A few clarifications for people with complaints

Post » Thu Dec 02, 2010 5:19 am

I see a lot of unwarranted complaints here, and rather than complain about it myself and get the topic shut down like the last one, I thought i'd make a few handy bullet points for people so they understand why a lot of what they are complaining about isn't helping. Please understand this isn't trying to stop people complaining, but to better direct their complaints and stop reproductions.

1) Moderators are not developers: Calling out the Cry-Mods for not responding to specific queries is silly, as they are people responsible for PR, not making the game. For every question you give them, they have to forward it on, and often probably can't get a definite answer themselves due to the developers being too busy actually working on the patch to give by the minute status updates. If they can't give you an answer it isn't because they're being elusive, it's because they either don't know or are not allowed to answer questions on subjects until they have definite answers or timescales yet.

2) The developers are not the publishers: Calling out Crytek for "releasing a broken game" or "not giving dedicated servers" or "not testing enough" (etc, etc) isn't helpful as they will not have been responsible for the release date, testing period or servers choice - EA, the publisher, will have been responsible for all. You want to complain to the right people? Contact EA. biching here makes no sense as you're attacking people who had no say in the matter and can't change things.

3) Patching a game takes time, especially on the 360: Have you ever made a game? Do you understand how complex it is? Do you realise for every issue you fix, it can break 5 others, and it needs weeks of testing sometimes to identify these? Do you want a patch that makes things worse purely due to impatience and demanding it comes in the space of a week? Also, Microsoft certifies all 360 patches, which can take weeks as they're put in a queue. PC patches can go live immediately as nobody moderates them, but MS can hold patches up for a long time. Make a bad PC patch and it can be fixed that afternoon. Make a 360 patch that breaks the game in some way, and you have another 3 weeks before it'll get sorted.

4) The issues are no worse than for any other recent big FPS game: Yes, this isn't ideal, but the situation here is no different than any of the last 3 CoD games, or issues Reach or Battlefield had. Be patient. It gets sorted out eventually, and the game is completely playable as it is. Complaining will not speed anything up, especially when you're just repeating issues that have been discussed ad naseum. What will help is making a detailed report of your issue so they can isolate, reproduce and eliminate the problem. Make a video or a list, not a page of insults.

I understand your rage, but please direct it appropriately, rather than attacking the wrong people, and often for things that are completely understandable or beyond their direct control or have already been posted numerous times.

Thanks for your time.

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Life long Observer
 
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Post » Thu Dec 02, 2010 5:42 am

Excellent post. Should be stickied.

I hope it makes a difference, but I honestly (and unfortunately) don't think it'll make a difference as far as this forum is concerned.
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Sara Lee
 
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Post » Wed Dec 01, 2010 10:06 pm

you haven't learned a bit from the last thread. "complaining about complaining is still complaining".
and you're a user, it is not your job release statements - that's the job of crytek officials, which they "refuse" to do, for now.
furthermore, you clearly do not experience the multiplayer issues that make up major parts of the protest in this forums, besides the "not-communicating" issue. otherwise you wouldn't write something as - excuse me - stupid as "lag is a fact of life". because this is very unusual lag, not present in any other mp game i, or any other user i've heard from so far, is experiencing. on this behalf, i'd like to quote german comedian dieter nuhr:"wenn man keine ahnung hat, einfach mal die schnauze halten" (if you don't know what you're talking about, just stfu)

now, if you'd really learned a lesson from "the other thread" and your intentions are legit, you shoudln't have opened this thread, because it only opens doors for new flaming.
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Annika Marziniak
 
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Post » Wed Dec 01, 2010 8:36 pm

Most people on these forums are just impatient, whiny bastards that just don't understand/realize any of the points mentioned above.
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Paul Rice
 
