Think of the lawsuits going on elsewhere. Apple for example when they release the iPhone2 with problematic antennae coverage or Vodafone Class action regarding calls dropping out, reception issues, poor data performance. Just a couple of examples of services and purchases that the customer was expecting to be stable, reliable without defects. People will not tolerate a product that does not perform the way it is meant to after paying money for it.
I am not intending to be malicious here but the gaming industry should be held accountable for releasing software that has not gone through the correct quality assurance and did not provide the functionality as promised upon official release.