im not sure but i pre-ordered c3 and never got c1. kinda really pissed about it. anyway. the skin is only good for 24 hr anyway, 5 lv of xp whoop-t-doo, i would worry about it. plus if you got it used, 10/1 some1 else used it. and if you didn't i believe most game you have to use the code by a certain day but i don't see a date on that sheet with the code. i do see if you have an issue with to go to http://help.ea.com for tech support. sorry im not more help.