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STAFF: My account is very, very broken

Post » Thu Jan 06, 2011 6:47 pm

My account Frogging101 is gone. For some reason I was able to log in with my email address as Brooks572@gmail.com

It looks like that's a separate account that's linked with the other one. My posts and profile still exist. Sending a private message to Frogging101 oddly causes Brooks572 to indicate "1 new message", when the inbox is empty.

Trying to get a password reset email for Frogging101 with Forgot Password returns a message saying that there is no such account. Strangely, the same thing happens with Brooks572.

Before you jump on me for having more than 1 account, I didn't create this account. This account pretty much appeared out of nowhere.

Also, I can't redeem my code on either account while Frogging101 was still working. I still can't redeem it with Brooks572. It's probably something to do with the fact that neither of my accounts fully exist or are corrupted.
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REVLUTIN
 
Posts: 3498
Joined: Tue Dec 26, 2006 8:44 pm

Post » Thu Jan 06, 2011 6:24 pm

Oh and apparently I can't log in or out.
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Brian Newman
 
Posts: 3466
Joined: Tue Oct 16, 2007 3:36 pm

Post » Thu Jan 06, 2011 10:18 am

Now I'm back on Frogging101, and I logged in to Frogging102. WTF?
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Tyrel
 
Posts: 3304
Joined: Tue Oct 30, 2007 4:52 am

Post » Thu Jan 06, 2011 12:43 pm

Bump. Hopefully staff will see this as my account's integrity is erratic.
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Michelle Serenity Boss
 
Posts: 3341
Joined: Tue Oct 17, 2006 10:49 am

Post » Thu Jan 06, 2011 6:53 pm

You're not the only one having these issues. Account creation, management, deletion, and use within the game is totally screwed right now for a lot of people.
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Eve(G)
 
Posts: 3546
Joined: Tue Oct 23, 2007 11:45 am

Post » Thu Jan 06, 2011 1:40 pm

You're not the only one having these issues. Account creation, management, deletion, and use within the game is totally screwed right now for a lot of people.

Yeah I know. But my case is unique because at one point my account was banned then unbanned. Sometime in that process my email address must have gotten disassociated with my account.

Weirder still my email address became it's own separate account, which was still tied to my real account. Upon logging into the email address account, all hell broke loose.
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lauren cleaves
 
Posts: 3307
Joined: Tue Aug 15, 2006 8:35 am

Post » Thu Jan 06, 2011 7:00 am

I don't believe this will have anything to do with your previous ban as that was weeks ago and this issue is happening to many people. It's being looked into by the web team atm. Sorry for the confusion/inconvenience!
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George PUluse
 
Posts: 3486
Joined: Fri Sep 28, 2007 11:20 pm

Post » Thu Jan 06, 2011 5:06 pm

I don't believe this will have anything to do with your previous ban as that was weeks ago and this issue is happening to many people. It's being looked into by the web team atm. Sorry for the confusion/inconvenience!

Wait... Other peoples accounts are being split into broken multiples?

What can I do about the accidentally redeemed LE code? As I said a corrupted cookie caused it to go to my second account which for some reason still exists (Frogging102).
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Charlotte Henderson
 
Posts: 3337
Joined: Wed Oct 11, 2006 12:37 pm

Post » Thu Jan 06, 2011 8:32 pm

Come on I want this fixed. I paid for a Limited Edition and I want it!
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Roanne Bardsley
 
Posts: 3414
Joined: Wed Nov 08, 2006 9:57 am

Post » Thu Jan 06, 2011 6:50 pm

Okay I an bumping this because I am SICK of being ignored by the admins. EA support can't do anything because they don't administer the forum. And if my account can't be fixed at least transfer the LE code from Frogging102 to Frogging101
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Sarah Evason
 
Posts: 3507
Joined: Mon Nov 13, 2006 10:47 pm

Post » Thu Jan 06, 2011 5:16 am

U get no empathy here u **** cheater, if u played fair to begin with you would not have this problem *****
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Nichola Haynes
 
Posts: 3457
Joined: Tue Aug 01, 2006 4:54 pm

Post » Thu Jan 06, 2011 2:43 pm

U get no empathy here u **** cheater, if u played fair to begin with you would not have this problem *****

I NEVER cheated in ANY games. I wasn't banned for cheating, I was banned from the forums for obscene language.

