» Wed Sep 01, 2010 7:00 pm
PC gaming has always been a bit of a bermuda triangle for some people. I would suggest the vast majority of players dont ever use gaming forums, sometimes because of stigma, and other times because of not knowing they exist.
There was a time when people would look at minimum requirements on a game box, would see that they have what was needed, and take the game home. If the game then didnt work anyway, quite a lot of people would just assume it was their PC that was the problem, and shelf the game until they had better hardware, and by the time they actually had better hardware, they had lost interest and never did bother playing the game. Nowadays thank goodness, people are a little more switched on, but there are still a lot of people who think it is their fault when a game doesnt run properly.
For every person who says they have a problem, there is always another individual, who is more then happy to rub salt in the wound by pointing out that they can run the game fine, which makes some people think that again it is their own responsibility.
People need to be made more aware of the facilities that they have available to them, and of course studios need to stop putting out defective tripe on the shelves. Over the years i have heard every tired excuse in the book for poor quality, budgetary restrictions, internal politics, shareholder pressure, I've even heard one studio claim that technology moved away from them while the game was in development.
Someone used the car anology earlier and I'd like to expand on it a bit.
Before a car is put in the showrooms, it must go through extremely tight testing, to ensure that every part of the car functions correctly, and adheres to safety regulations and meets current specifications to the letter. If a model suffers a defect which impairs its operation, the entire batch is recalled, and the problem rectified as rapidly as possible. Recall is an expensive process, so the cars are tested vigorously, and of course there is the danger of being sued for damages.
So why are game developers so quiet about problems with their games? well apart from the reasons noted above, there is a lot of "Grey area" that developers can use to effectively waffle their way out of being held to account.
With so many hardware configurations nowadays, releasing a PC game is by no means an easy job, however its one that you sign up to when you put a title out on that platform.
Oblivion, FO3 and FNV are great games in concept, and great games when they are working properly, there simply aren't any other games that offer true open world exploration on that scale with that amount of interactivity yet. But customer satisfaction cannot be taken on a minority vs majority mentality. Even the smallest number of customers suffering issues, should warrant an expedient response and solution.