I'm not sure if I want to laugh or cry more. People are stunningly stupid. I don't think this is an example of elitism on our part - this is like finding a lawnmower on your drive, trying to drive it like a car, then screaming and crying and throwing rocks at the lawnmower.
Case in point:
Me: "Welcome to [wireless carrier], how may we help you today?"
Caller: "I want to book a room at the hotel."
Me: "I'm sorry, sir. You've called [wireless carrier], so we can't help you with that."
Caller: "What? Why not? I called the number on the promo letter I received!"
Me: "You've called a cell phone company, not a hotel."
Caller: "Why wont you help me? I just want to book the room, and it says call this number!"
Me: "Sir, we are not a hotel, we have cell phones. I'm sure the hotel can assist you with booking a room if you call the correct number."
Caller: "Why can't you help me? Is it because you are completely booked?"
Me: "Yes, that's why."
Caller: "Ok, I'll call somebody else then." *click*