Umm.. Sorry to break this to you, but Germany did in fact have Pipboy Editions of Fallout 4. The fact that they ordered from another country does not in any way mean retailers in their own country did not provide a copy.

They went through UK channels most likely because 1.) It was cheaper for them or 2.) It was sold out in their own country.

Edit: The original post of this thread is way off of the mark anyways as I've stated.

First of all, not all orders were cancelled, only foreign orders. Those that are residents of the UK didn't have their orders cancelled.

Secondly, the OP is blatantly calling this a matter of bad business practices and discrimination, when in fact, had he/she bothered reading the websites terms of services, they would have seen this is completely false. Customers outside of the UK could have read the business policies which they agreed to with their orders, but they didn't. This isn't Bethesda's or GAME's fault.

Game may even be legally bound to only sell them in the UK, since they were the one and only stockist for the UK market.

This guy gets it.

Or 3.) It is not yet available for pre-order in their own country.

From Bethblog 2 days ago:"We are still working out details on final inventory for European territories and expect to have information early next week. As we receive new information, we'll update in real-time on our Twitter account, @bethblog."

Just sayin' Germany did have sales of Pipboy Editions which you can confirm yourself. For example: Amazon in Germany has mentioned they are out of stock and are unsure whether or when the item would be restocked.

Just because someone purchased their item from a retailer in another country does not mean the item wasn't available.

In any case, spreading falsities about a business doesn't seem like the proper course of action when someone's order is cancelled

I would agree with you if this were the only thing going wrong. The thing is:

1.) We all got our confirmation email about the completed preorder, the monetary transactions were completed.

2.) Then, out of the blue, they just cancelled all non-UK preorders without even dropping their customers an info email about it! Most of us just found out while randomly checking out our accounts on the site.

3.) This would have STILL been completely okay and a 100% understandable, IF the company had stopped there! But instead they also cancelled all orders from non-UK-persons who HAD A UK SHIPPING ADDRESS!!!

THIS, and ONLY THIS is the reason why it is considered discrimination by many customers!! (Is it my fault I'm German? I'm really really sorry!)

This was the ONE collector's item I really wanted. It was a MUST for me at first sight.

I saw the E3 video, thought "yeah, I'm gonna get that edition!!", then it appeared on the German Amazon and was already sold out after SIX MINUTES!! I'm like "but I WANT this!! Please take my 130 € already!!" ?nnnnope!

I won't pay a f%&$ing CENT for the stupid DVD case which contains NOTHING except for a frickin' disc (which is even redundant considering it's a Steam game)!

If they don't ALLOW me to give them 130 Euros for that Pip-Boy Edition, then they get nothing!

(Which is a bloody shame considering I own each of the predecessors in the best editions possible. Fallout 1 even three times; one of them still sealed.)

I'm really sick of this stuff right now. Don't even want to READ the name Fallout anymore at the moment. I'm done with it. Nobody seems to care apart from a handful of us who were treated this way - and now there's even backlash from people being angry about us complaining! It's no use. This was the ONE collector's item I really wanted. Now I won't get one. I'm through with it. Just deleted Fallout 3 and New Vegas, too, as I just don't want to see any Fallout anytime soon.

^ I know you're upset, SonataFanatics, and I'm sorry this happened; however blaming the actual games isn't really the best course of action, m'thinks. Bethesda isn't even at fault, it's Games.UK's fault that this happened. Trust me, if that had happened to me, I'd be super pissed myself. I'd still buy Fallout 4 though.

Well, GAME.UK does have a reputation for poor business practices and shoddy customer service. What I'm wondering in this situation is has GAME had no problems before with purchases from Europe whether they had a UK shipping address or not? If they had no problems, that would set the reasonable expectation that this would be the same thing. Equally, if they had a notice come up at the point of purchase or sent an email notifying that only the orders from the UK to the UK would be honored, then people could've tried shopping elsewhere accordingly.

You tried to game the system and posted publicly that you were doing so, on what appears to be the retailers facebook group. There are likely custom laws being violated by doing so. This is not prejudice, discrimination or treating a customer unfairly. This is preventing illegal activity, for which the retailer could likely be brought up on charges for since they were aware of the plot if they allowed it to happen. You have absolutely zero grounds to call out this retailer for being unfair, at least in this specific situation.

