Fallout Shelter won't start anymore

Post » Sat Feb 13, 2016 3:02 am

Same here witj a Moto G.. I don't want to start over...
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Marie Maillos
 
Posts: 3403
Joined: Wed Mar 21, 2007 4:39 pm

Post » Sat Feb 13, 2016 7:06 am

So many people are coming to this forum to discuss the same issue!


I've got the same problem. in game purchases have been made, so feeling unwilling to delete my save (unless I get a form of refund; will go on the support forum to see if that can be sorted).



I am running on a Galaxy S4 (GT I9505) 16GB with 2.17GB Currently avail on internal storage (additional 16GB SD card installed). Previously running Kitkat, now updated to Lollipop (5.0.1) (with no success on solving the game issue). Current memory usage is at about 1228M/1819M.

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Jessie Butterfield
 
Posts: 3453
Joined: Wed Jun 21, 2006 5:59 pm

Post » Sat Feb 13, 2016 9:01 am

Same here , wont load after the two first layouts , it crash
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Alexandra walker
 
Posts: 3441
Joined: Wed Sep 13, 2006 2:50 am

Post » Sat Feb 13, 2016 7:12 am

Yeah, I don't want and I won't star over. I'll keep trying to open the game. But if within a week I don't be able to open it, I'll uninstall the game... But it seems like it is a really big bug since I've seen tons of people with the same problem. I guess they will fix it eventually. I have faith in Beths.
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Jordyn Youngman
 
Posts: 3396
Joined: Thu Mar 01, 2007 7:54 am

Post » Sat Feb 13, 2016 8:49 am

And so far looks like noone in Bethesda cares. A lot of topics and no answer from mods, devs or someone who might explain this.

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Vera Maslar
 
Posts: 3468
Joined: Wed Sep 27, 2006 2:32 pm

Post » Sat Feb 13, 2016 2:16 am

I'm also having this issue. Although I'm going to take partial responsibility. While I was playing my battery died and the phone was shutting down. So I quickly poped the battery out mid shutdown to replace the battery with a spare(i dont charge my phone I just have 2 batterys i cycle between so I don't have to deal with wires) When I restarted the phone I wanted to get right back into the game but when I go to start the app It will show the Bethesda logo then the loading screen. the nuclear symbol stops spinning after about 3 seconds and then the application closes.


Edit:

If it makes any difference:


Phone: Samsung Galaxay S3

Andriod version: 4.4.2


I really don't want to have to restart :/ I was happy with my vault

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Mizz.Jayy
 
Posts: 3483
Joined: Sat Mar 03, 2007 5:56 pm

Post » Sat Feb 13, 2016 2:59 am

-Day 3 of playing

-Samsung galaxy tab 10.1


I'm also experiencing this issue. Please fix this bug.

I've rebooted my device, cleared my system cache, and force stopped the game.


I have faith but I don't want to reinstall the game, I haven't put money into the game yet, just time haha.


Thanks for the support
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Samantha Wood
 
Posts: 3286
Joined: Sun Oct 15, 2006 5:03 am

Post » Sat Feb 13, 2016 12:23 pm

We're keeping an eye on all the forums and investigating issues. Reported.



Keep in mind that if you do wipe the game from your phone, you will lose all your saves, data, lunchboxes, etc.

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Dalley hussain
 
Posts: 3480
Joined: Sun Jun 18, 2006 2:45 am

Post » Sat Feb 13, 2016 11:24 am

My post about this was deleted...


GAME LOADS FOR A FEW SECONDS THEN CLOSES TO MY HOMESCREEN!


I HAVE REBOOTED MY DEVICE 3 TIMES, CLEARED SYSTEM CACHE, AND FORCE STOPPED THE GAME VIA THIRD PARTY TASK MANAGER APPLICATION.


-FALLOUT SHELTER FOR ANDROID

-DAY 3 OF PLAYING

-SAMSUNG GALAXY TAB 10.1

-8+ HOURS OF GAME PLAY


PLEASE FIX THIS ISSUE, I HAVEN'T PUT ANY MONEY INTO THIS....YET.

JUST TIME


THANKS FOR THE SUPPORT!
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michael danso
 
Posts: 3492
Joined: Wed Jun 13, 2007 9:21 am

Post » Sat Feb 13, 2016 10:43 am

PewPew it wasn't your fault. I never let my phone de out of battery. My game just stopped working. Since the staff checked in already I guess they will come up with something. I tried everything I could and nothing seems to work. SonI guess all we can do is wait. It's a big problem since a lot of people bought stuff for the game and lost it. They will probably fix it soon enough. Just DON'T UNINSTALL THE GAME! If you still want to play it. Otherwise you'll have to start all over.
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Gisela Amaya
 
Posts: 3424
Joined: Tue Oct 23, 2007 4:29 pm

Post » Sat Feb 13, 2016 3:12 am

Yeah admins are deleting posts regarding this issue, I'm guessing because they're redundant.


Still, having just a little "We're working on it!" coming from the staff would go a long way.

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Monique Cameron
 
Posts: 3430
Joined: Fri Jun 23, 2006 6:30 am

Post » Sat Feb 13, 2016 4:04 am

My game has been crashing on my up to date Iphone 6 since July. It doesn't get past the first load up screen. I had hoped the new update would fix it but it's no different.

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An Lor
 
Posts: 3439
Joined: Sun Feb 18, 2007 8:46 pm

Post » Sat Feb 13, 2016 8:08 am

iPhone 5s, iOS 8.4.1


Same problem as described above, a week or two ago it started crashing before getting to main game menu.


