Thanks just saw it!

http://www.gamesas.com/index.php?/topic/1300562-skyrim-what-were-working-on/

Here I have to completely disagree. While you don't want to communicate misinformation by making assumptions about what the problem is or what it might take and how long it might take to fix it, responding in a stickied post with a list of "Issues Reported by Players Currently Under Investigation" is far better than not communicating at all until you have more/better information. We call it "anolysis paralysis" in the IT world. You will almost never have perfect information, and waiting until you do before communicating or making a decision just means the pain goes on even longer.



Here I somewhat agree. If you have a specific problem, then reporting it through the normal support channels is the proper method. However, as can be seen by a quick perusal through the forums, many people are experiencing many of the same bugs. So a more efficient way for Bethesda to communicate is a one-to-many approach through the forums, rather than a one-to-one approach through support tickets.

There is no perfect, one-size-fits-all answer to dealing with problems. There will never be a single, best solution to addressing customer concerns. However, it seems fairly reasonable to me to ask that any company address its customers concerns about the products it creates in an open and honest way. Even if their answer is, "We don't know what's wrong here, but we're looking into it," they've at least acknowledge that we, the people who pay for the products that gives Bethesda a reason to exist and allows them to employ all their developers, testers, designers, and managers, are having problems and they are working to resolve them.

As an earlier poster said, We want to love you, gamesas, but you're making it awfully difficult for us to do so right now. :tes: :brokencomputer:

Regards,

-RMWChaos

I do like it alot with companies give you reasonable straight answers instead of generic words after beating around the bush for a couple of paragraphs... I compare Blizzard and A-Net.

I notice that Blizzard loves to include junk words in their blue posts and tend to beat around the bush alot. And I don't really like most of their answers, they are very generic most of the time.

While A-Net doesn't really beat around the bush, and they say things I'm actually interested in about concerning information about GW2. Partially because we don't get that much, so anything coming from them makes me excited.

Yeah, actually it's pretty standard operating practice for higher-ups. I've worked for several very large companies as well as small companies, I've stocked shelves, run wire, drilled holes, dug holes, installed things, tested stuff and it's pretty much the same thing. "YOU MUST COMMUNICATE!!!"

RIGGGGHHHHTTTT...then you show up at a job site to find some other contractor has been waiting there for you for over two hours. Hrmmm...my boss didn't say anything about this. So much for the communication mantra. Like I said before, you can preach yourself, but you know you are lying when you say you do it. Because you don't. It's easier to tell someone to do something than actually practice it yourself. I deal with it every day where I work and have been working for nearly 12 years. I've had dozens of different bosses in the same company in three different branches in three states. EVERY boss I've had in EVERY meeting I've had has said the same speech, "COMMUNICATE, COMMUNICATE, COMMUNICATE!!" and not one could actually communicate.

Oh and not to mention my brother works in IT in a completely different field and he doesn't communicate either.

Well, except that we speak English, not Latin. It reminds me of the argument that one shouldn't split infinitives because it's not allowed in Latin: it's desirable to avoid split infinitives in English, but not mandatory.