Hello,
Thank you for the update on this issue. I'm sorry to hear that you are having difficulty getting in contact with Crytek support staff.
For your trouble, I'd like to offer you a free digital download of a game of your choice from the Origin store. You can choose from any game that is currently available as a digital download through Origin, just update this ticket with the title of the game you would like and I will get it added to your account. Please note that this excludes preorders and Valve titles, as we do not have the codes necessary to grant digital downloads for these...
Guess what game I won't be getting with my ticket XD... what do you guys recommend?