For those of you who have read my previous thread Here-> http://www.gamesas.com/forums/viewtopic.php?t=16431

I finally received an email from EA... after THREE days (I was promised 12-24hrs)

And what does it say?

"Send me your DXDIAG log"

ARE YOU **** KIDDING ME??

For those who can't be bothered to click on the link, my problem is that whenever I try to login it tells me I have incorrect login details.

And what in their retarded minds do they think will fix it? MY DXDIAG log?

I am now convinced that EA does not have one. And I mean NOT EVEN ONE, representative knowledgeable in computing.

Technical support specialist my **** ass.

DXDIAG logs tell you a hell of a LOT more than display information...

WTF can his dxdiag report do to help with this log-in issue.

That's ridiculous. This is EA support in action BTW:

Yeah, well I'm not going to bother with EA support on the flickering issue, they'll just give me BS off their checklists till I'm enraged even more.

I remember when I had issues with BFBC2 crashing when using 3-screen surround resolutions, EA support's fix was to stop trying to run the game in that resolution, even though it's officially supported.

Thankfully a DICE dev sent me a Beta client that fixed the issue till the patch could deploy.

DXDIAG also tells you all connected devices, system specs and many other variables that CAN diagnose connectivity issues.

I had same problem when i first started game, Are you using the same login as here on gamesas ? For me it was incorrect UN and PW, Hope that helps ! Are playing game on pc? On login screen below where login info is, Their is a place for your key code , next to it the word modify , did you go into that and put in your key ? if not once you do figure out you right un and pw you will have to enter it every login... good luck

I had same problem when i first started game, Are you using the same login as here on gamesas ? For me it was incorrect UN and PW, Hope that helps ! Are playing game on pc? On login screen below where login info is, Their is a place for your key code , next to it the word modify , did you go into that and put in your key ? if not once you do figure out you right un and pw you will have to enter it every login... good luck


1) If he asked for my DXDIAG Of course I am playing ON PC.

2) I have four different accounts, and I even made a gamespy account to try and get in. Nothing works.

3) My serial has nothing to do with this... it's telling me my login is wrong.

DXDIAG also tells you all connected devices, system specs and many other variables that CAN diagnose connectivity issues.

it's not a connectivity issue... there is a hundred page thread on this on the main page.

I've found that contacting pretty much any big game company's support always leads to the same standard set of questions. For anyone with basic understanding of computers, it feels like total crap.

While more than most people think can be found from a DXDIAG, I agree, it seems like it's a pretty useless tool when it comes to login issues, especially when it's surrounding a game with so many bugs at the moment.

All I can say is roll on 1.2.

For those of you who have read my previous thread Here-> http://www.gamesas.com/forums/viewtopic.php?t=16431

I finally received an email from EA... after THREE days (I was promised 12-24hrs)

And what does it say?

"Send me your DXDIAG log"

ARE YOU **** KIDDING ME??

For those who can't be bothered to click on the link, my problem is that whenever I try to login it tells me I have incorrect login details.

And what in their retarded minds do they think will fix it? MY DXDIAG log?

I am now convinced that EA does not have one. And I mean NOT EVEN ONE, representative knowledgeable in computing.

Technical support specialist my **** ass.


You shouldn't make fun of other peoples lack of technical skills when you can't even figure out how to login to Crysis 2.

DXDIAG also tells you all connected devices, system specs and many other variables that CAN diagnose connectivity issues.

it's not a connectivity issue... there is a hundred page thread on this on the main page.
They still need to eliminate any client side issues. It isn't always a server fault/

Nitpicking of the highest order in this thread...

For those of you who have read my previous thread Here-> http://www.gamesas.com/forums/viewtopic.php?t=16431

I finally received an email from EA... after THREE days (I was promised 12-24hrs)

And what does it say?

"Send me your DXDIAG log"

ARE YOU **** KIDDING ME??

