ok i had this problem before when i installed v4 but cannot remember at all how to fix it

everytime i start the charachter generator it's just a floating head with no body

i unzipped the files to my data folder and unpacked the contents.....

anyone know why this happened?

Every time you start in the character generator you're wearing the Sack Cloth shirt.
Make sure you're also using the proper (and necessary) Stock Clothing and Armor Replacers for Robert's Bodies or you will have Vanilla bodies when wearing any of those items.
Vanilla bodies don't work with Robert's textures (and some things else also interfere) and are known to cause this and other issues.

alright i'll give this a try and see if it helps