The silence is deafening on DX11 crashes

Post » Tue Sep 06, 2011 9:32 pm

I'm not normally a negative person when it comes to PC gaming and the support we get from developers. I'm usually more than willing to let bugs slide when a game first comes out because I appreciate the complexity of modern games.

But things are now beyond a joke.

When I first bought Crysis 2 there were a few bugs which tarnished the polish of the game; no support for nVidia SLI and nano points not saving correctly. Both issues meant I put Crysis 2 on the back shelf as I didn't want to play the game without being able to upgrade my suit or enjoy the game without the ability to run full settings.

I basically forgot about Crysis 2 for the next few months - I even uninstalled it from my system. That's no surprise or criticism though - I often have a backlog of games and got on with catching up on others while I faithfully assumed Crytek would iron out any issues.

Then I recently purchased two new gfx cards for my rig which supported DX11. "Great", I thought, "I'll give them a nice run through on the games I own which support DX11".

I installed Metro 2033 and set it to max DX11 settings. Beautiful game and even though it is a very very good-looking game I could run it averaging 41fps even in busy monster-heavy areas. My face was similar to that of a child at Xmas when he realises he WILL be getting that Xbox game he wanted.

I then set about downloading Crysis 2 from Steam again, installing the DX11 and hi-rest texture packs. Configured all the settings to Ultra and, shaking like a child with a box of raisins, prepared to be impressed.

And for the first 30 seconds of actual gameplay I was. Once the game kicked in and we had to venture out of the sub, I was immediately impressed by the lighting and visual style which looked great in DX11. 60fps with v-sync on, even in an internal environment, was very encouraging.

But as soon as I had to swim to escape the sub, the game crashed. Window minimized to taskbar and, although the sounds of the game could still be heard, the window refused to come back to full screen. Disgruntled, I force quit the game via Task Manager and tried again.

Exact same story.

Logged onto the Crysis 2 forums and had a look around - was dismayed to see multiple threads about DX11 crashes with no discernible fixes or even acknowledgement of a patch incoming. Things weren't looking good.

Most people suggested that "your rig can't handle it" or "you need to up your voltage" which seemed curious.

My specs are:

Win7 x64
Intel 7 920 @ 3.5Ghz per core
6GB of DDR3 ram
2x Gigabyte 560Ti OC's w/ 1GB of ram in SLI w/ latest nVidia drivers.
Velociraptor 10k rpm HDD

More than capable of running Crysis 2 at max settings without too much difficulty, imo.

Baring in mind the issue was DX11 related, I went without the DX11 to get to a part of the game that wasn't mostly cut scene then re-enabled DX11 for testing.

I then set about diagnosing the issue.

I tried playing the game several times and crashed at the same stage each time. 45 seconds of gameplay then BOOM, minimize to taskbar. Didn't matter if I went left, right or down the middle - it wasn't as if I certain spot on a map was glitching. It would crash if I looked at a barrel or stared at a tree like it had tiks.

With the concern about how hard Crysis 2 is on systems, I checked my temp settings. Cards were running at 60 celsius (well within their 95 celsius max load) and the rest of my rig was running much cooler (I'm running with a water-cooled CPU and the usual excellent Alienware fan setup).

It didn't appear to be a case of temps being a problem - this also ruled out Crysis 2 being too hard for my rig.

Curious about the previous SLI issues, I removed one of my gfx cards and tried the game again. Exact same issue albeit at only 25fps - game crashes after about 45 seconds of play.

I reseated my 2nd card and completely uninstalled the current drivers and went back to a previous version.

Still crashing.

Note: The drivers don't crash or restart - the game simply minimizes to task bar.

I then turned off Steam overlay. Didn't fix it.
I then tried overclocking my cards. Didn't fix it.
Underclocking my cards? Yup, tried it. didn't work.
Ran the game with minimal Windows services running to prevent conflicts. Didn't work.
Set my CPU and RAM to stock settings? Oh yeah, that didn't work.

I can run the game without a glitch on DX9 max settings.

The only conclusion is that DX11 is broken. Critically broken and in desperate need of a patch.

Don't make me shelve this game for another 6 months, Crytek. I'd actually quite like to play the game how its meant to be played.

