In the game, you are awarded "unlock tokens" as rewards for levelling up various things. Unfortunately, until a recent patch it was possible to level up, receive an unlock token, but then lose the unlock and not get the unlock token back. As you can't level up again, that means you lose the unlock token and you will never be able to fully unlock some items as you should.

This has happened to me with a number of things, most prominently the first shotgun, the Jackal, and the Flashbang grenade -- the Jackal has only two attachments of three unlocked, although I have received three tokens with no way to get more, and the Flashbang has been unlocked and then re-locked again.

Jackal unlock issues: 2 unlocks where 3 should be awarded

What the developers need to do is relatively simple; run a check on the number of unlocks that should have been awarded (based on the level of the item) and compare it to the number of unlock tokens plus the number of unlocked attachments / weapons. If the number of unlocks spent + saved is less than the number awarded, then additional unlock tokens should be granted.

As this apparently has not happened with the release of the 1.4 patch today, would it be possible for my account to be reset? This way I can attain the missing unlocks, although I will have to redo ten levels of play. If not, when can I expect the problem of the missing unlocks to be fully resolved?

Thanks.