific device gameplay tweak so that is more playable for those with older devices.

When it crashes It nearly always crashes just before the anim that scrolls the 'slides' up before revealing the vault. Occasionally it will crash just afterwards, probably to do with the Game Center login (perhaps move this to the first loading screen, where you choose the vault).

» Sat Feb 13, 2016 2:58 pm

I gave up on waiting for a fix, my new vault is nearly as good as my 2 week old broken vault, I just feel like I'm walking on egg shells scared of any sort of lag

» Sat Feb 13, 2016 6:49 am

Hello, as well, I am having these issues. I have 3 vault saves and 2 of them open and will crash sometimes. The other vault that I have, has one dweller in the wastes, 74 total dwellers and 13 rooms. This save will not go farther than loading and crashes. I have had the one out in the wastes for 4 days now so I know he is dead and will have to pay to have him brought back to life. I believe that there should be some settings to where you can shut off some of the movements of your vault to were if you are zoomed out, you will see the dwellers walking around but not still see everything in every room moving. That is where a large portion of the memory is going.I believe once that should be a setting at the main menu of the whole game so it could help your vault to load.

» Fri Feb 12, 2016 11:58 pm

I just bought lunch boxes and I opened all of them then shortly after I got off the game I tried to get back on and it won't even load this happened twice now and I had to make a new vault and wasted my twenty bucks please fix

» Sat Feb 13, 2016 3:48 am

I just bought lunch boxes and I opened all of them then shortly after I got off the game I tried to get back on and it won't even load this happened twice now and I had to make a new vault and wasted my twenty bucks please fix

» Sat Feb 13, 2016 6:55 am

[quote name="Thefluff911" post="24178510" timestamp="1437346641"]
I am using a iPhone six plus

» Sat Feb 13, 2016 12:26 am

I have to say the helpdesk support is actually infuriating. Here is the post and response I have gotten.

Customer By CSS Web (d not use) (07/16/2015 08:10 AM)

Fallout Shelter crashes every time before the vault selection screen. Tried rebooting, shutting down all apps and rebooting, airplane mode, nothing works. iPhone 6+ with 7gb free iOS 8.4

Response By Email (NAME DELETED) (07/19/2015 10:06 AM)

Helping you is our passion!

We will assume your issue has been resolved if we do not hear from you within 96 hours (4 days).

If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!

Greetings Overseer,

Thank you for contacting Bethesda Technical Support. If you encounter a bug with Fallout Shelter, please go to our official forums (http://www.gamesas.com/forum/296-fallout-shelter/) to see if other players reported the same issue. If not, please create a new thread to describe the bug you have experienced with as much detail as possible.

For account, billing, and transaction issues, you should contact Apple customer support:

http://www.apple.com/support/ios/other%C2%A0

Please see the Fallout Shelter Help menu for all general in-game inquiries. To locate the Help menu, select the Pip Boy in the lower-right corner of your screen. Click the Survival Guide (book icon), and then the Help menu tab.

For information about upcoming releases, updates, or features, keep an eye on the Bethesda blog (http://www.bethblog.com) as well as our official Twitter feed (https://twitter.com/BethesdaStudios). We commented first via Tweet regarding the Android OS! Check it out here:https://twitter.com/BethesdaStudios/status/610850052454551552

Question Reference # 150716-002100

Date Created: 07/16/2015 08:10 AM

Date Last Updated: 07/19/2015 09:30 PM

Status: Solved

Customer By CSS Email (d not use) (07/19/2015 10:55 AM)

I posted in an existing forum post here: http://www.gamesas.com/topic/1525942-bug-fallout-shelter-always-crashed-on-loading-screen/under the user ID Qpony.

Within the forum rules and moderator posts they say to post an official issue you must contact bethesda support. Asking users to post in the forums when opening an issue/ticket loops the user (emailing saying they must post in forums, forum moderators tell people to open helpdesk tickets, etc). I would suggest you rethink your policy as it's frustrating on the customer end.

This automated message has not helped me and the forum post has not given an answer. Please do not close this ticket as there is no solution or fix either in this automated message or the forum post.

Response By Email (NAME DELETED) (07/19/2015 09:30 PM)

Helping you is our passion!

We will assume your issue has been resolved if we do not hear from you within 96 hours (4 days).

