First, make an actual problem report, with all the normal data included.
And, as long as you are at it, choose from Slowdown, or some other descriptive word. This game is unable to be affected by transmission latency, since it is a single player game, so it will never have lag. When it comes to computers and networks, lag is specifically already being used for its own purpose.
Basic Hardware Specification Chart (Empty so far)
Processor Manufacturer: AMD / Intel
Processor Name / Type: Athlon X2 / Pentium D / C2D / dual core / quad, etc.
Processor Speed: ?.? Ghz
Operating System / Service Pack: WindowsXP with SP #?, Win7, Vista ? (Oh, no!)
System RAM: ? ? GBs (MBs, if less than 1024 ? )
Video (GPU) Manufacturer: ATI / Nvidia (
only those two are supported, PERIOD, so please answer which of them you have)
Video Card Model: (examples) Radeon HD 5670 / Geforce GT 240
Video Card Driver Version: Catalyst ?.? / Nforce ??.??
. . (please use the numbers, not the word "latest")
Video Card onboard RAM: ? ? ? MBs
Sound Card Manufacturer:
Sound Card Model:
(And this is only for the raw hardware & driver variations. Potential software conflicts are far more likely to be game play problems, and developers cannot test for all possible program loads.)
P. S. Please use every day business style paragraph breaks, punctuation, and spelling.