Contact EA Customer Support here:https://customersupport.ea.com/loginapp/login.do?locale=en_US&loginrequired=true&passive=true&skin=sfdc-ea&surl=https%3A%2F%2Fhelp.ea.com%2Flogin%3FretUrl%3D%2Fconnect-with-us
Live chat available.
You will need an EA account to be able to talk via live chat, otherwise wait couple days for a reply if your message is sent via email.