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Post » Thu Dec 02, 2010 6:55 am

you haven't learned a bit from the last thread. "complaining about complaining is still complaining".
and you're a user, it is not your job release statements - that's the job of crytek officials, which they "refuse" to do, for now.
furthermore, you clearly do not experience the multiplayer issues that make up major parts of the protest in this forums, besides the "not-communicating" issue. otherwise you wouldn't write something as - excuse me - stupid as "lag is a fact of life". because this is very unusual lag, not present in any other mp game i, or any other user i've heard from so far, is experiencing. on this behalf, i'd like to quote german comedian dieter nuhr:"wenn man keine ahnung hat, einfach mal die schnauze halten" (if you don't know what you're talking about, just stfu)

now, if you'd really learned a lesson from "the other thread" and your intentions are legit, you shoudln't have opened this thread, because it only opens doors for new flaming.
I really don't see any complaining in the OP's thread. He simply wanted the forum to see his point of view...
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Emily Jones
 
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Post » Thu Dec 02, 2010 9:46 am

I already like this topic.
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Katharine Newton
 
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Post » Wed Dec 01, 2010 6:14 pm

you haven't learned a bit from the last thread. "complaining about complaining is still complaining".
and you're a user, it is not your job release statements - that's the job of crytek officials, which they "refuse" to do, for now.
furthermore, you clearly do not experience the multiplayer issues that make up major parts of the protest in this forums, besides the "not-communicating" issue. otherwise you wouldn't write something as - excuse me - stupid as "lag is a fact of life". because this is very unusual lag, not present in any other mp game i, or any other user i've heard from so far, is experiencing. on this behalf, i'd like to quote german comedian dieter nuhr:"wenn man keine ahnung hat, einfach mal die schnauze halten" (if you don't know what you're talking about, just stfu)

now, if you'd really learned a lesson from "the other thread" and your intentions are legit, you shoudln't have opened this thread, because it only opens doors for new flaming.

This is not complaining about complaining - this is explaining how some complaints make no sense (and are actually counterproductive), such as demanding answers from the developer's PR people regarding technical server issues caused by the publisher's economic decisions - that is utter futility.

As I detailed earlier, the moderators do not "refuse" to give answers, there is no grand conspiracy, the patch is in progress and there likely are no answers, even regarding timescales. Everything is "in progress" and answers will be given when there are answers to give. Things take time.

Also i've racked up over 60 hours of MP play, I have over 6000 kills and am currently 7th on the Skill Kill leaderboard. I have had no worse lag than in any other FPS, and i've played equal if not longer on Reach, Halo 3, CoD4, MW2 and Blops. It's my opinion versus your opinion regarding lag, but i'd like to think I know what i'm talking about thank you.
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SUck MYdIck
 
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Post » Thu Dec 02, 2010 7:42 am

well, regarding lag - you're just proving my point. you clearly have no idea what "We" are talking about.

and regarding the other issue: between the lines this thread is a complaint about the complains. and even if it weren't, you're trying to correct the critics. which, again, is not your job and will most certainly only start flaming.
what are you expecting? people stopping to complain? what did you think will happen to this thread, when you posted it?

regarding the patch: please show evidence. as of now, the issue with mm haven't even be confirmed, have never been adressed by crytek.

this is my last post in this thread, i'd like to keep away from this highly inflammable topic.
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Alyce Argabright
 
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Post » Thu Dec 02, 2010 5:54 am

well, regarding lag - you're just proving my point. you clearly have no idea what "We" are talking about.

and regarding the other issue: between the lines this thread is a complaint about the complains. and even if it weren't, you're trying to correct the critics. which, again, is not your job and will most certainly only start flaming.
what are you expecting? people stopping to complain? what did you think will happen to this thread, when you posted it?

I know exactly what you are talking about regarding lag, and I find it invalid, as do a number of other players. Certain amounts of lag are part and parcel of a non dedicated server FPS, and I find it no worse than on other games and quite bearable. You disagree. That's fine, but please don't put words in my mouth and say I don't understand. I do, I just disagree.

