So, I got Red Dead Redemption from one of the local Gamestops, today. It's an interesting game and I like it, but to my disappointment, the game case is broken in that whatever the thing at the center of a game case that keeps a disk held in place was broken (One of the three pieces making up whatever this thing is that I don't know the name of was just missing and another one was completely detached.). My disk was not held in place and must have bouncing around the case the whole time I had it in my possession. The game disk is perfectly fine, but it doesn't have a functional case. I still have my receipt and bag the game the came in and I don't want to return it, but if I brought the game, the case, and the receipt back to Gamestop, would they replace the case? I did not mistreat the case in any way, so I know it was broken when I bought it, but I wonder what they would think about it.

On another note, while it was installing (along with a detected online update which was probably a patch), my PS3 informed me of a problem found in my game data and reinstalled the game, although I don't even recall it installing it before that point. Would that have just been the patch fixing any known problems and requiring a "re"-installation or could there be something actually wrong with my disk and/or the data on it?

Thanks.

They probably have a few extra cases, you can always transfer the cover. (at least you can with 360 and PS2 games, dunno about PS3 cases)

I probably could. I'd just have to tear off the plastic covering, first, I think.

I'd just take it back and exchange it for a new copy. I bought Kick-Ass on Blu-ray at Best Buy like a month ago and the case was broken when I opened it, so I just exchanged it :shrug:.

Is it used or brand new? If it new just take it back. Sounds like it pre-owned though. I doubt they'd do anything for you. Gamestop isn't very good with customer service from my experience.

If you open the case all the way the plastic should open up and you can slide the printed cover out.

It's brand new. I even made a point of going only for brand new in the store because of things like this (I brought up my dislike of pre-owned to my mother.) and because the used versions are only ever a full $5 cheaper.

Yah, they should replace it.

How long do I have to bring it back and get a replacement? This is a busy week, so I'm not sure when I'll be able to do it. Also, should I stop playing the game and just keep it in its case, then, or is it okay to continue playing it?

According to my last Gamestop receipt, you have 30 days from purchase to return for identical item.

Do you know of anything pertaining to a limit of use? I desperately want to play the game... and I only need a replacement case, not a replacement game disk, so would they care?

I'v got EBgames here [which is owned by gamestop], and my buddy throws out cases all the time at his work.

If you take it back and ask for a new case, they should give you one. If they are being [censored]s, tell them you are returning the game for a brand new, undamaged copy. Since you bought the game new, you've paid for an undamaged case, booklet and game.

Legally, you WILL get your new case, one way or another.

Thanks.

:shrug: They're not going to know if you played the game. Just return it within the 30 days.


This ^

I got a replacement. It's a black, somewhat rough (in texture) replacement case rather than an original (and typical of PS3 games) smooth and clear case, but it's the same size as a normal PS3 case and functions perfectly well.

I got the same thing. The game works perfectly fine for me, and I still get trophies and all whenever I complete one of the tasks. So don't worry about that! I was a little cautious too at first, but I haven't had any problems with it.

I was worried there something graphically wrong with it due to some problems with the games graphic-related files. It's not quite as nice-looking as I was expecting, but it's probably just those dang jagged lines (specifically on distant objects with many lines such as buildings). I think I'm ready for a new console generation just to vanquish my long-hated enemy, the jagged line.

Try playing it first on an old tv that was made before HD on an xbox360 pro, then playing it on a PS3 with an HD-TV. I didn't really notice the jagged lines. I was too busy wondering if I was dreaming or not.

I've got it on my PS3 with a 720p HD-TV, but there's just something about it that looks... blurry and undefined, I'd say. Actually, that covers my thoughts about Grand Theft Auto IV, as well. I don't really know why. Maybe the resolution is a bit lower than the 720p advertised, but it just looks off, to me. Also, the framerate isn't exactly silky smooth, although I notice that for a lot of games. I don't know. Maybe I'm just overly picky or maybe I look too hard. :shrug:

Gamestop has a stock of game cases just in case a game return comes with a broken case. Sometimes a few just slip through I guess.

I'd just go to Gamestop and ask them for a new one. They probably have a bunch just sitting around, you just need to take the cover art out and stick it in the new case.