Thank you for contacting Electronic Arts.
I apologize for the inconvenience this has caused to you.
I have gone through your mail and I would like to tell you that the issue you are experiencing is a known issue we have already informed our engineer's and they are working on it. I request you to please be patient this will get fix as soon as possible. As a apology I am providing you a discount coupon, please accept the 20% origin discount (????-????-????) code for your next purchase. This code is valid for one month and can not be used for pre orders. The code can only be redeemed here:
http://store.origin.com
Please revert in case of any confusion.
I hope the above information help you.
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Regards,
Nitin
Electronic Arts - World Wide Customer Experience
Whilst i know this is like the statement that the CryAdam/CryJohn bloke came out with, but i spoke to Crytek, and they said this is not their problem, i actually had a blazing row with an engineer in their Nottingham office.
This doesnt go far enough, 9 months after purchase and nothing has been changed. I shall keep this updated as and when i get anything else out of EA.
You can only hope i guess!