Help! I signed on and my entire account is restarted?

Post » Sat Jul 23, 2011 6:42 am

HEY! What happened? I just logged on, and my guy is level 1, everything locked, says i'm at 6% complete in operative status?

I was level 50, most everything unlocked and most perks at level 3 or near it. I was having a problem with Retriever perk RESETTING to 0 every time I'd close the game and load it later to find it reset.

Now I log on and Everything is reset. First thought, "Did my suit reboot?"
second thought "wtf?"

figured i'd post here before i do anything else.

I notice my GENERAL and Mystery dogtags show the same thing on both pages (they both show the general tags), and it says I have 1 dog tag unlock (all my mystery and general were unlocked)

The game is showing me Its still got me normal, but: Image

Here it is also: Image

also: http://c2stats.com/pc/p_EdgarHighman

Whats happen? Can someone fix, cause I don't wanna play and overwrite my current progress... (level 50, unlocks, etc!!!!!!!!!!!!)

edit: ALSO on the forum, i'm signed in now, but after I had to restart mozilla. I WAS signed in, and the forum said i wasn't and needed to? So I clicked SIGN IN at top right of page, and it then said "You need to click sign in at the top right of the page" sigh...

Edit: I also just read of someone with the same problem, he went from 35 to 1. My account name is... my forum name! :)
User avatar
abi
 
Posts: 3405
Joined: Sat Nov 11, 2006 7:17 am

Post » Sat Jul 23, 2011 5:00 pm

forum did it again... lame lame lame.

I think if you are logged into gamesas.com and then view another tab of gamesas.com from an external link (like google search) it gives you the not logged in error (when you are) so it doesn't let you log in...

THIS GUY HAD IT HAPPEN TOO: http://www.gamesas.com/forums/viewtopic.php?f=40&t=15188&view=next
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daniel royle
 
Posts: 3439
Joined: Thu May 17, 2007 8:44 am

Post » Sat Jul 23, 2011 5:33 am

forum has been doing it for ages. click on home and log out and then log in again and it will work.

dont say that glitch is back again in game as it was doing this on release day but i thought it was sorted within the first month.

i would send your details to support with what youve posted above and they might be able to reinstate your level 50.
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Ricky Meehan
 
Posts: 3364
Joined: Wed Jun 27, 2007 5:42 pm

Post » Sat Jul 23, 2011 9:04 am

I just logged back onto the account and it said level 50... but I do not even want to play because it would be too dissapointing if its FUBAR!
yup, half my stuff is LOCKED up, MOST of my stats are reset or extremely lowered if anything is there.

its all broke! what happen

what is support? I messaged CRY-TOM and CRY-ADAM with this thread, I'm more concerned about the weapon attachment unlocks and the module levels. Stats are good too, all the tags etc. but... why this happen?
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Stephanie Nieves
 
Posts: 3407
Joined: Mon Apr 02, 2007 10:52 pm

Post » Sat Jul 23, 2011 9:27 pm

mines just rebooted by its self, i didnt want to do it yet till all this crap was sorted. :(
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Skrapp Stephens
 
Posts: 3350
Joined: Mon Aug 06, 2007 5:04 am

Post » Sat Jul 23, 2011 10:14 am

i'm talking to EA support on chat, maybe phone next. they don't seem to have Anything to do with the game, or support!

Kate: Hi, my name is Kate. How may I help you?
2260120963: hi
2260120963: I signed into gamesas account for crysis 2 this morning, and everything was reset or gone
Kate: I’m sorry; I didn’t quite understand your last message. Please elaborate?
2260120963: I play Crysis 2 online
2260120963: multiplayer, my rank, equiptment, and module levels were all reset or lost?
Kate: Oh ! I would appreciate if you specify the issue in detail.
2260120963: ok
2260120963: This morning I started Crysis 2 game.
2260120963: I logged into my account and it joined multiplayer
2260120963: my level 50 was gone, it said level 1 instead.
Kate: if you are facing any issue regarding STATS then I would like to inform you that it is a know issue
2260120963: all my weapons that I had unlocked, and their attachments, my unlocked modules and they're leveled-up upgrades were gone, and all other stuff gained through gameplay was either set to 0
2260120963: all my dog tags were gone.
2260120963: I'm most concerned about the modules and weapon attachments, which took a long time to get
Kate: I apologize for the trouble that you are facing this time. This is a known issue and our engineers are already aware of this. They are working to resolve this as soon as possible. I would advise you to please wait for some time and then try again.
Kate: I can totally understand your situation that how you are feeling
2260120963: i read on gamesas.com that some one had this issue and they gave him his stuff back
Kate: but I hope you will also understand our situation & limitations
2260120963: so how do I get my stuff back?
2260120963: and what made it go away?
2260120963: and how do I prevent it from happening again?
Kate: please visit the game forums for it
Kate: you may get the best option for it
2260120963: i thought technical support was here?
2260120963: I posted on gamesas.com
Kate: also I would suggest you that please have patience and try it after some hours (12 to 24 hours )
2260120963: who deals with the game? EA or someone else? i could try that
Kate: may I know your region , please
2260120963: usa
Kate: if you wish I can provide you our phone support no
Kate: you can try ones our phone support
Kate: is this okay for you ?
2260120963: whats phone support? i guess
Kate: they provide the support through phone as we are here in chat support
2260120963: ok
Kate: so do you want their contact no ?
2260120963: yes.
Kate: If you want to contact us by calling then you can call 650-628-1001, this service is available between 8AM PST till 5PM PST
2260120963: what time EST?
Kate: I am sorry
Kate: I didn't get your last query !
2260120963: what time eastern standard time -5 GMT
2260120963: hello?
Kate: yes I am here
Kate: you can call to them tomorrow
Kate: if you wish
2260120963: does this happen often?
Kate: yes it happens
Kate: I also would like to inform you that as this is known issue so it may take some more time to resolve our engineers are investing on in
2260120963: EA or Crytek?
2260120963: i thought ea only sells the game
Kate: yes EA is the publisher the game but the also Crytek has development teamsfor that
Kate: but EA also looks in the issue
Kate: as we want that our game should work perfectly without any issu e
2260120963: are they gonna get rid of all the hackers? they need punkbuster
Kate: I am sorry as I am here as level 1 so we are not aware of these kind of information as you can also understand that these kind of decisions
Kate: have been taken on the higher authorities
Kate: okay !
Kate: Is there anything else that I may assist you with today?
2260120963: no, i just want my stuff back
Kate: Thank you for contacting to me at Electronic Arts.
Have a nice day !
Bye ! "smile"
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Taylrea Teodor
 
Posts: 3378
Joined: Sat Nov 18, 2006 12:20 am

Post » Sat Jul 23, 2011 9:02 am

I had the samething happen to me when I installed the latest update. All my play setting and saved SP games were all reset. My level 50 did not reset nor any of my modules.
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Anthony Santillan
 
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Joined: Sun Jul 01, 2007 6:42 am


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