You got dealt a [censored] hand, live with it. I'm sorry you got messed around but if you don't live in the UK you can't expect a UK store to ship all over the place to cater for everyone. The stock in the UK is intended for the UK, not for anyone else. I agree they shouldn't have done what they did and told you it was all dandy and then let you down, but I'm almost 100% sure it says somewhere in their terms and conditions, or elsewhere on the site while ordering, they don't ship worldwide.

We didn't try to "game the system"!! We were publicly discussing what we could do about it! We asked the administrators of the group personally about our options!

AGAIN: They even cancelled the orders of non-UK people who HAD A UK SHIPPING ADDRESS!! Nobody expected them to "ship all over the place to cater for everyone"!

You don't seem to understand that having a UK shipping address with the known intent that the item will then be shipped out of country violates customs laws. That is gaming the system. Just because some site admin said it was ok, doesn't void the terms and conditions of the retailer.

Edit - it's actually probably trade agreements/laws rather than customs. Point still stands.

AGAIN. If they know you are effectively lying to them and they know you are going to be getting the item shipped out of the UK they WON'T SEND THE DAMN GAME. It's against their laws to do that.

I imagine what's happened is, they had limited stock, when they looked over the pre-orders they had, the number of pre-orders outweighed stock (Possibly due to a shortage what they were expecting).

They then gave priority to UK customers (Those with UK shipping and billing addresses and whose payment wasn't via a non-UK bank etc)

By cancelling the overseas orders, they at least give those people a chance to try a pre-order elsewhere. Would you prefer they kept you on pre-order until it was far too late to get one?

Seriously, the way some people are reacting, it's as if they've already given you it, then come to your house to take it back. And having a strop and deleting games because you'#re angry over not getting something? Guess what, a lot of people also won't be getting the Pipboy edition, whether due to lack of availability, lack of funds or just not having a compatible phone to make it worth it.

Thank you for clearing that up, actually. This is the first time I'm hearing about this.

edit: Wait a second... it actually should all be fine, no matter what address we use, as long as it is in the EU! Free trade was kind of the point of the EU. No laws or customs are broken, are they? I mean... they have NO problems shipping other items. So that is quite selective here...

It's not a great situation for you, I understand that. But it seems like the retailer is just protecting itself here. I live in the US and if my company ships overseas there are miles of paperwork to fill out to make sure everything is legitimate. If we knowingly shipped within the USA and the intent of the buyer was to ship out of the country, we'd be in a world of hurt.

I'm not sure how that all works in the EU. Certainly less restrictions than here in the USA, but I would imagine there are still certain restrictions. It may also be a retailer policy. I'm sure if you dig through all the policies of both the UK and your country, and the retailers policy, there is likely something that forbids the practice. There very well maybe a video game specific clause somewhere.

Then why don't GAME.co.uk have a problem shipping other stuff in other EU countries...?

There seem to be NO such provisions, or else other retailers like Amazon.co.uk or 365games.co.uk etc. couldn't ship to us either! Yes, there COULD be restrictions implemented by the shop itself, but they can't do that after the fact.

they only canceled out side uk as cost to much to post

Then why did they also cancel preorders with UK shipping addresses?

that might be because there was a problem with site they did e mail people to reorder other wise iv not had any info on uk addresses deing canceled they had my deposit

pipboy update http://www.bethblog.com/

Got me there. Could be trying to save face with UK customers over such a sought after item by making more available to customers within the country they operate in. Amazon is international. If 365 games is, and GAME is not, perhaps a provision that differentiates UK companies from international companies?

The problem here gentlemen and this is pointless since Bethesda already did the like Pilates, is that we had a single order to an UK address, which we spoke to customer support and they said it was fine, while there is UK members BLANDLY saying they bought 2 and 3 to sell in the facebook page of GAME.CO.UK and are still there while we Europeans got booted out, received no notification or a apologies while the only thing we wanted was to support the game and the product, let me say this and be perfectly clear, at this time it is THE ONLY RESELLER that had it in Europe, and they had no such qualms selling to Europe but on this product. This alone smells of shady business practices and somewhat discriminate behavior which i would hope Bethesda would separate itself from, but its business as usual, who cares of seven loyal customers get trampled right?

bathesda have aid they are sorting out Europe supplies next week also here in the uk game are using royal mail they have strict rules on post now its not just the weight it also the size and shape of it that decides the price also they wont take anything with batteries the rules are crazy all that have an effect on the price of postage