For those who can't be bothered to click on the link, my problem is that whenever I try to login it tells me I have incorrect login details.

And what in their retarded minds do they think will fix it? MY DXDIAG log?

I am now convinced that EA does not have one. And I mean NOT EVEN ONE, representative knowledgeable in computing.

Technical support specialist my **** ass.


You shouldn't make fun of other peoples lack of technical skills when you can't even figure out how to login to Crysis 2.

If the server rejects my credentials, on multiple created accounts, then you are essentially blaming me for lack of hacking skills?

Why don't you stfu and go troll another thread, before you embarrass yourself with your ill-thought out reply.

If the server rejects my credentials, on multiple created accounts, then you are essentially blaming me for lack of hacking skills?

Why don't you stfu and go troll another thread, before you embarrass yourself with your ill-thought out reply.


I and many other people can login just fine. Must be a problem on your end. U mad bro?

If the server rejects my credentials, on multiple created accounts, then you are essentially blaming me for lack of hacking skills?

Why don't you stfu and go troll another thread, before you embarrass yourself with your ill-thought out reply.


I and many other people can login just fine. Must be a problem on your end. U mad bro?

Because it's a server side issue with a chunk of login name/passwords. Which is why SOME people, have had success by creating multiple accounts until one worked.

Mad? No. I am just appalled by your stupidity. The mentality of "Lots of can log in, so there's no problem at hand!"

I'm telling you your username and password is wrong ....Your doing the same thing i did setting up new accounts hoping that you can get in, And all your doing by doing that is making a cluster F*** . Its going to be the very fisrt one you used when you set up account. Figure out the right username and password and you'll be playing in no time And all i was saying about serial is it has to be placed in manually on login screen next to the word modify, If you dont do that you have to enter it every login. But yes you have to get logged in first.

Because it's a server side issue with a chunk of login name/passwords. Which is why SOME people, have had success by creating multiple accounts until one worked.

Mad? No. I am just appalled by your stupidity. The mentality of "Lots of can log in, so there's no problem at hand!"


How do you know for a fact it's a server side issue with certain "chunks" of logins? And if that in fact is the problem, why would you email customer support thinking they could help you. Clearly they would need to patch the server software, which EA support can't do. You're clearly either dumb or a troll or both.

OMFG this story is EPIC
pirate content using is a habbit in russia
i feel myself a jerk bying games
wtf being an asshole is much easier than to be honest
dark side i feel is strong

Wow, the replies in this topic are astonishing.

"lulz I tells you your username and password are wrong so u can't log in"

What the hell kind of post is that? For someone who has tried to log in so many times of course he would get it right. He could log on to gamesas.com with those accounts just fine but could not log on while in-game.

"I can log in, Johnny can log in, and James can log in. Their servers are fine! There is no problem! It's your computer's fault herp derrp"

That's another dumb response. Have you been blind this whole time to the amount of people having difficulties logging in? Their computers can connect fine on all their other games except for this one. It's not the client side's connectivity issue, it's server side.

most giant company never do their customer support in house
they just get outsourced to some 3rd party company where you have someone working for minimum wage armed with nothing but basic answers.
their main function is to act as buffer between end users and the main company ( in this case Crytek/EA )

so basically they are stalling so they can either fix it, or till you just give up.

the one thing Crytek/EA is banking on is by the time Crysis 3 or the next product from Crytek/EA is released
no one is going to remember, and the cycle will start anew.

and lets face it, gamers as a consumer group have really short term memory when it comes to this stuff.

EA has one of the worst Customer service ever... One time this guy told me 20 times the same answer (that crysis 1 didn't supported 64 bits) I prove him wrong 20 times with the Game 64 folder, and he gave me the 21 response with the same BS...

EA customer service is a charade, mates.

Wow, the replies in this topic are astonishing.

"lulz I tells you your username and password are wrong so u can't log in"

What the hell kind of post is that? For someone who has tried to log in so many times of course he would get it right. He could log on to gamesas.com with those accounts just fine but could not log on while in-game.