Summary of troubleshooting attempted:

1. SLI and non-SLI configuration. Tried using one card solo then the other.
2. Changed to different nVidia driver versions.
3. Ran memtest.
4. Ran all my hardware at stock settings.
5. Reduced Windows services to bare minimum required to load up.
6. Turned off Steam overlay.
7. Defragged drives just in case.
8. No BSOD or power down - rules out the game stressing my system too much.
9. Reinstalled the game from fresh along with the DX11 and hi-rest texture packs. Left game settings to what they are without changing them in any way.
10. Event Viewer shows no error messages for the crash.

Now what are YOU going to do, Crytek? If you're not going to bother patching it then at least tell me. That way I can stop wasting time trying to play your game and I'll go play another game.
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Kit Marsden
 
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Post » Tue Sep 06, 2011 7:56 pm

Power supply? My crashes stopped after I replaced mine.
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Nomee
 
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Post » Wed Sep 07, 2011 1:24 am

Power supply? My crashes stopped after I replaced mine.

Doubt it - it's an 875W and the crashes happen even with one gfx card (which would be the biggest drain on power). Metro 2033 strains my system just as much as Crysis 2 would and it hasn't even crashed.
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Gemma Woods Illustration
 
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Post » Tue Sep 06, 2011 9:47 pm

Power supply? My crashes stopped after I replaced mine.

Doubt it - it's an 875W and the crashes happen even with one gfx card (which would be the biggest drain on power). Metro 2033 strains my system just as much as Crysis 2 would and it hasn't even crashed.

Of what brand/model? And how many amps on the 12V?
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stevie trent
 
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Post » Wed Sep 07, 2011 7:49 am

Power supply? My crashes stopped after I replaced mine.

Doubt it - it's an 875W and the crashes happen even with one gfx card (which would be the biggest drain on power). Metro 2033 strains my system just as much as Crysis 2 would and it hasn't even crashed.

Of what brand/model? And how many amps on the 12V?

I'll need to check - been a while since I looked and only knew the wattage.
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Guinevere Wood
 
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Post » Tue Sep 06, 2011 9:22 pm


I'll need to check - been a while since I looked and only knew the wattage.

Guessing it's a pre-built PC then (not by yourself)? Generally you have to be careful when buying pre-built systems as a lot of PC shops/manufacturers sometimes scrimp on parts and bundle cheap PSU's, RAM and HDD's into the systems. I bought a pre-build years ago before I learnt how to build and the power supply was always getting hot, the PSU was rated at 500 watts but it only had 25 amps on the 12V which equals it to 300 watts in reality, and that was peak wattage. Definitely wasn't enough for the system I had at the time.
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Sebrina Johnstone
 
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Post » Wed Sep 07, 2011 9:26 am

It's a Dell H875EF - 18am on the 12V.

Image of the specs of the psu:

http://i.imgur.com/oRETL.jpg

Getting a bit confused with what I'm reading about PSU's but nvidia's own list:

http://www.slizone.com/object/slizone_build_psu.html

doesn't show a single 875W PSU.

Still doesn't explain why it crashes with one card but it seems a PSU upgrade is definitely required anyway.
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Czar Kahchi
 
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Post » Wed Sep 07, 2011 6:53 am

teh noobinator, thanks for your guidance, btw.

It seems the amps my PSU supplies is insufficient per card at 18a.

I'll be upgrading to this:

http://www.corsair.com/power-supply-units/enthusiast-series/enthusiast-series-tx950-80-plus-bronze-certified-power-supply.html

Will post my result on the upgrade once installed.

I feel rather embarrassed by my opening rant now :/
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Quick Draw III
 
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Post » Wed Sep 07, 2011 4:56 am

teh noobinator, thanks for your guidance, btw.

It seems the amps my PSU supplies is insufficient per card at 18a.

I'll be upgrading to this:

http://www.corsair.com/power-supply-units/enthusiast-series/enthusiast-series-tx950-80-plus-bronze-certified-power-supply.html

Will post my result on the upgrade once installed.

I feel rather embarrassed by my opening rant now :/

Looking at the dell one apparently it does have enough (theoretical) amps as it's multi rail but dell usually put cheap PSU's in their systems so it might be wise to upgrade to a strong single rail PSU like corsair.

It might not be 100% guaranteed to fix your issues but it's worth a shot, at least you'll have a nice strong PSU that wont be the problem.
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brenden casey
 
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