» Thu Jun 02, 2011 3:55 pm
Reply of Electronic Arts Customer Support:
I have through your issue and clearly understand that you are facing the issue of rank and stats. As you stated that two days your level was 42 but now it reduced to level -1 but I would like to inform to inform you that unfortunately, support staff can not alter or modify stats, ranks, kits and badges for the game. The collection of this data is very complex, and as you can imagine with the popularity of game an immense undertaking. There is simply no possible way we can adjust every players score, though we would love to but in order to assist you regarding the issue I provide you a link you just go through the link and try to fix the issue.
http://www.gamesas.com/forums/viewtopic.php?f=40&t=12386
If you have any further questions or concerns please reply to this email or visit our extensive knowledge base online at http://support.ea.com.
Sincerely,
Stephen
EA Customer Support
My reply:
Thank you for your answer, so I have to start all over again? I do not
seems a normal thing, amazing!!