Missing Bethesda games from the new regional Steam stores

Post » Thu Dec 03, 2015 3:43 pm

I don't know if this is the right forum, but I couldn't find a completely general Bethesda discussion one.

I was wondering if any of the mods over here could clarify the issue regarding the lack of regional pricing on the new steam regional stores for its titles from the Elder Scrolls, DOOM, Wolfenstein, Dishonored and Fallout series. Currently all Bethesda titles, with exception of Fallout 4, aren't available for purchase in South Africa, India, Hong Kong, UAE, Saudi Arabia, Chile and Columbia. You can see what I'm referring to by going to steamdb, and typing in Skyrim as an example. There are no prices listed for these new regions. (I would link, but it won't let me, probably because I'm a new user.)

All of these regions have recently received updates that have enabled local pricing on Steam, instead of previously where they were using US Dollars. This has been great for a lot of regions, as games on Steam were overpriced due to the use of the dollar, and makes them line up with current retail pricing. Unfortunately, it also means that some titles have been removed from sale because the publisher hasn't set local regional pricing. A statement from Valve said that they would return shortly, however as it's been nearly 3 weeks, this doesn't seem likely any more.

With the sale going on, a lot of customers would like to buy DLC for titles they already own, but unfortunately they can't do this as these titles aren't available in the specific regions. Personally, I am from South Africa, and not being able to purchase these games for no apparent reason kind of svcks. The Legendary Edition of Skyrim is 75% off, and I can't buy it. :( Bethesda games already have a presence at retail stores, which means that our ratings and publications board have already rated all these games. I don't understand why they haven't been priced in local currency. All the other magor publishers have done so, like WB and Ubisoft. EA has had local pricing on Origin for three years now as well. Just let me buy your games, Bethesda. :P

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phillip crookes
 
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Post » Thu Dec 03, 2015 4:05 am

I would contact http://www.gamesas.com/user/365941-gstaff/ He is Bethesda's community administrator and is the person most likely to be able to shed some light on your issue. Good luck!

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Haley Merkley
 
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Post » Thu Dec 03, 2015 5:32 pm

Thanks, I sent him a PM! :)

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Marine x
 
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Post » Thu Dec 03, 2015 2:50 pm

I believe Gstaff is on vacation this week, so send http://www.gamesas.com/user/828838-jfinst/ a message too. Although, since it's a holiday here in the US, you may not hear anything until tomorrow.

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rolanda h
 
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Post » Thu Dec 03, 2015 6:39 pm

Apparently I don't have permission to send him a message. :(

Which is wierd because I PM'd GStaff ealier, although now I'm also being told that I don't have permission to do that again.

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Nichola Haynes
 
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Post » Thu Dec 03, 2015 9:47 am

im pretty sure you need to make more posts first

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Nathan Risch
 
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Post » Thu Dec 03, 2015 5:44 am

An update, I tried to contact Bethesda support, but they told me to contact Steam support. This issue isn't Valve's fault though. I guess the support person didn't understand the issue.

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*Chloe*
 
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Post » Thu Dec 03, 2015 10:45 am

Another SA dude contacted Steam support, and as I suspected, this is an issue with the publisher, not Valve. I'm waiting to see what the support rep says now, but hopefully it's not the same response.

I can't post the link to the images, but here's the response from Valve:

"Thank you for contacting Steam support.

Not all game prices have been submitted for your region by the publisher. Once the prices are submitted by the publisher, the game will be available for sale.

Please continue to check the store front for any updates."

The support rep was then asked if they could assist in contacting Bethesda, and the following response was received.

"Steam support is unable to assist further in this matter, however please feel free to contact the publisher to let them know you are interested in the availability of this game in your region/currency."

I've been sending messages on twitter for a week now as well, and no response there either. Not sure what else to do. :/

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Ryan Lutz
 
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Post » Thu Dec 03, 2015 10:56 am

Success? This was the reply from the Bethesda support rep after I forwarded the conversation with the Valve support rep, posted above.

"Thank you for bringing this to our attention. Please keep an eye out on Steam for any updates as well as our forums."

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stevie trent
 
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Post » Thu Dec 03, 2015 12:42 pm

I will look into this. If I have any updates, I'll let you know.
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James Hate
 
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Post » Thu Dec 03, 2015 10:34 am

Thanks for the comment Gstaff! Hopefully this can get sorted out.

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megan gleeson
 
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Post » Thu Dec 03, 2015 11:54 am

Not sure if it was you, but I see that the games are now back on sale. Thanks for the assistance!

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Deon Knight
 
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