So I finally got an Email from EA

Post » Thu Dec 31, 2009 12:05 pm

Parogarr:

I'm going to take a stab at this; maybe I'm on to something, maybe I'm not. There are potentially 3 different account servers that that C2 is trying to authenticate with. (there could be even more; these are just the ones I know about).

gamesas.com
ea.com
gamespy.com

You may think that you're authenticating on your gamesas account but in reality it's matching on a different account and if you have different passwords then that could be why you're having authentication issues. (does this sound familiar? Remember people having problems redeeming codes and having the website tell them they aren't logged in even though they are? Same issue)

There's two things you can try.
1 - Make sure all applicable passwords are identical.
2 - Change the email addresses on ea.com and/or gamespy.com as applicable.

Then try logging in with your gamesas credentials.

Then blame EA for this crap.
User avatar
Emily Martell
 
Posts: 3469
Joined: Sun Dec 03, 2006 7:41 am

Post » Thu Dec 31, 2009 2:00 am

Parogarr:

I'm going to take a stab at this; maybe I'm on to something, maybe I'm not. There are potentially 3 different account servers that that C2 is trying to authenticate with. (there could be even more; these are just the ones I know about).

gamesas.com
ea.com
gamespy.com

You may think that you're authenticating on your gamesas account but in reality it's matching on a different account and if you have different passwords then that could be why you're having authentication issues. (does this sound familiar? Remember people having problems redeeming codes and having the website tell them they aren't logged in even though they are? Same issue)

There's two things you can try.
1 - Make sure all applicable passwords are identical.
2 - Change the email addresses on ea.com and/or gamespy.com as applicable.

Then try logging in with your gamesas credentials.

Then blame EA for this crap.

Going to take a stab at that when I get home
User avatar
Logan Greenwood
 
Posts: 3416
Joined: Mon Jul 30, 2007 5:41 pm

Post » Thu Dec 31, 2009 10:23 am

Thread being locked for obvious reasons. Please try to avoid such spam in future, and EA customer support convos should not be pasted here unless they offer some measure of support to other users.

/closed
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Jennifer May
 
Posts: 3376
Joined: Thu Aug 16, 2007 3:51 pm

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