Major BugCrash. Fix? Refund? : Fallout 4

» Sat Feb 13, 2016 10:48 pm

I love the app, I had a very nicely developed vault and recently put some $ into the app for some lunchboxes. Middle of a molerat attack my phone died and now the app wont load anymore. A few seconds into the loading screen and it blacks out. I really don't want to lose my progress. Is there going to be a patch for this ? Do we get our money back ?

» Sat Feb 13, 2016 11:20 am

It's amazing how many people ignore the warnings your phone gives when its getting low on on power....

You're screwed as far as I can tell.... Try and fill out a form on Google somewhere (too lazy to look up one of my 10 posts I already did on this and copy paste the link again)

Your savegame is now probably 0kb, so there you go.... listen to your phone next time

» Sun Feb 14, 2016 12:12 am

Im not that stupid. It wasnt a case of low battery, i was well over 50%. My phone just stopped working abruptly, it didnt die . & on top of that if i go into the memory of my phone it does not say 0 kb

» Sun Feb 14, 2016 1:09 am

That′s odd... make/model of your device?

And have you tried shutting the game down completely?

Going in to another vault?

» Sat Feb 13, 2016 10:53 pm

The same exact thing happend to me! My phone was at 10% while I was walking to the charger when it just shut off on me. My game couldn't load back up afterwards. It keep crashing be for I could even get to the main screen. Now I have no vault. I just want to know whats going to happen to the $60 usd I spent on this game. If I could get a refund, I'll be ecstatic, but I would prefer to have my vault as it was very well developed and I had TONS of rare weapons and outfits.

» Sat Feb 13, 2016 11:04 pm

I have a galaxy s3. Im not sure which version of android its running on but i cant even make it to the enter vault menu. I have tried closing the app completely or restarting my phone and nothing. My main concern is the money i put into the lunchboxes. If they were to carry over to a new vault then id be fine with that

» Sun Feb 14, 2016 12:39 am

Sadly it doesn't carry over. If for some reason you'd like a refund I'd suggest doing the following (from personal experience):

https://support.google.com/googleplay#topic=3364260

On that page, drop down the "refunds and returns" -menu

in there "problems with in-app purchases"

In there, go to troubleshooting first, or if you already tried every trick/option in the book, go to "option 2"; contact support

That link will get you to a form you need to fill out, including your receipt number from the purchase you made.

State clearly what the problem is and as always, stay nice.

I hope this quick "guide" will reduce the time you'll try finding the right channels/links to go through...did for me and helped a lot of people with it :smile:

EDIT

Haven't read your post right.

Try and backup your savegame first:

-You'll need to get into your file system. I'm guessing Samsung has one pre-installed, but if not get a file browser (like ES File Explorer, it's free in the appstore and easy to use)

-Go to: /storage/sdcard/android/data/com.gamesas.falloutshelter/files/

-In that folder, there will be as many .sav files as vaults you created (for instance, if you made 2 vaults, you'll probably have vault1.sav and vault2.sav.

-These 3 files represent your vaults in ascending order, on the vault list (in game) from top to bottom

-Copy and paste where you want to back it up, or share to e.g. email.

Then, when your savegame(s) are safe, reinstall the game, that might do the trick.

HOWEVER if your savegame is 0kb (check by tapping and holding the file >properties) there is no use, and all data is gone.... sadly

» Sat Feb 13, 2016 7:08 pm

I've got the start crash problem today. There was no phone issue, just stopped game and after an hour couldn't start it. I've backuped both vaults i've got (256 and 241 kb) and reinstaled the game. And one save file works just fine, but the main vault seems to be corupted. And that is the vault i care the most

Is there any way to repair or restore corupted save file?

» Sat Feb 13, 2016 11:14 pm

Also getting the same issue..

Game was in the middle of a deathclaw attack when I quit it in the correct way, it has never been an issue before now to exit during an incident event such as this or the raiders/molerats etc.

Now when I load it up the attack continues then the game crashes after the deathclaws are killed which is literally 20 seconds or so as the deathclaws were almost dead.

Seems as though the game crashes when the deathclaw bodies would dissappear at the end of the incident.

I've just bought another 5 mr Handys totalling 10 now. And 40 lunchboxes in the sale 2 days previously.

I've seen elsewhere that others have the same issue including 40 lunchboxes from the sale.

» Sat Feb 13, 2016 3:56 pm

i had the crash and my battery was full, it's just that on my phone the game keep crashing all the time, but now i can't connect again ................

» Sun Feb 14, 2016 1:29 am

My cr happened at over 30% and it was plugged in. Switched between this app and another when I came back it stopped loading.