It seems most companies don't seem to understand that the quality of customer service can have a significant impact on the satisfaction of their customers.

So far this has been my results:

Spoke to two Live Chat Agents. Please note I was very polite and typed clearly and properly throughout this entire situation.

Agent #1

I got linked with an agent immediately. 3-4 minutes elapse before they say anything. I state that I have a few questions and we start discussing my first one. About 8 or 9 minutes go by and they vaguely answered the first question using a short sentence that was so neutral they basically told me nothing. I typed back a quick response that was asking for clarification (in such a way that a simple yes or no would have sufficed) but a moment later they hung up on me because I guess they suddenly decided they didn't feel like doing their job. The Live Chat button on the website was disabled for 5-10 minutes so I had to wait around. I felt like I was chatting with someone who had questionable understanding of the English language.

Agent #2

This agent responded swiftly and with proper typing skills and was quite pleasant.

The second agent couldn't answer my questions, fair enough. They said they'd forward my question to someone else who could. However, one of those questions was the same I had got to ask Agent #1. So the fact they both didn't answer it the same raised an eyebrow. Considering the lack of meaningful communication I had with Agent #1 exhibited I decided to completely discount their answer.

E-Mail:

Regarding the issue state above, 6 days later of no response. I finally get an e-mail saying my issue had been "Solved" when I never got a reply of any kind. That isn't solving the issue, that is ignoring it.

I contacted technical support with an issue I was having with Skyrim's Dawnguard expansion awhile back and the e-mail I got back was garbled and corrupted and looked like it had been ran through a shoddy translator, even my initial e-mail, not just the reply from the rep. The answer I received was not one that attempted to help or deal with my issue whatsoever, it was just one to get rid of me.

You guys will save yourself a lot of headaches and bad reputation, and your customers a lot of frustration if you train your service people to have better people skills. It's a sad truth that I approach every bit of communication I have with support people for any company expecting to not be helped in a proper way and to be put in touch with someone who doesn't really care. Despite that all, I always try to be nice because you do sometimes talk with a person who is nice and at least tries. Normally I wouldn't care enough to even make this post, but with your upcoming MMO launch you don't have the luxury of being satisfied with providing only a minimal support.

How many MMOs have arisen, only to be cut down in short order? None of them seem to take it as seriously as they should. A good customer/technical service person can do a lot to affect your customer's opinion of your company. Even if you can't fix the issue, being nice about it and actually trying will leave them feeling like at least you tried and cared, instead of feeling insulted.

Thanks for reading.

It sounds like you're in the wrong forums.

The customer support team for ESO is entirely separate from the customer support team for prior Elder Scrolls games. If you'd like to complain about customer support for the single-player series, you'll want to do that by getting in touch with Bethesda directly (or by filling out a survey). I'd bear in mind that most single-player games don't offer much at all in the way of immediate support, so it doesn't sound like you've been through anything particularly abnormal...