If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!

Greetings Overseer!

Thank you for contacting Bethesda Technical Support. If you encounter a bug with Fallout Shelter, please go to our official forums (http://www.gamesas.com/forum/296-fallout-shelter/) to see if other players reported the same issue. If not, please create a new thread to describe the bug you have experienced with as much detail as possible. (Great resource for the devs)

Here are quick links for what I have seen most recent: lag and crashing or use the following link to make sure your device meets the apps requirements minimum device requirements

For account, billing, and transaction issues (including refunds), you should contact Apple customer support:

http://www.apple.com/support/ios/other

(Please see the Fallout Shelter Help menu for all general in-game inquiries. To locate the Help menu, select the Pop Boy in the lower-right corner of your screen. Click the Survival Guide (book icon), and then the Help menu tab.)

For information about upcoming releases, updates, or features, keep an eye on the Bethesda blog (http://www.bethblog.com) as well as our official Twitter feed (https://twitter.com/BethesdaStudios). We commented first via Tweet regarding the Android!

New Update! We have also recently released a patch to help address certain issues that have been brought to our attention via the forums!

Overseers are encouraged to record any bizarre dweller behavior with the new Photo Feature. Sharing with those outside your Vault is optional, and will not result in your replacement or termination.

Vault air filters have been causing some mothers to not deliver babies and we understand this is causing long term discomfort. We have solved this (not the discomfort, the baby coming out part).

We’ve also done general maintenance to improve sudden Vault shut down and removed some other pesky issues with the capacitors inside various aspects of the simulation.

Best regards,

Bethesda Support

Question Reference # 150716-002100

Date Created: 07/16/2015 08:10 AM

Date Last Updated: 07/19/2015 09:30 PM

Status: Solved

My Email to Customer Service Just Now

If you look at my original request I mentioned that I have tried rebooting, shutting down all my apps and rebooting and even airplane mode. Nothing works. The link you provided to solve the issue stated to reboot my phone which is not helpful since (as stated) I have already done that.

Additionally asking me to go to the help menu in the pip boy is not helpful, the game crashes before I can do anything.

Also my phone far exceeds the minimum specs since (as I stated in the beginning of this email) it is a iPhone 6 plus (the latest/most powerful model) on iOS 8.4 with 7gb of free space.

Finally in my last reply I already stated that I posted in the forums and I even gave the link where I posted in the forums. I included my make, iOS version number, free space

These seem like automated responses as they are giving me instructions for things I have already done and stated I have done earlier in the ticket. I will say again this issue is not resolved and do not close my ticket. I see the status as "solved" and that is not true.

» Sat Feb 13, 2016 5:26 am

Same problem, It's happened to me twice now. I reach 100ish dwellers and something crashes the game. I don't want to reinstall the game again.

» Sat Feb 13, 2016 10:00 am

Again, it's Bethesda. Notorious for having bad customer support.

» Sat Feb 13, 2016 3:44 am

Yes, this crashing before the load screen is still a major problem, Bethesda. You know, when Fallout Shelter actually worked, I bought lunchboxes, about $20 worth of sweet greenbacks Bethesda. You know, since the app hasn't been working, I haven't bought anymore lunchboxes. It's funny how that works. You've got too much money anyway Bethesda. Don't waste your time. It's just the fans.

» Sat Feb 13, 2016 10:31 am

I really hope we can get a response for them working towards this. It seems to be a problem with lunchboxes being unopened, or wifi dropping. Other than that I don't know what it would be.

» Sat Feb 13, 2016 4:51 am

I just lost hope. Don't think this is gonna be fixed in awhile.

This really destroyed my excitement for Fallout 4. :/

» Sat Feb 13, 2016 1:27 am

For those with the crash problems, try this suggestion by SimCutie - it worked for me...

http://www.gamesas.com/topic/1528062-possible-solution-for-people-having-crashing-problems/

Basically after you've selected the vault and its started loading, press the home button, wait a second or two and then tap the app icon again and it should switch back to the game on the loading screen and it hopefully should load in.

» Sat Feb 13, 2016 9:10 am

By the way, I've invested $15 ($10 for 40 and $5 for 40 LBs), which is the only reason I've complained about the game being broken for me.

Thank you,