This is getting ridiculous.... Every day, I get on the forums, hoping to see an announcement for a patch. Really, I just want to be advised what advancements are being made to correct the "connection failure" problems that THOUSANDS of us in the community(YOUR CUSTOMERS CRYTEK) are experiencing. Not being able to use a product we purchased, is upsetting for sure... But not getting any answers on what progress is being made, on SPECIFIC problems, such as:

#1. What is being done to correct the connection errors, and what is an estimated time of arrival for a patch?

#2. What is being done about the flickering problems some are experiencing, and what is an ETA for that patch?

#3. How far along are you in patching the problems some are having with their accounts not being recognized by the game itself? Therefore causing them not to be able to log in, and play the multiplayer.

#4. What exactly can we expect as far as Dx11 is concerned?

Now, the DirectX11 situation. This I can understand not getting answers right away. Honestly, its not a "problem with the game", and the game can still be played, without interruption, using Dx9. Yes we were mislead, but they are not obligated to answer our questions regarding this, at this time.

BUT!

As far as numbers 1-3 go, we deserve answers, and those answers are needed NOW. If you purchased any other product, and that product was BROKEN, the company that produces that product would be obligated(and probably more than happy) to answer our questions, on when you could expect a fix.

BUT NOT CRYTEK!! No Sir....

All they have been saying is, "We are working on it". Even in the Update thread posted today(3/29/2011) all they say is there is a patch coming later on this week....

That's fine and dandy....

BUT A PATCH FOR WHAT PROBLEMS CRYTEK????

That's what we need to know. You don't "have" to address the Dx11 thing.... But problems regarding your CUSTOMERS NOT BEING ABLE TO USE YOUR PRODUCT, we deserve answers on a time frame, of what specific problems will be fixed in the patch "later this week".

So give us some answers Crytek. I don't know what the laws are regarding broken products, and customer service(and I'm not some little immature child making legal threats), but if our questions are continued to be ignored, I will be forced to look into some laws, and see what our rights are as consumers.

Do a little more than your doing now, and stop being so vague in your "answers"(if you can call them answers). We gave you our money, now give us the proper support we deserve. We aren't just pissed off gamers because of minor problems that come along with the purchase of any game. We are pissed off consumers in the United States, and worldwide, who purchased a broken product. Whether that product is a game, or a car, or a $2,000 computer, or a $3 yo yo..... If a mass amount of the product is broken, the company I'm sure is required to give some answers....

Answers are what we deserve Crytek.


TWOTHIRTYS3V3N

They are human. Patches don't magically appear overnight after placing your copy of a game under your pillow.

Truthfully, I'd be happier knowing that Crytek's spending their time working on the game rather than wasting time reading all the whine.

They are human. Patches don't magically appear overnight after placing your copy of a game under your pillow.

Truthfully, I'd be happier knowing that Crytek's spending their time working on the game rather than wasting time reading all the whine.



Lol...... Yeah cause that cant afford A COUPLE of employees to monitor their forums. I mean, even if they don't monitor them, at least post proper updates that the community deserves.

I'm guessing your one of the FEW who aren't having any game breaking problems huh? Most of us haven't been able to touch multiplayer since launch. Of course we want some info.


OH.... and I didn't ask for magical instant patches... I asked for some answers on a time frame... To let us know what the patch "later this week" will be fixing. I don't think it would take up to much of their time, or to many employees to type that up.......

Use common sense first.
Then search the forums.
Then use common sense again...

In case that still doesn't work, I'll type it up for you right here:
"We'll patch whatever we manage to fix as soon as we fix it."