"I can log in, Johnny can log in, and James can log in. Their servers are fine! There is no problem! It's your computer's fault herp derrp"

That's another dumb response. Have you been blind this whole time to the amount of people having difficulties logging in? Their computers can connect fine on all their other games except for this one. It's not the client side's connectivity issue, it's server side.


Wow. I can't thank you enough for posting this. I was about to jump off a ledge before I read this At least SOMEONE gets this whole situation. Thank god for that. At least SOMEONE understands what I am trying to get across.

most giant company never do their customer support in house
they just get outsourced to some 3rd party company where you have someone working for minimum wage armed with nothing but basic answers.
their main function is to act as buffer between end users and the main company ( in this case Crytek/EA )

so basically they are stalling so they can either fix it, or till you just give up.

the one thing Crytek/EA is banking on is by the time Crysis 3 or the next product from Crytek/EA is released
no one is going to remember, and the cycle will start anew.

and lets face it, gamers as a consumer group have really short term memory when it comes to this stuff.


I think you're correct. Because let's face it. When I sent them my DXDIAG log. It's another three days, and then when I finally get a response, they are going to send me on some other **** errand. The fact is, all I want for them is to validate my username/pw in game. That's all. To take my username and password, and "activate" it or something like that.

The guy before you wrote "wtf do I expect them to do?" Well, just that. GENERALLY speaking, when ones username and password does not work, an admin can fix that issue no problem. That's ALL I want them to do. I do not want them looking at my drivers, or other components so they can find some excuse as to why the server is telling me my login details are correct(**edit** I meant "incorrect"). For one thing, if it was a video card error I wouldn't make it in the game in the first place.

Wow, the replies in this topic are astonishing.

"lulz I tells you your username and password are wrong so u can't log in"

What the hell kind of post is that? For someone who has tried to log in so many times of course he would get it right. He could log on to gamesas.com with those accounts just fine but could not log on while in-game.

"I can log in, Johnny can log in, and James can log in. Their servers are fine! There is no problem! It's your computer's fault herp derrp"

That's another dumb response. Have you been blind this whole time to the amount of people having difficulties logging in? Their computers can connect fine on all their other games except for this one. It's not the client side's connectivity issue, it's server side.


Wow. I can't thank you enough for posting this. I was about to jump off a ledge before I read this At least SOMEONE gets this whole situation. Thank god for that. At least SOMEONE understands what I am trying to get across.

Don't mind the boot-licking assholes, dude. There is obviously an issue here that has nothing to do with the contents of a dxdiag run. I was able to login after 2-days because, well..., I have no IDEA what happened! It just worked.

EA outsources most (if not all, it's been a couple of years since I worked in the industry) of it's technical support.
And, while I realize it's difficult, don't blame the tech reps. It's not their faults. They simply aren't given the information. I was nearly fired once for requesting information above my level that was deemed unnecessary for resolving the issues I was running into. This was before they moved over to a cheaper outsource that wasn't in the US.

No outsource cares about customer service, in my experience. Only answering tickets/responding to emails/calls. Even bad responses are still responses when the numbers are tallied. No one checks the details.

EA outsources most (if not all, it's been a couple of years since I worked in the industry) of it's technical support.
And, while I realize it's difficult, don't blame the tech reps. It's not their faults. They simply aren't given the information. I was nearly fired once for requesting information above my level that was deemed unnecessary for resolving the issues I was running into. This was before they moved over to a cheaper outsource that wasn't in the US.

No outsource cares about customer service, in my experience. Only answering tickets/responding to emails/calls. Even bad responses are still responses when the numbers are tallied. No one checks the details.


But I feel like the person who responded did not even read the contents of the report of the issue in the first place. it's almost like he completely ignored what my problem is, and didn't read what I wrote. Otherwise, even a BAD tech. wouldn't start with DXDIAG.