I have purchased multiple lunchboxes and invested many hours into my vault. So, yeah, fix this some time soon please?
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Enie van Bied
 
Posts: 3350
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Post » Sat Feb 13, 2016 12:06 am

Created an account just to add my 2 cents.



This is the second game I've ever encountered that continually crashes on the loading screen after it had previously crashed while in the middle of playing (due to battery-loss, overheating, etc). The first game that did it was Assassin's Creed Pirates which ALSO used the Unity game engine IIRC, maybe not coincidentally. After the crash the gamesave file is zero'd out and the only fix is to wipe the gamedata&cache and start over (or restore a recent Titanium backup).



This is a really annoying bug but is easy to fix with a transaction-based save. Get on it devs. I won't be playing anymore until I see an update with the bugfix mentioned in the changelog.



(also, devs, I'd offer to supply a logcat of the crash, but it doesn't look very informative and I'm sure you can easily reproduce)

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Jordan Moreno
 
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Post » Sat Feb 13, 2016 4:35 am

Same issue here, on android device.

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Laura Shipley
 
Posts: 3564
Joined: Thu Oct 26, 2006 4:47 am

Post » Sat Feb 13, 2016 1:18 pm

I have the same phone and same issue as you

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Dan Scott
 
Posts: 3373
Joined: Sun Nov 11, 2007 3:45 am

Post » Sat Feb 13, 2016 1:35 am

Everytime I try to launch the game it gets to the second panel of the loading screen then just crashes to the start screen.


I played for about 15 hours before this had happened and I made about 20 dollars in purchases I would like to not lose.


If anyone knows a way to fix this I would be much appreciative.

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Everardo Montano
 
Posts: 3373
Joined: Mon Dec 03, 2007 4:23 am

Post » Sat Feb 13, 2016 2:04 am

After 4.5 weeks of hard work, 190 full MAX STAT dwellers, $87 investment, my vault is broken (having a hard time not to type this whole message in caps)! I run this on an iphone 5s. This game has slowed in the past 2 weeks but had been playable. Playable that is until last night when I went to LOAD my vault and now crashes. I have tried over 100 times now (yes I counted) with every single combination of trying to get this to load but alas FAILED CRASH EVERY TIME!!!



Let me tell you BETHESDA, I have preordered all of your games including the PIPBOY EDITION of FO4 so this complaint comes from a loyal fan, a loyal fan who hopes to have his $87 dollars refunded or even reinstalled into another vault. I'll start from scratch, I love the game, but not until I get a refund because if no refund is offered, I will look into legal matters at this point. But let's not take it there. Be the company that shows class and stays true to your code of honesty and integrity. Please step up and patch this mess and refund back my money because I will give it right back to you guys in another vault (I rolled with the punches with you guys on FO3 but I never lost money here just some time, and you guys were fair and honest with me then). Please be fair and honest now.



Sincerely, a devoted, loyal but frustrated Fallout Fan

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Erika Ellsworth
 
Posts: 3333
Joined: Sat Jan 06, 2007 5:52 am

Post » Sat Feb 13, 2016 1:27 pm

I didn't delete and reinstall, just kept trying to log and in and when I finally get in, my game is wiped off along with the purchases. ??
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phil walsh
 
Posts: 3317
Joined: Wed May 16, 2007 8:46 pm

Post » Sat Feb 13, 2016 12:42 pm

Wow that is new... If this happens to me I'll make sure not to let anyone download this deception of a game... Bethesda do something please...
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Emily Jones
 
Posts: 3425
Joined: Mon Jul 17, 2006 3:33 pm

Post » Sat Feb 13, 2016 1:46 pm

Had the same issue. Spent 4£ on lunch boxes and then the game crashed and wouldn't open. Re installed and my save was gone. Would like a refund.


Playing on a HTC One.

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Lavender Brown
 
Posts: 3448
Joined: Tue Jul 25, 2006 9:37 am

Post » Sat Feb 13, 2016 5:30 am

I have the same issue and I really want a fix :(
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Channing
 
Posts: 3393
Joined: Thu Nov 30, 2006 4:05 pm

Post » Sat Feb 13, 2016 3:31 pm

Crashes on loading my vault since yesterday afternoon on my Android Lollipop 5.1, Samsung Edge. I have also bought a few lunch boxes to support the developers and get a good start, really was enjoying the experience.



In regards to the crashes and payment with Apple I could report this to them, with Google I am not sure. I hope we all get a developer response on Monday, 17/08/2015 because at the moment people are reporting issues but it like peeing in the wasteland wind :banana: because? there is no response. I don't want to have to make noise and escalate outside of these forums.



Using ES File Explorer File Manager I can see the Vault1.sav is 109.11kb (size) & 112.00kb (in use) so at least there is information still in the save, I hope.... Happy to send to a developer/support team.

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JUDY FIGHTS
 
Posts: 3420
Joined: Fri Jun 23, 2006 4:25 am

Post » Sat Feb 13, 2016 9:15 am

Me too I'm over population 120 and it just died on me and crashes after 10 seconds or more trying to load. Any save does it too.


I put money in it and now can't use it


I'm on android
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Hayley Bristow
 
Posts: 3467
Joined: Tue Oct 31, 2006 12:24 am

Post » Sat Feb 13, 2016 2:31 pm

There's actually already a few threads devoted to this issue, look in the Support subforum.


I'm experiencing the same thing. Happened twice already. Both times the exact same thing happened: phone died will playing due to battery loss, then game crashes on loading screen.

I made a copy of the com.Bethesda folder and tried to replace the newly made data folder after wiping app data in app settings, but that did not help.

Bought fifteen lunchboxes yesterday, they and my vault and all dwellers gone now.


(using android 5.0.2 on HTC one m7)
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Janeth Valenzuela Castelo
 
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