This is not complaining about complaining. Again, this is addressing a number of confusions some people have, especially regarding mods not being devs and devs not being publishers. If that even cuts down 10% of the spam, then it'll have a purpose.

Also the only person flaming here is you. As that is not the purpose of the topic, i'll ignore you from now on.
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QuinDINGDONGcey
 
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Post » Thu Dec 02, 2010 2:53 am

I know exactly what you are talking about regarding lag, and I find it invalid, as do a number of other players. Certain amounts of lag are part and parcel of a non dedicated server FPS, and I find it no worse than on other games and quite bearable. You disagree. That's fine, but please don't put words in my mouth and say I don't understand. I do, I just disagree.

This is not complaining about complaining. Again, this is addressing a number of confusions some people have, especially regarding mods not being devs and devs not being publishers. If that even cuts down 10% of the spam, then it'll have a purpose.

Also the only person flaming here is you. As that is not the purpose of the topic, i'll ignore you from now on.

You do not understand
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Schel[Anne]FTL
 
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Post » Thu Dec 02, 2010 4:24 am

I know exactly what you are talking about regarding lag, and I find it invalid, as do a number of other players. Certain amounts of lag are part and parcel of a non dedicated server FPS, and I find it no worse than on other games and quite bearable. You disagree. That's fine, but please don't put words in my mouth and say I don't understand. I do, I just disagree.

This is not complaining about complaining. Again, this is addressing a number of confusions some people have, especially regarding mods not being devs and devs not being publishers. If that even cuts down 10% of the spam, then it'll have a purpose.

Also the only person flaming here is you. As that is not the purpose of the topic, i'll ignore you from now on.

You do not understand

Fine. Seeing as people have hangups over this I will remove it from the OP so this isn't bogged down with flames. For the record I understand exactly but the flame-free purpose of this topic prevents me from going into detail. Needless to say, lag is quite the convenient excuse for some people.
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Jade Muggeridge
 
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Post » Thu Dec 02, 2010 7:51 am

I see a lot of unwarranted complaints here, and rather than complain about it myself and get the topic shut down like the last one, I thought i'd make a few handy bullet points for people so they understand why a lot of what they are complaining about isn't helping. Please understand this isn't trying to stop people complaining, but to better direct their complaints and stop reproductions.

1) Moderators are not developers: Calling out the Cry-Mods for not responding to specific queries is silly, as they are people responsible for PR, not making the game. For every question you give them, they have to forward it on, and often probably can't get a definite answer themselves due to the developers being too busy actually working on the patch to give by the minute status updates. If they can't give you an answer it isn't because they're being elusive, it's because they either don't know or are not allowed to answer questions on subjects until they have definite answers or timescales yet.

2) The developers are not the publishers: Calling out Crytek for "releasing a broken game" or "not giving dedicated servers" or "not testing enough" (etc, etc) isn't helpful as they will not have been responsible for the release date, testing period or servers choice - EA, the publisher, will have been responsible for all. You want to complain to the right people? Contact EA. biching here makes no sense as you're attacking people who had no say in the matter and can't change things.

3) Patching a game takes time, especially on the 360: Have you ever made a game? Do you understand how complex it is? Do you realise for every issue you fix, it can break 5 others, and it needs weeks of testing sometimes to identify these? Do you want a patch that makes things worse purely due to impatience and demanding it comes in the space of a week? Also, Microsoft certifies all 360 patches, which can take weeks as they're put in a queue. PC patches can go live immediately as nobody moderates them, but MS can hold patches up for a long time. Make a bad PC patch and it can be fixed that afternoon. Make a 360 patch that breaks the game in some way, and you have another 3 weeks before it'll get sorted.

4) The issues are no worse than for any other recent big FPS game: Yes, this isn't ideal, but the situation here is no different than any of the last 3 CoD games, or issues Reach or Battlefield had. Be patient. It gets sorted out eventually, and the game is completely playable as it is. Complaining will not speed anything up, especially when you're just repeating issues that have been discussed ad naseum. What will help is making a detailed report of your issue so they can isolate, reproduce and eliminate the problem. Make a video or a list, not a page of insults.

