I am not aware of an overall thread dedicated to this, appreicate this ones tags are aimed at Android. Being in the general section with lots of replies I am hoping it encourages a dev response. As per other threads just a comment to say we are looking into it, even better to state that existing save fixes are on the way and refunds/purchase restores are coming. Please note there is a legal obligation of Bethesda to provide the service a lot of us have paid for, I don't want to go down that route just yet though, but I can and I will even as a much loyal fan past and present (FO4 PIP Boy Edition).

It's been 24 hours that this problem held back a lot of people that were waiting for a long time for this game to be playable on the Android platform. Some of them wasted money on the game and lost everything. Otherwise people just loved the Fallout franchise and expent hours playing this game. We're still waiting for a solution Beths, please don't let us down. As a fan of most of your franchises I believe you will find a way to fix it soon.

The most annoying part is that no one from Bethesda is saying anything, not even the admin on here. Like can't you guys at least tell us the protocol for refunds? Are we going to get them? Will we get credit for the next vault? Something?

I was getting frequent CTD on my Xperia M (fully up to date) but never lost any progress on it.


Til today.


Now it wont load past the "please stand by" screen.

My phones files reveal that the size of my save file is now 0kb.

So thats unrecoverable.


Ive added up my transactions to just over ￡30. Completely wasted.


Lets not be too surprised, ey?

Fallout 3 was buggy.

Fallout: new vegas was almost unplayable once your save file got to a certain point.

Skyrim wasnt without its issues.


So I guess it stands to reason that fallout shelter would also be unstable and prone to catastrophic save file issues.


Am I alright to buy fallout 4 in November or will that be broken too??

I have been having this problem for at least 2 weeks now on my Ipad Air. I can no longer load the app as it crashes even before it gets to the main menu. I have a vault with just over 100 dwellers and don't wish to delete and start again. What is interesting here is that the app crashes BEFORE I get into my vault and I know for a fact that when I closed the app I was on the main menu. So I'm not sure how the idea of a fail auto save fits into that.

Ipad Air. up to date iOS. 60Gb spare memory.

I spent 60 bucks and can't play. So all my now dead explorers will need reviving.

Another issue is I have 20 boxes on save 2 moved to save 3 and I got a form mail 5 times but surely someone can credit boxes???


Yet I now can do anything.....


And if the vaults are independent why are all three crashing?

If one save corrupts it should never mess the other two.


Kicking myself for spending the cost of f4 on a free game that works then freezes for no reason

I'm playing on iphone 5s. My oldest vault, longtime at capacity, started crashing shortly after load a few hours before the update. I kept playing my other vault, up from about 120 dwellers to 120, and now that won't stay up long enough to save either. Tried clearing some memory on my phone, but it hasn't helped. Is that it, it's all over?? I guess I should thank Bethesda for giving me my life back...

The problem on this topic is about the game not even starting. After the first load screen the game crashes and all you can see is your phone main apps page. And it is happening mostly on Android phones for all I know. For the IPhone users, I guess the problem is what you're saying. The "Save file" doesn't work or is corrupt. It seems this new update crashes the saves for IOS users, and the new Android game seems like it wasn't ready for release yet. I'll start another topic about other issues I found in the game before mine stopped working. These issues were related to raiders attacking people from room A on room B. And dwellers getting stuck in the elevator...

I opened a topic about that yesterday and the Gstaff said that they are looking for a solution. I don't think the solution will come today since it's Sunday. But I really hope they fix it. If you want to check the Gstaff answer go to "Fallout Shelter won't start anymore" topic. A lot of people complaining there. You're not alone people... We are all on the same boat... -.-

I didn't really have any other issues before it just started crashing other than not being able to drag pregnant dwellers ever so often. I didn't care about that. I'm more pissed about my vault being deleted after I made some purchases. ??

If I have to start over I'll expect all my boxes credited and then some for the hours lost

Y'all made millions spend it on support too

Well to be fair it is a fallout game I half expected this, I can wait to keep playing I wont die. All we can do is wait for a fix at least we know Bethesda isn't the kind of company who screws its fans over.

Side note: I am 100% sure it has something to do with the wasteland and dwellers finding a 10mm pistol, other people have reported the same. I finally got into the game for about 20 seconds and saw my dweller that was returning has one in his inventory.

HTC ONE M8. Same issue. Game starts to load when I open it and then crashes. This svcks because I spent $25 on the game so far. I can live with losing my vault because I had to reinstall the game. But losing my purchases is [censored]...

Same problem with my Nexus 4. But the game keeps sending notifications of what happens in my vault.

I contacted support and they sent me the following email:

I spent a certain amount of money in this game... Sad.

I have been able to play my fallout shelter fine since i got it, there was a slight crashing problem but the new update fixed that. But since I updated to IOS 8.4.1 i haven't been able to get past the initial loading screen with the spinning radioactive symbol.

Forbes

Also having this issue as of today.

Moto X 2014 (2nd Gen) on Verizon, running Motorola's stock Android 5.1

Was playing when phone ran out of battery. Upon restarting the phone, I can launch the app, see the "Fallout Shelter" and "Bethesda Game Studios" screens, and after a couple seconds at the "Please Stand By" screen the app crashes with no error popup, back to the phone home screen. Audio works fine for those screens. The tip on the "Please Stand By" screen does change between launches. Restarting the phone did not resolve the issue. Force stopping the app did not resolve the issue. I have not experienced any other major bugs with the game on this phone. Crossing fingers for a patch so I don't have to start from scratch.

Same issue, using Moto G first generation.

I've spent some money into the game, and I really want my save back, or a refund!

I have an LG G2 (with at&t) and earlier today, my phone died while I was in the middle of playing the game. Each time I try to open the game, it loads the first 3 slides then it crashes. I've restarted my phone 3 times, I've cleared the cache and whatnot on my video, cleared the memory, etc and it still crashes. I have purchased actual items in this game as well and I would really hate to lose all of my time, items, and especially the money I have put into my game.... If anyone knows a way around this, I am all ears because I've been playing this game heavily for DAYS and I really hate to lose this...

Same issue as above. Crashes at load splash screen as of two days ago. Don't want to uninstall, but I do have three in-game purchases I made and have made a lot of progress


Any updates/fixes coming down the pipe?


HTC One M7 / Android 6.23.651.6

Still no word from the Devs?

Same issue here. I'm using a Moto G 2nd Generation.

I understand that they use a autosave but In mobile phones please at least work with 2 rotating files to autosave.

For me I received a call while playing when call ended and returned to game the game restarted and breaks always at launch.

At least I didn't expended yet any money on it. And now I'm sure I'm not going to expend any money on a game that keeps crashing at startup.

I have the same issue here. Very frustrating...

Moto G

Oh it made it to Forbes as per above and they have asked for a Bethesda comment as well, abliet was a Sunday touch wood we will get a reponse today either here or via Forbes.

Mastergeeb, I feel your pain. I however was able to contact apple support via the chat option and they gave me a refund, not once but twice because of the issue. So if you need to reinstall it you can buy the same amount of things. I did this but I used the time glitch to catch up to where I was before.