I've read that others are having this problem regardless of level/chapter.
Many are not getting a response from EA support.
EA's Response:
This may be the result of corrupted saved game file or another game file.
Try a previously saved game file. If that doesn't work, you may need to uninstall reinstall.
My Reply:
I did as you suggested. I went back two saved checkpoints; no luck.
I uninstalled/reinstalled; Nada.
Now what?
And here I sit and wait to play the game.