I understand your rage, but please direct it appropriately, rather than attacking the wrong people, and often for things that are completely understandable or beyond their direct control or have already been posted numerous times.

Thanks for your time.

Okay, I understand what you are trying to say, and I do disagree with alot of your reasoning, so I'll post my thoughts on each of your numbered points. I'll try to keep the snarky flaming to a minimum:

1) Moderators are not developers: You are correct, BUT, the moderators are the only point of contact forum users have for Crytek. Furthermore, they represent Crytek in a public relations/customer service type role. As such, it is perfectly reasonable for forum users to communicate problems (repeatedly) with this game to the moderators, as well as expect some sort of communication regarding what Crytek is doing to correct these problems.

2) The developers are not the publishers: I think you have the developer/publisher relationship a little askew. The developer makes the game and maintains the game (patches, DLC, etc). The publisher puts money into the game and distributes the game. EA is like an executive producer for a movie, they have very little to no input on the creative side of things, they just provide the funding and the distribution. The developers may be given a deadline by the publisher, but typically, they have some initial input on that deadline. Developers delay games all the time (Duke Nukem anybody?). EA didn't make this game, they just distribute it. Calling EA to bich about glitches and lag is completely pointless. Crytek's name is all over this game, so if anybody needs to answer to the problems, its them, not EA.

3) Patching a game takes time, especially on the 360: Again, you are correct, BUT, Crytek already released one patch that fixed some minor things but largely ignored the MP problems that were known from the beta test. This patch didn't take long at all to get out and it focused primarily on the single player game, which WASN'T in beta. So knowing that patches often take a long time to get past Microsoft, why waste the early patch on minor problems when you know the biggest draw of the game (MP) is broken. This, along with a total lack of communication, leads people to believe that Crytek won't fix the problems.

4) The issues are no worse than for any other recent big FPS game: Sorry, but no, you are delusional on this one. I played Halo 3, MW2, Halo Reach, and Black Ops at launch, and the lag was nowhere near as bad as this. Halo Reach had no lag (dedicated servers are good for that), and while finding a match on the CoDs might have been problematic initially, once in a game, lag was never a major problem, at least not on the scale of Crysis 2. As for being patient, ask Gears of War 2 players how well the "be patient" method has worked out for them.

While it may not have been your intention, I have to agree with one of the previous posts in that your OP really just comes off as a subtle complaint about complaints. I've yet to see an online forum for a specific game NOT be filled with complaints, even for games that are largely stable, so trying to alleviate complaining for a busted game like Crysis 2 is like trying to herd cats (ie, pointless waste of time).
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Robert Garcia
 
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Post » Thu Dec 02, 2010 2:16 am

oh my **** god people, do YOU guys not understand what he is talking about?? he makes very good points here and u guys dont wanna here it which is fine.. Steve, i love this post because it DOES in fact clear some stuff up for me. As for everyone else, look... He obviously knows what hes talking about, hes saying that for him at least, theres just as much lag in Crysis as there is in Reach and any other COD. I get what u r saying Steve and i stand by u because i feel the same way. Also, the way the game works is they are highly sensitive on where u hit the person if u know what i mean. If u dont, go look at hutch's video on youtube and he explains damage multiplyers...

Heres the video in fact and i REALLYY hope that people watch it: http://www.youtube.com/watch?v=d0xtzp-BR2g
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Post » Thu Dec 02, 2010 1:44 am

LOL! steve mate I would not bother for a second! in a couple of posts they will jump all over you calling you a fanboy etc when you try to explain to them with reason.

Well admittedly I was a bit harsher with my words and they took that well out of context.


Ive already made this thread and it got closed due to trolls, there is no complaining in this post, it is purely reason. Not once does he complain about anyone but offers valid points which I offered aswell about what currently may be going on with the whole situation of patching the game.

