The actor has insufficient intelligence to use a door - can't be this, the blonde is one of those who gets through.
A script on the door that will activate it only if the activator is the player, or selected NPC's - none are excluded here
The door is locked, and the actor tries to use it in that state without the key - this should never affect a follower, as the player will have unlocked it first.
Am I missing any other factors?