Yes, as a matter of fact I do expect MOST of the servers to be busy. Take a look at almost any other popular game. The vast majority of the servers in those games ALWAYS have people in them, and most of those games are already old. To add to this, those games always have way more servers in general than Brink. Brink is eight days old and it has no one playing and even less total servers (I don't know the actual numbers but I'm counting on this being true).
Take into account that new games almost always have more people playing them than old games due to that "New game rush" that most games experience. Brink was hyped up just like any other game, but it did not receive the same amount of players. Also, 400 servers with people playing in them? Out of "Thousands" that you claim there are? Even if that's accurate, that's still ridiculously low. That's less than 40% of the servers being full. I also honestly doubt that there are 400 active servers, considering my server browser doesn't even show that much, and with the majority of servers being empty, I wouldn't be surprised to find that all of those "Thousands" of servers aren't consistently active either.
You also need to take into account location, internet quality, and Brink's piss poor net code. PC players usually don't have to worry about net code, but it's a factor nonetheless. Even since day one it has been hard for me to find a server that didn't lag. This is just the curse of living in the West Coast, but I honestly am never able to find more than 20 active servers with less than 100 ping maximum, while everyone else enjoys the luxury of hundreds of servers to play on. It honestly makes me wish that I lived in the East Coast but then I'd have too many real life problems to deal with...
Also, that guy is right. I shouldn't have to scroll to find a good server, not this early on. Brink has problems my friends.
First off... if you thought for a SECOND Brink would pull in the same numbers as Halo of CoD that is your own ignorance. You cannot blame the game and the amount of people playing an objective based game (always niche!) for your lack of understanding the game market.
As far as "claiming 1000s" yes. Sorry you dont see them but you are probably not on a PC. PC and console dont share the same servers. if you are on pc and not seeing them all... maybe your router or ISP has to many locked down ports and its blocking you from seeing some locations. Again... not an issue with the game, more of an issue with you not knowing how things work on a PC multiplayer game. Same goes for the massive lag you say you have. I just checked... nearly half of my servers are all under 100 ping and I can promise many of them are not local so... either learn... or go back to consoles.
West coast tends to have a higher percentige of server farms then east coast to be honest. Your router/isp svcks sorry to tell you. I know Uverse (I work for ATT) DNS routing is horrid through the midwest area and we have major bottlenecks there... but my Timewarner connection does not go through the same HUBs and I have no slow down in the same geographical region. But there again... I did research before I purchased and knew what I was getting.
NOTE: Again... this is PC gaming. I understand why the game might be dying on a console but its just fine on the PC