Well anyway great post steve, I felt mine should have gone more in the softly softly direction but I was frustrated with seeing the hundredth post that day about the film grain issue despite the fact there is an extensive collective thread on the subject.

Take it easy people and sorry to anyone who I genuinely offended with my post but I offer no apology to blatant trolls.
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Post » Wed Dec 01, 2010 7:19 pm

Carraway - I found the Black Ops lag to be significantly worse, and in effect more game breaking due to lower health, and it was all over the forums on release. I died countless times in cover, only for the killcam to show me getting killed before I even got through the door. It eventually got patched, but at release it was pretty bad. Reach is a marginal case as I turned regional matchmaking off due to it taking forever so it could possibly have been due to getting in US lobbies, but even so, aren't dedicated servers supposed to stop that? Reach still had lag, dedicated or not. Every single game does to a degree for somebody.

Regarding mods, I understand they're the only point of contact, and i'm not trying to say people shouldn't complain to them, but that they should juts have some damn patience. If the mods can't answer, they can't answer, and people should just wait rather than spam them with PMs daily and come out with wild conspiracy theories that they're purposely ignoring them. They aren't. They're doing the best they can.

And yes, the publisher IS ultimately responsible for a game's release date, NOT the developer, ESPECIALLY a big one like EA. Duke Nukem Forever is a terrible example as it was self funded, so they had nobody to answer to, and eventually got on track for release as when they ran out of cash they had to go with a publisher who then forced the developers into bankrupcy when they missed their deadlines. EA have a long and storied history of pushing games out to meet financial targets. Does the fact this sneaked out just before the end of the tax year not seem a coincidence to you? Although a delay of two weeks is nothing to us, having this appear in the 1st quarter results rather than the 4th would make a big difference to EA.

Only developers like Nintendo and Valve who fund and develop their titles can do this. People who get into bed with EA always suffer the fate of the deadline being more important than the game's finished state. yes there were early fixes, but they were for elements probably noticed pre-release but after the game had been printed, so had been in the works for weeks. The new patch is all the new issues found post-release (when hundreds of thousands jumped into the MP), so WILL TAKE TIME, but will eventually get there.

All my points are valid.

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darnell waddington
 
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Post » Wed Dec 01, 2010 9:04 pm

LOL! steve mate I would not bother for a second! in a couple of posts they will jump all over you calling you a fanboy etc when you try to explain to them with reason.

Well admittedly I was a bit harsher with my words and they took that well out of context.


Ive already made this thread and it got closed due to trolls, there is no complaining in this post, it is purely reason. Not once does he complain about anyone but offers valid points which I offered aswell about what currently may be going on with the whole situation of patching the game.

Well anyway great post steve, I felt mine should have gone more in the softly softly direction but I was frustrated with seeing the hundredth post that day about the film grain issue despite the fact there is an extensive collective thread on the subject.

Take it easy people and sorry to anyone who I genuinely offended with my post but I offer no apology to blatant trolls.

Cheers man. Nice to know someone has a bit of reason about them. This will actually be my last post on the forum. A friend of mine posted a FB status update yesterday that simply said "Life's too short to pay lip service to bellends" and I totally agree. Posting here is a complete waste of time.

The game is largely fine (nowhere near Gears 2 levels) and has only been out for a couple of weeks, and will get fixed anyway. Some people are just never happy and thrive of the attention of complaining overdramatically. Yes there are some genuine complainants with genuine issues, but the vast majority here are just trolls looking for food.

I've enjoyed the game, but have already racked up about 60 hours MP play and am in the top 150 for kills (I think...) so it's had its time and i'll probably trade it in. The only negative part of the experience i've had is listening to the the idiots in these forums, and for my part will happily buy the next Crytek product despite never having played one before.

Life's too short to bich endlessly over a laregely fine game you'll only play for a few weeks (or months if you're short on things to do) and certainly too short to try to change the minds of idiots.

Adios!
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