And I'm not looking for empathy, I'm looking for the LE benefits I paid for. So please don't make assumptions and accuse me of cheating when you don't know what you're talking about.
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Lisa
 
Posts: 3473
Joined: Thu Jul 13, 2006 3:57 am

Post » Thu Jan 06, 2011 7:05 am

Still broken.
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Amy Melissa
 
Posts: 3390
Joined: Fri Jun 23, 2006 2:35 pm

Post » Thu Jan 06, 2011 5:14 pm

/moved to site discussion. Posting in the wrong section won't help with getting answers to your questions.

The OP states that your Frogging101 account is "gone"... this appears to not be the case?

Attachment:
frogging.png
frogging.png [ 30.36 KiB | Viewed 49 times ]
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SexyPimpAss
 
Posts: 3416
Joined: Wed Nov 15, 2006 9:24 am

Post » Thu Jan 06, 2011 5:06 am

/moved to site discussion. Posting in the wrong section won't help with getting answers to your questions.

The OP states that your Frogging101 account is "gone"... this appears to not be the case?

Attachment:
frogging.png

It WAS gone. But then it came back when I went to my profile settings in Frogging102 (Weird). And it's still kind of gone. Logging out gives me "You are not authorized to access this page". Trying to log in with email or account from the main page gives me "Invalid username or password". Trying to use "Forgot password" on my email address or account returns that it's "not a recognized username or email address".

And did I post in the wrong section? I am sorry. It was originally in Feedback and Support and the forums seem to have changed.
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Jonathan Braz
 
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Joined: Wed Aug 22, 2007 10:29 pm

Post » Thu Jan 06, 2011 5:34 am

The issue probably stems from the fact that both Frogging101 and Frogging102 are linked to the same email address. I'm not going to attempt to delete 102 as that could cause more issues than it would resolve. If you're getting the authorisation message when trying to log out you need to clear your browser data (cookies, cache, sessions). It's a pain, i know, but it's one of the issues that still need to be resolved on the site. This thread was moved from Crysis Discussion (formerly General Chat) but no dramas :)
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Dale Johnson
 
Posts: 3352
Joined: Fri Aug 10, 2007 5:24 am

Post » Thu Jan 06, 2011 11:51 am

The issue probably stems from the fact that both Frogging101 and Frogging102 are linked to the same email address. I'm not going to attempt to delete 102 as that could cause more issues than it would resolve. If you're getting the authorisation message when trying to log out you need to clear your browser data (cookies, cache, sessions). It's a pain, i know, but it's one of the issues that still need to be resolved on the site. This thread was moved from Crysis Discussion (formerly General Chat) but no dramas :)

Thanks for replying. I don't really care about getting my account fixed. That will sort itself out as the site issues are resolved.

But I would like my LE bonuses tranferrsd from frogging102 to frogging101. Thanks.
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Emily Graham
 
Posts: 3447
Joined: Sat Jul 22, 2006 11:34 am

Post » Thu Jan 06, 2011 8:52 am

I think my source of issue is similar to yours. I can't login to my old account "exglade".

Cry-Adam checked and found out that my old account is tied to one of my email. But I tried to login, it said "Sorry, invalid username or password".

Then he reset my password and ask me to try again yet fail again with the same error message. Then and now I have an account (which is this... just to get closer to technical support) that's registered under the same email as my old account. Whatever is going on is really wrong.

I can't redeem my LE code with this account... Since I been playing Crysis 2 Multiplayer with my old account "exglade". Their account database is a mess.
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Spencey!
 
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